1, strengthen and consolidate theoretical knowledge, oh, er, the ability to find problems by yourself and use what you have learned to analyze and solve problems.
2. Exercise your internship ability, social adaptability and self-management ability.
3. Understand the application, demand, development direction and prospect of computer technology in internship units.
4, according to the specific situation of the internship unit, choose the appropriate graduation project topic.
Brief introduction of internship unit:
My internship unit is a private enterprise.
My internship department is the technical customer service department, mainly engaged in computer maintenance services in Zhengzhou area. Although I majored in animation, I don't know much about computer maintenance services, so I have to learn everything from scratch. At the beginning of my internship, my colleagues in the office told me some rules and regulations of the company's departmental operation and computer maintenance, which gave me a certain understanding of the company's operation and computer maintenance, especially system maintenance. I really realized that a private enterprise attaches importance to personnel, and I understand that although the computer maintenance work of my technical service department is a small aspect of the operation of the enterprise department, it is related to the image of the enterprise in the eyes of the general public. We experienced big brothers and sisters also carefully explained to me every item of computer maintenance. Later, I participated in some specific work, such as customer appointment, maintenance order opening, external publicity and. With the help and guidance of department leaders and all my colleagues, after so many days of study and work, I have become familiar with the whole process of computer maintenance service and can report all kinds of computer faults independently and skillfully.
Over the years, our company has adhered to the principle of "development by science and technology, survival by quality", the principle of "service has only a starting point, satisfaction has no end", "honesty and trustworthiness" as the business ethics of cooperation with customers, and "pioneering, efficient, realistic and innovative" as the enterprise spirit, constantly promoting enterprise innovation, serving customers with strong technology and strength, and going all out to pursue Excellence.
Business policy: market-oriented, research and development as the driving force, products as the fulcrum, operating efficiency. Talent is the solid backing of the company's development. In the process of development, Gundam has trained a group of honest, rigorous and innovative high-tech talents and a high-quality formal team. Joint venture enables the company to have mass production capacity, realize the comprehensive promotion of high integration of scientific research, development, production and sales, and make the company have long-term market competitiveness and strong vitality.
During my internship, I deeply felt that the technical service department is a United and energetic group. Every day, everyone is smiling. Even if the work is stressful, there will still be laughter in the office. Facing customers, everyone is always warm and sincere; When we encounter difficulties at work, everyone always helps each other until the problem is solved. The whole department lives in harmony, just like a warm family. Department leaders are the parents in this family, giving everyone a lot of room to play freely. From them, I really realized the true meaning of "respect, dedication, high efficiency and high-level service", the meaning of "service and dedication" in the service department, the service concept of "creating perfection and serving the society" and the meaning of "innovation is life". I am particularly moved that whenever I encounter difficulties and ask for help, everyone will tell me selflessly; Once, a technician once told me that a customer said that his computer often went black and crashed for no reason. When they got there, no one could find out what was wrong. After they get the mainframe back, I suggest seeing if the customer overclocked the computer by himself. Everyone didn't ignore my opinion because I was a customer service person. As a result, they found that it was true. Then they pick up the main frequency of CPU and educate customers not to overclock computers casually. In the end, everyone praised me on the spot. I'm so happy. I am proud to be an intern in such a company. I am glad that I can work and study in such a limited time and in such a harmonious atmosphere, share happiness with my colleagues and work together. So I try to learn from my colleagues, ask if I don't understand, and earnestly complete every job given to me by my leaders and colleagues. Department leaders and colleagues also tried their best to help me and teach me computer maintenance related knowledge.
At first, I was in a hurry. Either I made a mistake here or I left it there. Colleagues helped me correct it. After about two weeks, because my colleague was too busy to work the day shift alone, she and I were arranged together (it used to be two shifts). From 8 pm to 8 pm the next day, I stopped for dinner. Oh, we don't have dinner for lunch. We work here all day! At first, I really couldn't stand it. I messed up my biological clock. I sleep during the day and work at night. I'm so tired! I have no choice but to insist. Stay alone in the room. If you have a job, you will be assigned to a technician. Do nothing or be idle. I will always be busy when I am busy, and I will be idle most of the time. Nothing, just staring at the ceiling or watching the countdown, so boring! I really miss school life! Freedom!
Although I have only been in this company for a short month, I have gained a lot. From ignorance to now, I have an understanding of its principle and production process, and also deeply realized the importance of customer service. Although these are some simple basic operations, as long as our records are incorrect and our arrangements are negligent, the reputation of the company will be affected and customers will be adversely affected. So concentrate on every step and try to do every step well.
Second,
When I first left school to look for an internship unit, I always had one idea or another, and what kind of unit to look for. As a result, after more than a month, I still can't find an internship unit. Until, my mother introduced me to a computer company run by her former colleague as an intern. Some words that my boss talked with me made me feel deeply. He said that it's not your turn to do what you want in today's society, but you have to do what you don't want to do, like a low-level person in Wen Pin. When I was in the company, I first developed in an all-round way, then I saw what I was good at, and then I worked hard in that direction. In this way, I entered the technical department of this computer company. At first, I thought customer service was very simple. I made several phone calls with my colleagues and found that this was not the case. After staying in the company for a while, I finally got a basic understanding of customer service and started to get in touch with computer-related aspects, otherwise it would be really painful. One day at the beginning of the month, a man who felt like a bandit came to the company. The boss introduced him to me and almost gave me a fright. It turned out that another manager took me to learn, and finally entered my interest. However, the problem appeared before I studied for two days. I knew it was almost the same, but there was still a difference. On this basis, I think it's good to have learned it, mainly because the operation interface is all in English. I didn't learn English well before, but now it's very painful.