According to the maintenance plan, a residential property management company inspected and dredged all the sewage pipe networks in the residential area, and everything was normal. Just a few days after the inspection and dredging, due to the renovation of an owner's house upstairs, the construction workers violated the property decoration management regulations and poured the residual cement and paint into the floor drain without authorization, which flowed to the elbow of the building through the drainage pipeline, blocking the pipeline of the building. The sewage discharged by the upstairs residents can't flow out, so it slowly emerges from the floor drain of Mr. Li's house downstairs.

After the property management office found tap water, it immediately notified Mr. Li. Because Mr. Li was not at home at that time, after two hours of telephone contact, Mr. Li and the staff of the property management company conducted an on-site inspection and found that some wooden floors had been flooded. After finding the fault point, the property management personnel immediately eliminated the blockage phenomenon.

Mr. Li believes that the property management company has not fulfilled its management responsibilities, so he filed a claim with the property management company.

Question: 1. In this case, does the property management company have the responsibility?

2. What responsibility should the security department bear in the management of decoration households?

Comments: The reason for Mr. Li's damage is that the sewer pipe is blocked, causing water accumulation, while the reason for the sewer blockage is that other owners dump the decoration garbage indiscriminately. In these two links, whether the property company has fulfilled its management responsibilities well. (involving the transformation inspection of 16 and 12 posts. Question: What aspects does the daily decoration inspection include? )

According to the property management convention of this community, the property management company is responsible for the management of the community and the maintenance of houses and public facilities. In practical work, maintenance work is planned every year and every month. Just a few days before the incident, the sewage pipeline of the building was routinely cleaned. Therefore, the property management company has fully fulfilled the daily maintenance responsibility of equipment and facilities. At the same time, the residential property management convention also stipulates that the owner must first declare to the property management company for decoration, obtain the decoration permit, and strictly abide by the regulations on the decoration management of residential houses.

The property management company signed a decoration agreement with the decoration owner and the construction team in accordance with the regulations, requiring them to pay the decoration deposit, informing them of the regulations they should abide by, and sending personnel to inspect the decoration site.

While escaping the supervision of the property management company, the decoration workers secretly poured the garbage into the extremely hidden sewage pipeline. This situation is beyond the management scope and intensity of the property management company, and it is impossible for the property management company to notice it. Therefore, on this issue, property management companies have not ignored it. Therefore, the property management company should not bear any compensation obligation.

According to the relevant laws and the Ministry of Construction's "Trial Measures for the Management of Family Room Decoration", this incident was caused by the illegal operation of the decoration personnel and should take full responsibility.

Property management fee is only a service fee, which is the maintenance fee of public facilities and equipment, not a guarantee or cost insurance. If you ask the property management company to assume unwarranted responsibilities at will, it will be difficult to coordinate the responsibilities and rights of the property management company. If the owners suffer losses, they should solve them legally and reasonably, instead of blindly asking the property company to be responsible. Otherwise, this behavior damages the legitimate rights and interests of the property management company, and actually damages the legitimate rights and interests of all owners.

Case 2: What if the owner insists on installing air conditioners in disorder?

At noon one day, the monitor of the security class rushed to the office of Fontainebleau Property Management Branch and told the supervisor: "The owner of 1-2-30 1 doesn't want to install air conditioning at the designated location, but has to drill air conditioning holes on the north side above the window." The supervisor is handling a matter, arranging the monitor of the security class to return immediately and asking the staff of the air conditioning company to stop punching in.

The supervisor then arrived, and as soon as he entered the door, the owner began to tell his reasons. He thinks that the location stipulated by the property management company is too unreasonable, and strongly demands that an air-conditioning hole be made above the window, and clearly says, "I'll make a hole here today and see what you do to me?" At this time, the staff of the air-conditioning company continued to be cynical, which further contributed to the dissatisfaction of the owners.

Persuasion method: Explain that "the property management company requires that the air conditioner must be installed at the designated location, and the pipes should not be exposed, so as to ensure the uniform and beautiful appearance of the residential area", emphasize that "if we install the air conditioner in our own way like some residential areas, the facade of our residential area will be in a mess", and remind that "this is your home after all, and you certainly don't want to see such a scene." After listening to the director's well-founded words, although the owner has not decided to do it according to the regulations, he no longer insists.

Seeing that the time was basically ripe, the supervisor quietly called the air-conditioning company aside and warned, "You should know the management regulations of China Shipping Property. If you insist on breaking the rules, you should consider how to do business in our jurisdiction in the future. " This said, the air-conditioning company staff immediately said that they would make holes in accordance with the regulations of the property company, and said that they would cooperate with the property company to convince the owners. Finally, the owner agreed to drill air conditioning holes at designated locations.

Comments: Property management involves all aspects, which complicates many trivial matters, but because of this, we can help solve complex problems with the help of all aspects. This gives property managers a difficult problem, that is, how to skillfully lend people's power to become my business.