Interview etiquette should know "six elements"
Interview is like a thick door, behind which is our career pursuit. Many times, we can only see the hidden scenery behind us if we push it away. In this regard, understanding and mastering the etiquette knowledge of job interview is the key for us to successfully enter the workplace to pursue and glimpse this beautiful scenery. Generally speaking, job interview etiquette has the following "six essentials":
(1) Compliance arrangement
After entering the interview room, you should follow the instructions of the recruiter, not too formal, not too modest, and it is most important to be generous and decent.
(2) Eye contact
In communication, you should stare at each other from time to time, and never stare at others with glassy eyes, which will make him think that you are "full of affection" for him or have a "deep hatred" with him, which will make him feel very uncomfortable. If more than one person is present, you should look at the others when you speak to show respect and equality.
(3) Be an active listener
There is a lot of respect in listening. It can be said that the best salespeople often don't chatter, but actively listen. Recruiters don't want candidates to look as deep and expressionless as stakes. In this regard, when listening to the other party, the applicant should nod his head from time to time to show that he understands or is paying attention. Because an active listener can often give people a kind of modest goodwill. This is also the need and embodiment of etiquette. If the hiring manager talks more during the interview, it shows that he is interested in you, willing to introduce you and communicate enthusiastically. However, many students mistakenly believe that only speaking by themselves is the best sales, and often scramble to speak or interrupt each other's speech. These are very impolite performances, which will put you in a passive position. If you talk too much, you will lose.
(4) Raise your hand appropriately
You should avoid unclean and indecent behavior in the interview.
Do not smoke, drink or chew gum. Smoking in public places is a sign of disrespect for health and others. Drinking will dull the brain and give people the impression that drinking will be bad. Chewing gum while talking with others will leave the impression of irresponsibility and carelessness. Brush your teeth before attending the interview. Don't eat spicy food such as onions and garlic. If necessary, you can contain tea and oral liquid to remove bad breath and odor.
Avoid indecent behavior. Don't blow your nose, pick your nose, pick your ears, rub dirt, pick your teeth, get a manicure, yawn, scratch your head or shake your legs and feet in front of others. When coughing or sneezing, cover your mouth and nose with a handkerchief and face to one side to avoid making a loud noise.
(5) Make good use of your smile
Laughter is the most direct and effective body language and a good way to communicate between people. Used well, you can often get twice the result with half the effort. In the interview, you should seize every opportunity to show your confidence and natural smile, so that the examiner can feel your friendliness, and friendliness is one of the best conditions for a successful interview. A good smile can best show kindness and politeness. But don't giggle, laugh or laugh at others at inappropriate times.
(6) Pay attention to the follow-up etiquette
Regardless of the specific circumstances of the interview, we should finally face it with gratitude and sincerely say "thank you"; When you leave, you should take the initiative to shake hands with the examiner and sincerely say something like "thank you for giving me this opportunity" and "goodbye": within two days after the interview, you'd better send an email to the examiner. Of course, you can also call directly to express your thanks. This is not only a polite move, but also will deepen the examiner's impression of you.
meeting etiquette
Meeting is the beginning of communication, and understanding is the premise of communication. The first etiquette in interpersonal communication is greeting. The meeting ceremony is the starting point of communication between the two sides and plays an important decisive role in the success of job seekers. Being dignified and generous, and speaking politely and elegantly can make the other party form a solid psychological stereotype in the initial interview, thus laying a good foundation for the success of the application. Specifically, the meeting etiquette in the interview process is reflected in the following points:
(1) make an appointment
First of all, the meeting in the job interview is an appointment interview, so for job seekers, it is necessary to arrive early. Being late is a taboo in job interview, which will not only make the examiner doubt your reliability, but also make him question your work efficiency, which is not conducive to the success of job hunting. In addition, being late will make job seekers feel guilty and put themselves in a passive and embarrassing position. According to the statistics of foreign experts who study job hunting, job seekers who are late for the interview are only half as likely to be hired as those who arrive on time. Therefore, the job interview should arrive early.
