Two, five essential requirements for personalized service for employees
1. What's your service attitude towards customers?
(1) Service awareness determines service attitude.
(2) Do a good job in service detail standards.
(3) Service attitude determines everything.
2. Do you carefully predict the demand and observe the guests?
(1) Employees who provide personalized services predict customers' needs and expectations.
(2) Do a good job of follow-up service during the observation period.
3. How much attention do you pay to your guests?
(1) Can you find out the different needs of the guests?
(2) Can you provide personalized service for different guests?
(3) Can customers who come to the store feel special treatment?
4. Will you be responsible for the customer's "whole process experience"?
(1) Responsible for the "whole process experience" of customers.
(2) Pay attention to the "critical moment" of personalized service.
(3) Pay attention to customer experience and manage customer feelings.
5. Can you communicate with customers effectively?
(1) How to "observe words and observe colors"?
(2) Be good at understanding the needs in communication with guests.
(3) Make full use of other languages
(4) Improve the language ability of employees and provide personalized services.
Third, focus on personalized service management.
1, meet and exceed customer demand.
2. Do a good job in customer expectation management.
3. Improve customer files.
4. Pay attention to internal training and motivation.
5. Do a good job in internal communication and cooperation.