1, the responsibility orientation of team leaders
For a team leader, according to his post, he is required to pay attention to every link of on-site work, and there should be no negligence or mistakes, otherwise some personnel and property accidents or even major failures may be caused. Therefore, team leaders must follow the principle of "no trivial matters in management". Do a good job in pre-shift arrangement (employees should be arranged before shift and pay attention to matters needing attention), in-shift control (timely control of the progress, quality and direction of team production), after-shift inspection and after-shift summary (summarize the work in time and draw inferences). In the ideological management of the team leader, it is necessary to form a "four knowledge and one follow" (where, what to do, what to think and what to need; Ideological work should keep up with the way of ideological work.
True knowledge: share food, classmates, colleagues and entertainment with employees. By walking, watching, asking, thinking and checking, we know exactly where the team members are, what they are doing, what they are thinking, and what difficulties and problems they have, and we always know fairly well.
Know that team leaders should learn to use materialist dialectics. Through "four questions" and "five views", we can comprehensively observe, analyze and find problems. (four questions: life asks the situation; Ask for leave and ask why; The process of asking for work; Emotional changes ask why. Five look: look at the position when on duty; Eat to see how much you eat; Work depends on spirit; Rest to see the state; See interest group activities. We should be good at grasping the real situation and realistic thoughts through the subtle changes and clues of employees' words and deeds. )
Sincerity: We should correct the fundamental attitude towards employees, firmly establish everything for the grassroots, and really care about the growth and progress, cold and warm sufferings and physical and mental health of every employee, and care for employees as much as we care for ourselves.
Do a good job: the team leader should always behave well everywhere and set a good image for employees, such as setting an example, being strict with oneself, being honest and honest, acting in accordance with words and deeds, having a decent style and being open and aboveboard, which are all reflected in the team leader.
Teaching: Team leaders should strengthen their own study, improve their theoretical quality, master the methods, opportunities and occasions of employee education and heart-to-heart reasoning, and be good at combining strict management with patient persuasion. Combine respecting, understanding, cultivating and educating people. We should learn to manage employees by various means, be reasonable, be emotional and convince others by reasoning.
Strict management: management is the continuation of education, management without education is low-level management, and education without management is ineffective labor. Through the "Four Knows", on the basis of truly understanding and mastering the employee's thought and behavior state, the disciplinarian implements all-round, full-time and full-time management according to the company's rules and regulations, according to the time sequence, process and energy level.
Only by grasping the above six aspects can we fully understand the true connotation of strengthening and improving the ideological and political education of employees and highlight its role and value.
2. Efficient team meetings
In the daily management practice activities of the reform team, in order to implement the work, study and manage the whole staff, some meetings are generally organized, and the common meeting is the handover/handover meeting; Weekly meeting; Learning meeting; Analysis meeting; Symposium; Meetings, etc. Then how to organize team meetings efficiently and better serve the company's production development is an important task of team management.
Let's take the handover meeting as an example to illustrate how the meeting should be completed efficiently.
Greetings: Good morning! Hello everyone! Everyone has worked hard! Thank you! etc
Personal feelings: work experience, personal experience, self-reflection, work suggestions, goodwill reminders, etc.
Work situation: is it up to standard or not? Is there anything unusual? Any accidents? , change point, reflection point, etc.
Today's agenda: plan, goal, task allocation, personnel deployment, matters needing attention, etc.
Requirements: discipline, focus, time, contact, cooperation, etc.
Company information: company dynamics, company activities, instructions from superiors, etc.
Different people have different opinions. In addition to the above suggestions, there are many good ways to improve how to organize efficient team meetings and improve the problems existing in current team meetings. In a word, team meeting is a very frequent activity in team management, and its purpose is to fully mobilize the wisdom of all team members and reach an agreement, so as to solve problems and achieve team goals. Therefore, continuously improving the quality of team meetings is not only an important task of team leaders, but also the goal of team members.
3, team management
People, machine, material, law, environment and measurement, which we often mention, are the six elements of on-site management. Among them, understanding the first element is the most dynamic element, and the other five elements are all controlled by people. The management of field personnel is an important aspect of team management.
4. Effective communication, interpersonal relationship and employee motivation
The objective factors such as the age, personality, family and education level of the members in the team are different, so the different personal qualities of each member also lead to different communication effects of everyone in the organization. Team leaders need to understand each employee according to local conditions and make full use of the "hedgehog" rule ("psychological distance effect" in interpersonal communication).
"Communication starts from the heart, and communication is anytime and anywhere". Team leaders should listen to the opinions and suggestions of the grassroots and show their attention to them in their daily work. When grass-roots employees feel that their opinions and suggestions are concerned, they will be more willing to provide more information next time. Pay attention to your body language in conversation. In face-to-face communication, half of the information is not conveyed through language, but through body language.
The team management of the station is not only for this team. What needs to be noted here is that the team leader should pay attention to the following points when communicating with other teams at the same level: control his emotions; Empathy; Active care; Sincerely congratulate colleagues on their achievements; Let others know that you respect him. There is also the rational use of the "Golden Four Principles" and "Three Five" mentality when dealing with interpersonal relationships.
The methods of motivating employees can be summarized as "material incentives" and "non-material incentives". Among the non-material incentives, there are praise incentives, respect incentives, criticism incentives, care incentives and so on. Because of the nature of team management, we use more "non-material incentives" in our work. We should let employees know how to pay attention to financial satisfaction, but we should pay more attention to spiritual motivation. By satisfying psychological needs, employees' attention to money satisfaction is reduced.
5. Basic work
The basic work of the team leader should be based on the site, remember to command from a distance, implement walking management, and realize the "five haves" of site management (when there is a problem at the site, the team leader should go to the site immediately, confirm the "present", record the "phenomenon" in detail, seriously explore the "reality", and propose and implement practical solutions accordingly). So where is the team leader's scene? The broad sense of the scene is the whole station, and the narrow sense of the scene is the car control room, station hall and platform. The scene is the source of all information. As a team leader, we must pay attention to the scene and listen to it.
Concluding remarks
The queue management in rail transit operation is a very challenging job, involving many relationships and aspects such as employees and employees, employees and passengers, passengers and passengers, people and things, people and equipment, equipment and things. Only by doing grass-roots work well can we provide better services to the public. The team manager is the key figure connecting the preceding with the following. The conceptual system of upper management always needs to run in with the actual situation of production line, and then find problems and improve them to make the management system more suitable for practical application. The management of the team should change accordingly with the actual situation, and must not stick to the rules and remain unchanged. Managers need to constantly improve their own quality and strengthen their ability to respond to affairs in order to meet the ever-developing management needs. Based on the author's many years of on-site production experience and theoretical knowledge, this paper puts forward personal suggestions, hoping to make some achievements in the team management of rail transit stations.
refer to
1 Anxun Bu. Team and Cell: Huaxia Publishing House, 20 12.
Zhang Xiaohong. Fundamentals of Management: Economic Science Press, 2009.
3 Liu Zheng. Introduction to Enterprise Management: Wuhan University Press, 2005.