It is very necessary to arrive at the interview site a little earlier. It is best to arrive at the interview site 10-20 minutes in advance. In this way, you can not only get familiar with the company environment in advance and find an accurate interview place, but also better adjust your mood and avoid starting the interview breathlessly and in a panic. Don't let the examiner wait for you under any circumstances.
Within a few minutes of arriving early, you should feel whether you are full of courage. If you lose your courage, you might as well put the following words in your mouth. I believe you will feel like a quiet sea, losing all your fears.
Courage is not the patent of a specific person, but of course I have it.
It's good to behave as usual, so why be nervous.
(3) interview calmly according to your own plan, which is not a profound thing.
(4) Failure is normal.
(5) Naturally, just like coming here, take a big step! Why is it difficult?
Of course, it is impossible and normal not to be nervous at all. However, you should relax yourself as soon as possible. You feel confident, because you have all the conditions they require and are fully prepared. And when you are nervous, you should hint to yourself, assuming that all the people present are your colleagues, and some of them may be your future subordinates, so you should be nervous yourself.
(2) Polite notification
When you arrive at the interview place of the employer, you must not enter rashly. Be sure to politely inform the interviewer before entering the door. If you don't lock the door, you can tap the door two or three times if you have a doorbell. Don't ring the doorbell for a long time or knock hard and quickly. This kind of rude behavior will leave the impression that the other party lacks a sense of accomplishment when meeting at the first job, and some impressions have been deducted from the other party's mind before the formal interview. When you hear "come in", just gently push the door open and go in. Don't be nervous when you enter the door. You should act appropriately and act as naturally as possible.
(3) Use proper address.
When job seekers enter the office, the first thing they face is how to greet the staff or examiner. This may be the first time you've met. From then on, your image and behavior will be judged by the examiner. It should be said that even if the real interview begins, you should enter the role immediately from now on.
You should be calm, relaxed and generous. First, smile and nod to the examiner. If there is only one examiner, you can say, "Hello! I am XXX, coming for an interview. " If there is more than one examiner, you can say, "Hello! I am XXX, coming for an interview. " In this way, there are both greetings and self-introduction. Can quickly eliminate each other's strangeness and shorten the psychological distance.
Greetings are inseparable from each other's address. Sometimes the greeting itself appears in the form of address, which will be involved many times during the interview and at the end of the farewell. On the solemn occasion of job hunting, the title must be correct and appropriate.
If the other party has a position, it usually adopts the form of adding a surname, such as "Manager Li" and "Director Zhang"; For those with lower positions, there is no need to use titles, such as "clerk Li" and "section chief Wang"; If the other party's position is deputy and the main position is absent, it is best to omit the word "deputy" according to the current social address habits and social psychology.
The problem is how to know the examiner's surname and position. It can be roughly understood and judged from the following aspects.
(1) If it is a unit recommended by relatives and friends, it is generally told to go to XXX unit to find XXX before the interview.
② The surname or first name of the contact person has been indicated in the recruitment advertisements of some units.
Signs of "Personnel Department" and "Factory Director's Office" are hung on the door of the recruiting unit, from which the general identity of the owner can be preliminarily determined.
The staff of the other party may introduce you when you meet, especially when there are multiple examiners.
(5) can take the initiative to ask. If you just meet, you can ask, "What should I call you?"
In short, it is generally not difficult to know the surname or position of the examiner you are facing through various channels. If you can take the initiative to address each other correctly when you just meet without introduction, it will undoubtedly surprise him and you will win valuable impression points.
If the other party doesn't have a position or doesn't know his position, he can generally use popular addresses in social situations, such as "Mr.", "Miss" and "Ms.". This title is more suitable for job hunting in foreign-funded enterprises.
(4) meet and shake hands
Handshaking is a common social etiquette, which is often indispensable in job interviews. When meeting, shake hands while nodding or greeting. Job seekers who are good at shaking hands can always make a good impression as soon as they meet.
