, and spare no effort to promote in the company. This is enough to prove that enterprises attach importance to the application of network information technology. Indeed, the rapid development of the IT industry has also accelerated the pace of a large number of companies in other industries, including the logistics industry, which has been very popular in recent years. First, comprehensive informatization requires two networks to work together.
. Indeed, logistics is a relatively new concept, but it is by no means a new industry. Traditional transportation, storage, loading and unloading can no longer meet the needs of customers. What the market needs is a solution that can provide integrated logistics, and modern logistics comes into being. It is called modern logistics because it goes beyond the traditional management concept, and the most important thing is to fully integrate the application of computer and network technology into it.
At present, many companies spend hundreds of thousands of dollars to buy management software systems and financial software systems, but the purpose is very formalistic, either as bargaining chips or to promote themselves in the media; Using computer technology to manage enterprises, but the actual use efficiency is very low. In fact, the main function of computer technology in practical application is assistance, and business processes can run more efficiently on such an efficient platform. The relationship between enterprise and computer technology should be like body and nerve, and computer technology should be spread in every link of enterprise business like neural network.
Just as everyone needs a brain to control the overall situation, the "server" as the hub of the intranet plays such a role. According to the specific division of labor, servers can be divided into application servers, network servers, mail servers and so on. Every desktop terminal connected to the network is driven by the "brain", and the performance of the server is very good, and the configuration of the desktop terminal is relatively high, but the configuration of the desktop terminal can be lower, because a lot of data backup and data calculation work are completed on the server side, thus reducing the burden on the terminal.
Due to the increasing number of viruses, hackers and farce in recent years, "firewall" technology has attracted more and more attention. It can effectively keep viruses and backdoor programs out of the external network and avoid the loss and destruction of internal data. Internet and Internet, many enterprises are more inclined to pay attention to the Internet, because it is a "billboard" on a global scale, and it is the source of enthusiasm of enterprises for surfing the Internet a while ago.
And if you drive to the communication blind spot, maybe the customer service girl can only temporarily deal with the customer's inquiry or wait for the customer's complaint with ridiculous lies. Now, GPS (Global Positioning System) has appeared, which can actively track the driving route and real-time in-transit position of vehicles and reflect it on GIS electronic map. The system can even quickly judge and directly reflect the feedback information on the Internet for customers to inquire online, thus improving the customer satisfaction rate. And all this was unimaginable before.
Two, logistics management software should complete six aspects of work.
With the establishment of network platform, logistics management software also plays a very important role. In addition to some common functions of ERP or MIS software, logistics management software needs to make more personalized supplements according to the particularity of the industry. In logistics enterprises, different business departments have different division of labor, and management software also has specific functional modules, which can be roughly divided into:
1, order input (or electronic order EDI import);
2. Management of customer service department;
3. Scheduling management;
4. Fleet management;
5. On-site management;
6. Cost management.
Orders issued by traditional customers are often sent to logistics companies by fax or e-mail, and then the order taker will input them into the computer for filing. These too many links are full of hidden dangers of mistakes, and an operator's mistake of a decimal point may cause huge losses. At present, many advanced logistics companies adopt an electronic order system called EDI, which enables customers to input orders in a computer at one time, send them to logistics companies through the network, and then translate the electronic orders into natural words through the corresponding "decoder", which can be intuitively understood and displayed, and at the same time, it is operable and can be ordered. This greatly reduces redundant links and reduces the possibility of errors. If VPN (Virtual Private Network) is used, the transmission speed and security of order information will be improved by an order of magnitude, because VPN connects data points all over the country like an intranet through a private line, which greatly improves the processing speed and reliability of the system.
The customer service department is a customer-oriented window, which mainly deals with customers' inquiries and complaints. This module can record all kinds of query data and make statistical analysis. At the same time, it can track the whole process of complaint handling and reflect the processing results at the first time.
The scheduling management module can intelligently schedule customers' orders. With the help of GIS electronic map, the dispatcher can see the departure place and destination at a glance, cooperate with the automatic loading plan generated by the system, improve the quasi-car rate to the highest, and minimize the transportation cost on the premise of feasibility and effectiveness.
Fleet management and site management mainly manage the files of vehicles and drivers systematically. And through GPS and GIS modules, the situation of vehicles on the road can be directly reflected on the electronic map. Through the on-board system, the operator can inform the driver in advance of the area and terrain where the vehicle will travel, or send temporary instructions. At the same time, the complained drivers can also join the database and be listed as a "blacklist" as the processing object.
In the financial management module, the cost and profit can be calculated, shared and counted, and it can be interfaced with the financial software currently used by enterprises to realize data sharing. And can generate corresponding standardized financial statements and vouchers. It greatly lightens the burden of financial personnel and minimizes the statistical error rate.
When it comes to logistics business processes, it may be about warehouse management. In computer warehouse management, warehouses can be allocated reasonably and efficiently. After barcode scanning, the goods entering the warehouse will be allocated to an optimal warehouse according to the principle of "first in, first out", which improves the rational distribution of warehouses and facilitates management.
The advantages of combining computer application with logistics industry are gradually emerging, and are recognized and adopted by more and more logistics enterprises. We can clearly see the bright future of information logistics. But at the same time, there are also defects. We can't rely entirely on the conclusions drawn by computers. After all, they are only good at high-speed computing without fully intelligent processing functions, and sometimes the conclusions are even absurd. Therefore, the computer only provides a reference, and the final decision is still in the hands of operators.
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