65438+February 17, Meituan Takeaway responded to the recent news that the delivery fees of Meituan Takeaway members and non-members are different at the same merchant and the same delivery address. Meituan's take-out response said that the difference in delivery costs mentioned in the relevant articles has nothing to do with members, but is caused by the deviation of positioning cache. The delivery cost of the actual order placed by the user will be accurately calculated according to the real delivery address and will not be affected. Recently, an article entitled "I was hacked by members of the US Mission" pushed the US Mission takeaway to the forefront. The article points out that there are cases where members and non-members order food at the same delivery address and the same takeaway merchant, and the delivery fee of members is higher than that of non-members.

The screenshot of Meituan Takeaway Mobile APP posted in this article shows that the delivery fee of Meituan Takeaway members is 2-4 yuan higher than that of non-member users in the same store, and a screenshot of communication with Meituan Takeaway Customer Service is posted. As can be seen from these screenshots, Meituan take-away customer service tries to compensate users by giving them red envelopes.

In this regard, the relevant person in charge of Meituan Takeaway said in an interview with beijing business today today that the difference in delivery fee mentioned in this article has nothing to do with members, but is caused by the deviation of positioning cache. The delivery cost of the actual order placed by the user will be accurately calculated according to the real delivery address and will not be affected. In response to the problem of location cache, Meituan Takeaway said that it is actively improving. "At present, product and technical students have set up a special team and are further communicating with users to solve problems and improve the level of products and services."

The following is the full text of the US group's takeaway response:

Explanation on the problem of "the difference of distribution cost between members and non-members"

Recently, some users reported the problem of "the difference of distribution costs between members and non-members", so we immediately contacted users and went to the scene for investigation and analysis. After investigation, the difference in distribution fees mentioned in this paper has nothing to do with membership. We also confirmed with the user that the software has a location cache, which wrongly uses the user's last historical location and deviates from the user's actual location, resulting in inaccurate distribution cost estimation. When the actual order is placed, it will be accurately calculated according to the real delivery address and will not be affected.

Undoubtedly, the problem of location cache leads to inaccurate distribution cost estimation, which is our problem. I sincerely apologize to the users here. At present, product technical students have also set up a special team, which is further communicating with users to solve problems and improve product service level.