Legal basis: Article 45 of the Postal Law of People's Republic of China (PRC) * * * The provisions of this chapter shall apply to the compensation for the loss of mail and remittance within the scope of universal postal service. The provisions of relevant civil laws shall apply to the compensation for postal losses beyond the scope of universal postal services. The loss of mail refers to the loss, damage or absence of internal parts of mail.
Forty-sixth postal enterprises are not responsible for the loss of ordinary mail. However, ordinary mail losses caused by intentional or gross negligence of postal enterprises are excluded.
Article 47 Postal enterprises shall compensate for the loss of vouched mail according to the following provisions: (1) If the insured vouched mail is lost or completely damaged, compensation shall be made according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail. (2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.