Etiquette of self-introduction
If meeting etiquette is to create a good atmosphere for the start of the interview, then self-introduction etiquette can narrow the distance between job seekers and examiners. Usually, everyone thinks that they know themselves best, and it is easy to introduce themselves, but not necessarily. It's easy to talk about people, it's easy to talk about people, and it's hard to say that introducing yourself in an interview is not as simple as you think. Because there are some ritual things that are integrating or introducing themselves. Many people often ignore this concept, are eager to introduce themselves and sell themselves, and lack the art of introduction, which causes the interviewer's disgust and the failure of the exam can be imagined. So what should we pay attention to in etiquette introduction? In this regard, we should do the following:
(1) Politeness
Before making an introduction, you should greet the interviewer and express your gratitude, for example, "Hello, Manager XX, thank you for giving me such a good opportunity. Now, let me briefly introduce myself to you. " Pay attention to thank the interviewer after the introduction, and thank the interviewer present.
(2) The theme is clear
When introducing yourself, it is forbidden to be careless, speak in different ways, or speak in detail, which makes people confused. You know, the interviewer doesn't have that much free time for you to talk nonsense. Generally speaking, the self-introduction in job interview should be simple rather than complicated, which generally includes the following elements: name, age, native place, education, academic situation, personality, specialty, hobbies, work ability, work experience and so on. For these different elements, it is necessary to elaborate or simply talk about them, organize the introduction materials according to the requirements of the recruiter and speak around the center. If the employer attaches great importance to the work ability and work experience of the applicant, then the job seeker has to describe it in detail from his own work ability and work experience, and the whole introduction is centered around this key point.
(3) Don't brag too much
In self-introduction, we should try to avoid exaggerating ourselves too much, and generally it is not appropriate to praise ourselves with extreme words such as "very", "first" and "most". In the interview field, some people tend to exaggerate themselves in order to impress the interviewer, such as "I know my business very well" and "I have the best grades", and always like to speak in a superior tone and constantly express themselves. In fact, if you brag too much about yourself, it means belittling others. This lack of respect for others is against general etiquette. In this way, it will cause the interviewer's disgust.
Therefore, when talking about your topic, you should try to avoid some exaggerated adjectives, make your words objective and true, try to prove what you said with practical examples, and it is best to show your talents to the interviewer with real examples.
(4) Set off the atmosphere
The purpose of self-introduction in the interview is to get a job, which has nothing to do with self-promotion and self-boasting, but you must find ways to strengthen the atmosphere of self-introduction. Perhaps, you will say, this is uncertain, because the power is not in my hands.
On the contrary, because you know your own characteristics, advantages and potentials and make good use of them, that is to say, you can do well by remembering your own advantages and forgetting your own shortcomings, and you will become as attractive as a magnet. To feel that your voice is charming and your knowledge is rich, only this kind of self-affirmation can make the atmosphere of self-introduction comfortable.
Of course, the most important thing is to be able to immediately turn ideas or emotions into interesting and moving words, and express them consistently inside and outside. This kind of self-introduction is perfect.
In self-introduction, you will find that the interviewer has been monitoring and observing your expression, which does not mean that your self-introduction failed, but their professional habits. Don't take this as external pressure. A positive attitude is like a magnet. Personal contact can make people feel intimate, while meaningful conversation can directly capture each other's city.
Introduce yourself, try to be creative, direct, skillful and positive, try to find admirable methods, and don't reuse formulaic things; Don't be flashy, don't make it up at will, because flashy, making it up at will is not only irresponsible to yourself, but also impolite to others.
When job seekers are interviewing, if the examiner needs you to introduce yourself, you should pay attention to the following points:
1. Overcome shyness. Because of the psychological performance of shyness, it is difficult to open the door of communication. Therefore, enhancing self-confidence is the first step to introduce yourself.
② Seeking truth from facts. Don't talk big and exaggerate.
③ Pay attention to simplicity. When introducing yourself, you can only aim at its requirements. Simple introduction should be less, but accurate, and detailed introduction should highlight the key points to avoid diluting the theme and boring the listener.
