Two. Overview of post work

Responsible for communicating customer information, maintaining and serving customers, handling customer feedback, developing markets, monitoring payment, and guiding and assessing subordinates' work.

Iii. Job responsibilities and tasks

communication for information

1. Be responsible for transmitting customer requirements to relevant departments of the company;

2. Be responsible for communicating with customers the problems arising from the cooperation between the two parties and looking for the best solution;

3. Responsible for price communication;

4. Responsible for delivery communication;

5. Be responsible for the communication of engineering problems, technical problems and other issues.

(2) Maintenance and service

1. Visit customers and listen to their opinions;

2. Provide customers with technical services for circuit board processing;

3. Review customer information, provide quotations, review contracts, sign contracts, monitor production progress and make delivery plans;

4. Provide delivery service;

5. Evaluation of order delivery capacity;

6. Track the change of customers' demand for circuit boards and provide the most timely service;

7. Customer satisfaction survey and evaluation.

(3) Handling customer feedback

1. Responsible for the internal transmission of customer feedback;

2. Track the problem solving process;

3. Evaluate the satisfaction of problem solving;

4. Reply the solution to the problem to the customer;

5. Customer feedback processing evaluation. (4) Market development

1. Collect the information of circuit board requirements in different fields;

2. Make development plans according to market information;

3. Implement the approved or superior development plan and make development reports regularly;

4. Understand the dynamics of the circuit board industry and the development and changes of competitors, constantly improve the sales strategy and become a competitive supplier;

5. Visit customers, show the company's image and ability, and close the distance with customers.

(5) Monitoring payment for goods

1. Issue invoices according to regulations;

2. Recover the payment within the specified account period;

3. Effective measures should be taken to recover overdue futures. If the collection is invalid, it should be upgraded;

4. Grasp the credit status of customers and prevent bad debts and dormant accounts;

5. Dormant accounts are responsible for overdue or bad debts caused by any reason.

(six) to guide and assess the work of subordinates.

1. Responsible for guiding the work of subordinates and conducting performance appraisal;

2. Be responsible for the training of new sales staff.

(seven) to complete other tasks assigned by the superior.

Fourth, work performance standards.

(1) timely and accurate information communication with zero error rate;

(2) Customers (including companies) have no complaints about the services provided;

(3) The customer feedback is transmitted to the Quality Department within 2 hours, and the whole process of problem handling is monitored, and no customer complains again;

(four) to achieve the annual personal sales target, no customer loss caused by human factors, and have developed new customer areas;

(5) No bad debts or dormant accounts;

(six) subordinates can meet the company's assessment standards, no emergencies, no long-term unresolved problems.

Verb (abbreviation of verb) post working relationship

domestic relations

1. supervision: in the basic sales work, accept the guidance and supervision of the deputy general manager of sales;

2. Supervision: responsible for production supervision and issuing instructions to the sales manager;

3. Cooperation: Cooperate with the Quality Assurance Department to deal with customers' problems, and cooperate with the production engineering of the Manufacturing Department to confirm the product technical standards put forward by customers.

(2) External relations

1. Contact the customer's purchasing department directly on sales matters, contact the customer's quality department on quality treatment matters, and contact the customer's finance department on the company's payment recovery matters;

2. In terms of product export, contact customs, freight forwarders and shipping agents.

Six, post work authority

(a) to mobilize the rights of subordinates to work temporarily;

(two) the right to work guidance, work supervision and performance appraisal for subordinate personnel;

(three) have the right to confirm the customer's standard delivery date and repeated orders;

(4) The right to apply for changing the delivery date of the order;

(5) the right to decide to suspend online orders according to customer requirements;

(six) the right to suggest the credit evaluation of customers.

Seven, post working hours

Working within the time stipulated by the company system, sometimes overtime is needed because of work needs.

Eight, post working environment

Working in the company, the temperature and humidity are suitable; No noise, dust and other pollution; Good lighting conditions; But you need to go out and contact customers often.

Nine, knowledge and education level requirements

(1) marketing knowledge;

(2) product trends and industry knowledge;

(three) the company's product and production technology application knowledge;

(4) Knowledge of economic contracts;

(5) Basic computer knowledge and common software knowledge;

(6) Knowledge of English.

Ten, job skills requirements

(a) familiar with the company's technological process and products;

(2) Good interpersonal and communication skills;

(3) Strong oral expression ability;

(four) have a keen observation of the market;

(5) Good English reading comprehension, especially for students with strong English listening and speaking skills.

Xi。 Work experience requirements

Bachelor degree, major in chemical engineering, electronics, machinery, economics or marketing, with excellent performance and at least 1 year relevant working experience.

XII. Other quality requirements

The incumbent must have good health and abundant energy; Strong sense of responsibility and innovative spirit; No special gender or age requirements.

Meichao: I think the brand is quite good. As a building material, the sales volume is definitely larger, and Meichao is better.

Boss, give it to me