First, the basic concept of secretary etiquette
Etiquette is not just words and manners, fundamentally speaking, it is the external expression of a person's inner cultivation. The truly praised manners are from the inside out. Only when you have "courtesy" in your heart can you behave appropriately. Therefore, to improve etiquette, we must first establish a correct concept.
In my opinion, secretary etiquette has three basic concepts: first, it is respect-oriented. Whether learning or using secretarial etiquette, the key is to know how to respect and respect all people at all times and in all countries. To respect others, we must first respect ourselves, but also be strict with ourselves and respect ourselves. If a person does not respect himself, it is impossible to respect others. Respecting one's own communication should be a conscious and sincere behavior, which contains one's own knowledge of virtue and magnanimity, and is by no means fake. For a secretary, respect for superiors means obedience, respect for colleagues is a duty, respect for subordinates is a virtue, and respect for everyone is an education. The second is good at expression. It is not enough to respect others only in your heart, but also to be good at expressing. There should be not only "ceremony", but also "ceremony". "Etiquette" is an appropriate form of showing respect to others. The necessary forms of expression are absolutely indispensable. Without specific forms of expression, your respect cannot be perceived by others. For example, when we receive guests, if we don't use the standard "three tones" of hospitality, that is, "welcome when you come", "answer when you ask" and "send away when you leave", guests will not feel respected. Even if you sincerely respect each other, people may feel your indifference. The third is formal norms. In addition to respect, good at expression, but also pay attention to formal norms. Paying attention to formal norms is to show your respect for others in standardized and standardized concrete forms. Paying attention to formal norms means that secretaries should not only respect the wishes of others, but also express etiquette, and also require this kind of behavior to be accurate and standardized, that is, to have rules. Talking about the rules of dealing with people can not only reflect the secretary's own quality, but also reflect whether the management of a unit is perfect.
Second, the main contents of secretary etiquette
Secretary etiquette covers a wide range, such as office etiquette, reception etiquette, foreign affairs etiquette, social etiquette, image etiquette, etc., and none of them can be neglected. Some secretaries think that it is enough to pay attention to office etiquette norms in their work. As for personal image, that's their own business. "Dress and wear a hat, each takes what he needs" has nothing to do with others. In fact, this is a misunderstanding of secretary etiquette. Generally speaking, the content of secretary etiquette can be roughly divided into two aspects: on the one hand, the content can be called image design. It specifically involves the secretary's dress, gfd, manners and manners, which is the specific requirement for the secretary's etiquette and self-respect. The etiquette image of a secretary has always been regarded as a very important part of personal qualities. The image is reflected in the details, and the details show the quality. Dressing up, talking and behaving, and treating people with things are actually literacy issues. Some comrades in formal occasions and even in international exchanges, dressed untidily, wore hats obliquely and "cleaned" their personal hygiene in public places. These are all manifestations of poor manners, which will leave a bad impression on the people you associate with. People's image is holistic and must be kept in harmony. I have seen some secretaries wear sandals with bare toes or heels during office hours, even if they wear uniforms, it is not appropriate. As we all know, it is appropriate for a male secretary to wear a suit on formal official occasions or foreign-related occasions, but I have also seen someone wearing white leather shoes, wearing a red belt around his waist and holding a brown handbag, which simply makes people "stay at a respectful distance". On the other hand, content can be called communication skills. Communication skills are the core of secretarial etiquette, because we need to deal with others in any specific work. If you are not good at communicating with each other and lack the necessary communication etiquette, it will often bring obstacles to your work, or even get twice the result with half the effort. For example, the purpose of official banquets is to promote exchanges between departments and units and provide a temporary exchange place for this purpose. Therefore, when attending official banquets, we should pay attention to moderate communication and appropriate communication. However, some comrades ignored the people around them at official banquets, ignored them, or even said nothing, just buried themselves in eating and drinking, and then withdrew after eating. Some comrades, on the other hand, showed excessive enthusiasm and urged each other to eat regardless of the object. These improper behaviors distort the function of official banquets and cannot achieve real communication.
Third, courtesy, courtesy, courtesy, salute
Improving etiquette is a process that needs continuous learning and practice. No matter at work or in life, we should actively practice, integrate knowledge with practice, observe and salute, and treat people with courtesy anytime and anywhere. The so-called ceremony is to systematically learn the etiquette of secretaries. The so-called ceremony is to know in detail the "can do" and "can't do" of secretarial staff in etiquette. The so-called etiquette is to insist on consciously observing etiquette in practice. The so-called salute is to regard the norms of etiquette as an important guide for your actions, to act according to etiquette and not to do evil.
I sincerely hope that secretary friends will have "courtesy" in their hearts, match their words with deeds, and show their elegance in the process of doing a good job as secretaries. I hope my answer can help you-