Taboo of self-introduction
The fundamental purpose of the applicant's self-introduction is to let the examiner have a preliminary understanding of himself and leave a good impression as much as possible, so as to deepen the interview and finally win the interview. Therefore, in the process of self-introduction, candidates should try to avoid the following five situations.
Avoid using the word "I"
Never think that the easiest word to use in "self-introduction" is "I". When the examiner said, "Tell me about yourself!" An applicant answered cleverly, "Do you want to know about my personal life or the problems related to this job?" He changed what should start with the word "I" to "you".
Although the self-introduction is about "I", we should minimize the use of the word "I". If the candidate starts three consecutive sentences with the word "I", the interviewer will resent it. If you use the word "I" too much, the interviewer will think you are selfish, self-centered, self-righteous, self-righteous and boastful.
People who always talk about "I" are easily disgusted and despised, and are considered to be forced to sell themselves. Therefore, we should always pay attention to changing the word "I" into the word "you". "What do you think?" "You may be surprised!" "You must feel funny." "What do you say?" Turn "introducing yourself" into a conversation between you and the interviewer.
(2) Avoid irrelevant
Candidates are ready to introduce themselves, for fear of missing something, and will introduce themselves endlessly. These candidates are so careful that they even give clear answers about their birth date, place, hometown life, graduation date and the start and end date of each job. Irrelevant, irrelevant. There are some necessary "supplements" and "explanations" in Historical Review. After listening to the "Memoirs" in fatigue, the interviewer has no interest and courage to ask other questions, because you may have a long speech on all the questions.
It is of course a good thing to use the chronicle method when introducing, but the chronicle should not be made into a "personal record" and should not be too detailed. As long as the examiner doesn't ask, primary schools, middle schools and even universities don't have to talk. Talk about what courses the school offers, not about your performance at school. Tell me about your experience in finding a job now, instead of rambling. Tell more facts and avoid generalities and trivial words. It is best to stop "self-introduction" within 3 ~ 5 minutes. Don't talk too much and don't talk too much about yourself. The key is to show your extraordinary.
The interviewer asked long and short topics. Don't treat all topics as composition topics. "Too many words will lead to the loss of words." Talking too much doesn't guarantee that you will make everything clear.
(3) Avoid getting carried away
Xiao Li usually has a wide range of hobbies and can make several good achievements. He applied for the position of hotel lobby manager. The examiner said, "What are you good at?" Xiao Li thinks this is a good topic to play. So I was refreshed and collected many precious stamps from my hobbies. Like to play go, the level is the beginning of amateur; I like long-distance running and have won the top ten marathons in this city, which is greatly exaggerated. The examiner immediately praised: "Your Go has reached the primary stage, which is really amazing!" "It's admirable that you insist on long-distance running!" Xiao Li didn't recognize the compliment, and continued, "Yes, I like keeping pigeons, too ..."
Be on your guard when the examiner praises you with exaggerated language and intonation. There must be a strange anger rolling in his armor. His tone implies that he can't listen to this kind of "self-introduction" any longer. It seems that compliments and compliments are not necessarily comforting, nor can they really express people's hearts. The composition of the expression is very complicated, and it will be self-defeating to be fooled immediately after being praised. The best way is to say a little about a topic first, and at the same time explore the real meaning of the examiner, find out the observation heart hidden in the praise words, and then continue to talk.
(4) avoid deliberately showing off
You must give the examiner an impression that you are a very familiar person and have the ability to sum up your own characteristics. Don't be romantic here. A China graduate went to a newspaper office to take an editorial exam. He really wants to show his literary talent in the process of introducing himself. The examiner said, "Tell me about yourself!" The college student felt it was time to show himself, cleared his throat and said in a cadence, "Twenty-five years ago, on a snowy night, my crying woke up a city in the north. Childhood spent in a daze, youth spent in a daze, and youth spent in a hurry. There is a lot of joy and pain, and naturally I have gained a lot of knowledge. I like black coffee, including black coffee ... "The examiner turned off his appetite after hearing this introduction, and finally said," You are probably more suitable for writing poetry. "
When the interviewer says "talk about yourself", it doesn't mean that he doesn't know you. Like every strange patient the doctor faces, the doctor must know your name, age and medical history. And the interviewer knows more or less about you. On this occasion, he may not be interested in your "brilliant achievements" You know, no performance can move him. He just wants to listen to your evaluation of yourself, or to observe many aspects of your character and personality by talking about yourself. Interviewers believe that people expose the most problems when talking about themselves, so talking about themselves can prompt the examiner to decide whether to hire you to work for them.
