How to further improve the quality service of rural power supply
I hope this article will be helpful to the study of Chinese netizens. At present, the requirements of safe production and high-quality service are constantly improving, so it is necessary to have a complete set of standardized management methods to deal with the management of power supply stations, sort out management processes, improve work efficiency and enhance the standardized level of power supply station management. 1 Realize the standardization of safety production and strive to lay a solid foundation for safety production. Realize standardization of work safety in production. The first is to integrate the concept of safety culture into safety risk assessment. Strengthen employee safety training, guide risk management and control with advanced safety culture, realize safety production standardization and improve employees' self-safety ability. The second is to comprehensively promote the on-site supervision system. While strengthening the on-site management and control of large-scale operations, it is necessary to improve the general operation management and control mechanism, clarify the on-site supervision and supervision responsibilities, and make safe production truly controllable, manageable and controllable. The third is to implement the risk assessment system of the person in charge of the operation, determine the different star ratings of the person in charge of the operation according to the comprehensive quality of the operation safety, combine the operation risk with the star ratings of the person in charge of the operation, and comprehensively improve the operation risk assessment system. The fourth is to strengthen the rigidity of the plan and the management of the working ticket, implement centralized invoicing and centralized ticket inspection, realize the forward movement of the safety door, strictly control the unplanned operation, and the implementation of the working ticket corresponds to the implementation of the plan item by item to avoid the unfinished situation of the plan. 2 realize the standardization of power grid construction, improve and optimize the grid structure of distribution network, improve the reliability of power supply, reduce line loss, increase investment in power grid construction, and gradually promote the construction of power grid center towns in the jurisdiction. Make distribution network planning, scientifically plan the power grid in the jurisdiction, improve the reliability of power supply, and reduce the occurrence of equipment accidents and failures. Accelerate the transformation of urban low-voltage power grid, rationally distribute points according to load distribution, update old low-voltage lines and damaged meter boxes, and promote the application of new technologies and new processes in urban low-voltage power grid. To speed up the power grid construction of rural central towns, it is necessary to increase the investment of funds and construction forces, grasp the construction progress, and ensure that the project is completed and put into operation on time. Further promote the "professional management of each line", greatly improve the management level of the team, and improve the job responsibilities and workflow of each major in the team. 3. Realize the standardization of marketing work, implement the refined management of marketing work, and gradually realize the standardization of business work. The first is to strengthen the management of electricity charges. Vigorously promote the installment settlement of electricity charges, pilot the establishment of customer credit records, continue to strengthen liquidated damages and arrears of power outages, and standardize the procedures for arrears of power outages. The second is to strengthen the construction of smart grid. Accelerate the installation progress of residents' centralized meter reading system, and improve the installation rate of the system, the application rate of centralized meter reading calculation and the integrity rate of data collection. The third is to strengthen electricity inspection. Clear inspection post tasks, quantitative arrangement of inspection post tasks, monthly report on inspection post inspection, and strict assessment of the report. The fourth is to standardize the measurement work, conduct comprehensive training for employees' measurement operation level and improve the measurement work level. The fifth is to standardize the line loss work. Strengthen the management and assessment of low-voltage gateway meters, formulate management measures for tracking meter reading, conduct quantitative inspection every month, and assess the inspection situation. Improve the analysis mechanism of abnormal fluctuation of line loss indicators, clarify the responsible person and time limit for lines and stations with abnormal fluctuation of line loss, implement cause analysis and measures to implement tracking accountability, and improve the management and control ability of line loss indicators. 4. Realize the standardization of professional management, strengthen the concept of professional management, clarify post responsibilities and realize the standardization of professional management. First, further improve the power supply organization, clear job responsibilities, clear work interface, and establish an efficient working organization. Establish and improve the detailed rules for the implementation of specialized management, strengthen planning and performance appraisal management, and improve work execution and work efficiency. Second, we must strictly implement the work instructions, manage the whole process of design, construction, acceptance and debugging, and put an end to the phenomenon of operating by experience in the production process. Conduct a general survey of the equipment status of lines and stations, and transform the rural power grid according to relevant specifications to make the equipment meet the requirements of safe operation. Third, with the benchmarking of marketing peers as the carrier and marketing inspection as the means, we will strengthen the process supervision and result assessment management, strive to improve the controllable control mechanism of marketing management, the risk prevention mechanism of electricity fee recovery, the market rapid response mechanism and the normal operation mechanism of quality service, and gradually realize refined marketing management. Fifth, strengthen the information management level of power supply station, improve the computer application ability of employees, establish and gradually improve the information management system of power supply station, realize the dynamic information management of team account, and strive to build a standardized power supply station. 