The service convention launched after Xi 'an incident has aroused widespread concern in the industry. Constantly strengthening the concept of "customer first" is not only a brand-new reflection and practice of Mercedes-Benz, but also a * * * problem faced by the automobile industry. In other words, the transformation and upgrading of automobile consumption not only refers to the hardware upgrading of automobile products, but also includes the continuous upgrading of service quality and customer experience. It is believed that this service convention will also become the fuse to lead the "software" upgrade of automobile consumption in the whole industry.

2065438+On April 9, 2009, Ms. W went to the Mercedes-Benz 4S store of Lizhixing to ask for rights protection because of the Mercedes-Benz oil spill. In desperation, she sat on the hood of a red Mercedes-Benz exhibition car and cried to the onlookers about her car purchase rights protection experience. After that, it attracted media attention; Xi' an market supervision department intervened in the investigation and sealed the vehicles involved.

2065438+On April 3, 2009, under the auspices of the High-tech Branch of the Municipal Market Supervision Administration, Ms. W held consultations with the Mercedes-Benz Working Group. In the process of communication and negotiation, she also pointed out that she was "cheated" by the 4S shop and called it "low interest", so she bought a car with a Mercedes-Benz financial loan and paid a "service fee" of 15200 yuan. The profit star Mercedes-Benz 4S store did not provide an official invoice for this fee, but only gave a receipt, and so on. At the communication site, the relevant person in charge of Xi 'an market supervision department said that these situations would be investigated and dealt with according to law if verified.

20 19, 19 On April 4th, just a few hours after the relevant departments in Xi 'an issued a statement on the processing result of "one woman buys a Mercedes-Benz", another Mercedes-Benz owner in Zhengzhou once again told the same quality problem he encountered when buying a new Mercedes-Benz car through video.

On April 2019 16, the investigation team of Xi Market Supervision Administration has interviewed Xi 'an Working Group of Beijing Benz Sales & Service Co., Ltd. to conduct a comprehensive investigation on its alleged "collection of financial service fees" and other irregularities. On the same day, China Banking and Insurance Regulatory Commission also said that he had asked the Beijing Banking Insurance Regulatory Bureau to investigate whether Mercedes-Benz Auto Finance Co., Ltd. had illegally collected financial service fees through dealers.