When you don't fully understand the interviewer's lifestyle, you'd better introduce yourself simply, methodically and realistically, and don't add complements and adjectives indiscriminately; Don't be enthusiastic, just say the main experience. Although your experience may be colorful and tortuous, you don't have to show it in your speech. Do not repeat, reverse. When introducing yourself, you must leave the interviewer with a clear mind, quick response and strong logic.
(5) Avoid vague language.
Wang is a good college graduate in all aspects, but he failed in a job interview. Why? The reason is that his self-introduction language is vague and empty. This is what he said:
"When I was in college, I served as secretary of the Youth League branch. I have organizational skills, extensive communication, strong curiosity, strong coordination ability, good communication skills, many friends and strong adaptability. "
In fact, the way of answering questions like Wang accounts for 99%, which will definitely be eliminated. In other words, if Wang doesn't make such a mistake, it will become 1% here and pass smoothly.
What mistake did Wang make? Extensive communication, strong curiosity, good coordination, good communication, many friends and resilience-this is simply an impeccable figure. But the desire to send him a notice of breach of contract immediately is getting farther and farther. Abstract words such as "strong coordination" and "sociable" are words that examiners who have introduced themselves record their impressions of candidates. Candidates who have introduced themselves should not say it themselves.
It is understandable to attend an interview in order to sell yourself, so it is also understandable to vigorously publicize and exaggerate your mood. However, candidates claim to be coordinated, and the examiner's function is so naive to believe? On the contrary, people who try their best to show "strong coordination" often give people a feeling of lack of confidence in this respect.
In the interview, people usually unconsciously expose their weaknesses, often people with few friends. In order not to let the examiner see it, they use the language of "I have a lot of communication" to cover it up, but the result is often self-defeating.
Etiquette of conversation
The ancients said that we should "be cautious" in our daily life. This is the experience. It means be careful what you say and do. The same applies to job seekers' interview answers. Answering questions in job interviews is different from ordinary conversations, so its requirements are different.
Judging from the basic principles of conversation, the response to job interviews should generally master the following principles:
(1) Sincere and enthusiastic
Write your confidence and enthusiasm on your face, and at the same time show your sincerity to work in the other unit. According to the investigation and study, job seekers naturally imitate the tone of their own staff when answering the conversation, which is helpful to the success of job seekers.
(2) Natural and graceful
Grasp yourself, take your time when you answer, and take your time to answer questions. It is impolite to ask without answering. Although sometimes you will inevitably encounter questions that you can't answer for a while, don't be silent. You can buffer it with two sentences: "I haven't thought much about this problem in the past." Judging from the situation just now, I think ... "At this moment, several" I think "will be quickly summed up in my mind. If I still can't find the answer, just say what you know first, and then admit that some things have not been seriously considered. It's not necessarily just the question that the examiner tests you. If you can talk about your thoughts calmly, although it is incomplete, it will not affect the overall situation.
(3) Be cautious and think more.
Before you answer, you should think about what you want to say. You can say what you think, don't say what you don't think clearly, or say less and don't talk nonsense. If the article is irrelevant and the text is not as good as the meaning, it will give people a shallow feeling.
(4) Simple and elegant
This is a virtue and a natural expression of profound knowledge. But don't put on airs and deliberately show off. As long as the text conveys the meaning, it is fluent in the response.