5. Realize the standardization of quality service, establish a good concept of quality service and realize the standardization of quality service. First, improve various systems, pay full attention to market changes and social development trends, attach great importance to customer needs, and adjust their working mode in time to adapt to market changes and customer needs. The second is to focus on two main lines: business development and accident repair. It is necessary to standardize business development and installation, strictly review the information submitted by customers, determine the important load, and formulate a reasonable power supply plan, that is, grasp the source and vigorously control the process. Standardize the emergency repair work. Reasonable deployment of personnel to meet the needs of emergency repair work, improve the response speed to power accidents, strengthen the safety measures at the emergency repair site, and ensure the safety of emergency repair. The third is to promote quality services into communities, rural areas, enterprises and the government. In view of the characteristics of high population density in the community, relying on the community service administrator system and the "fuse" service team, implementing fixed-point 24-hour uninterrupted service will provide all-round protection in time and space and make due contributions to improving the living standards of Fuyang residents. In view of the current situation of rural residents' weak awareness of safe use of electricity and poor conditions of rural lines, we should mobilize the power of power supply stations, cooperate with local town governments and village committees to carry out publicity on safe use of electricity, and at the same time accelerate the electrification transformation of new countryside to improve the quality of rural lines. Provide electricity consultation for enterprises, help enterprises train electricians and improve their skills. Help the government solve the problem of electricity consumption, speed up the construction of central market towns, and add momentum to local economic development. The fourth is to enrich the carrier of quality service activities. Carry out high-quality service appraisal activities, use service scorecards, accumulate the number of times employees carry out services, evaluate the service quality of employees every time, and quantify the service quality of employees, so as to find problems and improve service methods. Carry out the selection activities of service stars and post experts, formulate the selection methods of "service stars" and "post experts", evaluate outstanding employees emerging in the work, find bright spots, set an example, improve the service enthusiasm of employees, and promote the overall service level of the staff. Deepen the power supply service manager system in communities and mountain villages, and carry out community service activities in a normal way. 6 realize the standardization of performance management with the goal of improving execution and realizing the standardization of performance management. One is to strengthen the comprehensive management of various plans, form a central plan, and comprehensively guide the production work of the whole hospital. Integrate and refine the mode of reporting plan, so that every plan can be implemented, and timely inspect and supervise the arranged work to ensure the implementation of all work. The second is to check the implementation process of the plan and urge the team to strictly implement the performance plan. J is the implementation result of the evaluation plan. Formulate employee performance appraisal system and evaluate the team according to the implementation of production work. The team will implement the assessment to people, and all the assessments can find a foothold. Create a learning atmosphere of comparison, learning, catching up, surpassing and helping. First, carry out all kinds of advanced appraisal work, formulate appraisal methods, make outstanding employees in all aspects stand out, advocate a good atmosphere of love and dedication in the workforce, set a benchmark and enhance the overall strength of employees. Second, encourage the team to carry out innovative projects, incorporate more innovative elements into the production work, pay attention to the research of Qc projects, and improve the management level of the team from various aspects such as safety and efficiency. The third is to carry out skills training in marketing and production in teams and groups, improve the knowledge and skills of reference personnel through training and counseling, and ensure that the results in competitions and exams are at the forefront of the same industry. Vigorously promote the work of meeting the standards of teams and groups. First, analyze the advantages and existing problems of the current team, vigorously promote the advantageous projects, pay enough attention to the existing problems, and formulate improvement measures. The second is to further play the core role of the team leader in team building, improve the management level of the team leader through communication and training, and promote the overall work level of the team through the improvement of the management level of the team leader. The third is to strengthen the management of team ledger data, and at the same time carry out self-inspection and mutual inspection of team ledger data, and urge the team to update the ledger data in time to ensure accurate data and better serve production. Conclusion The management of power supply station should always aim at "standardization". Through standardized management, strengthen the normative consciousness of personnel, create a good cultural atmosphere, reduce or even eliminate mistakes in work, ensure the completion of various work objectives, and realize the transformation from passive task completion to independent task completion.