I am also using this software. There's nothing wrong with it. It can run normally.
First, see if there is any other similar software installed in the system.
If there is, it is estimated that there is a software conflict, which can be improved after uninstalling.
If this is not the problem, it may be caused by the low version you downloaded.
At present 10. 1 1 should be the latest version of the software. Please try to update it.