Judging from the etiquette of conversation, when the examiner asks questions, job seekers should use their brains to find out the purpose and requirements of the other party's questions, try to be polite and restrained, and don't answer or prevaricate at will, because such an attitude or behavior is also rude.
In addition, judging from the specific process of job interview, it is mainly the process of examiner asking questions and job seekers responding. However, job seekers should not only pay attention to the etiquette and skills of answering, but also learn to ask questions (inquiries) in time, so as to know the relevant situation in time, so that both the examiner and the job seeker can achieve the expected goal through the interview, and the atmosphere of the interview conversation can also be adjusted.
Farewell etiquette
Farewell refers to the farewell at the end of the meeting. It follows the following etiquette:
(1) A good beginning must have a good ending.
How to leave at the right time is not only the requirement of etiquette norms, but also a certain knowledge. Pay attention to the following aspects.
If you are invited by the employer to attend the interview, then when to leave depends on the other party's request, and you can't ask unilaterally without the other party's notice. In general, the interview is over after all the questions are answered. If the other person says to you, "Let's call it a day, please wait for the news (notice)", then you can leave.
If you come to work directly, take the initiative when you leave, because you are an active visitor. In terms of etiquette, the other party can't take the initiative to send you away, but can only show it through behavior. If the other person is absent-minded, fidgeting, or looking at his watch from time to time, this is the signal to order the guest to leave. You should realize this and ask to leave.
(2) Pay attention to skills when you leave.
At the end of the conversation, if you want to ask the employer how to make the decision, then take the initiative to express your willingness to work in the company, and then ask the other person frankly: "I don't know if you think I am suitable for working in your company. I will definitely work hard when I come. " If the other person replies, "We haven't decided yet." You must judge as soon as possible whether they don't want to be hired. According to your judgment or expression, "I'm leaving now, and I'm waiting for your research results." Please let me know when you need me to come again. Thank you. " Or: "If you don't feel suitable, it doesn't matter if you don't hire. I won't keep you any longer. If you need someone in the future, just let me know. If I haven't found a job by then, I'll come again. " In short, you must be serious and polite when you speak.
Remember, no matter how the interview (conversation) results, you should sincerely thank each other when you leave, which can best reflect your sincerity and cultivation. When thanking, you should have a clear title, make thanks concrete, arouse others' response, and achieve emotional communication, supplemented by appropriate body language. For example, look at the face of the thanked person with a sincere smile. When you leave, these polite manners may leave an unforgettable impression on each other and exert a subtle influence on your employment.
In short, the interview conversation should be moderate, not short or long, so we should first think about the topic and realize that the climax of the conversation has passed, so we are ready to end it. Say what you should say, stand up, smile, reach out and thank him, and then leave, leaving a positive and good image for the other party.
In the interview, some words can be said or not, and some words must be said. What must be said is the climax topic, and the interviewer must perceive the end of the climax topic and take the initiative to make a gesture of leaving.
Climax topics are generally divided into two categories: self-introduction and work.
After the candidate introduces himself, the interviewer will ask some questions accordingly and then turn to work. On the one hand, the examiner introduces the nature and content of the work; On the other hand, candidates talk about their jobs, plans and ideas about their future jobs. These are all climactic topics. After the climax topic is over, don't delay the time blindly, which will cause psychological pressure on the examiner and force him to make a decision on the spot (maybe you didn't mean it). If you still want to know some questions, you should say, "I don't want to waste your time talking about the details of work, but I want to know something about the working environment, welfare and all kinds of related things." Cleverly turn trivial questions into climax questions, so as not to make the interviewer feel that you are deliberately stalling.
There is a secret in socializing: instead of having a long talk, it is better to increase the number of meetings. This means that communication between people is like the Internet. The more intertwined, the greater the network density, and the stronger the feelings of exchange. When people neglect communication with each other, their feelings will become indifferent. Many things in the world are linked by emotions. This principle is equally valid in an interview. If the interviewer is interested in you and can't make up his mind for a while, try to meet again. In informal situations, deepen the examiner's understanding of you, and maybe you will re-enter the company in the future.