This is a comprehensive deployment of the mass line education practice activities. Based on this, Shaanxi Branch has carried out a series of educational practice activities, including two long-term systems, namely, "leading cadres normally contact the grassroots" and "improving the working style of organs". These two long-term systems are the key components of the whole bank's educational practice activities and the key links of the whole activity planning and design.
"Doing a good job in planning and design is the premise to ensure the smooth development of the activities. According to the actual planning and design, ensure that business work is promoted through activities, and at the same time make the mass line education practice activities' supported and implemented'. " Mou Naimi, president of the Provincial Construction Bank, said.
In fact, as early as the beginning of July, on the basis of studying educational practice activities, the Party Committee of the provincial branch made comprehensive arrangements from the aspects of establishing institutions, clarifying the division of responsibilities and formulating implementation plans. A mass line education practice activity is being carried out rapidly in the provincial construction bank.
First of all, a leading group for practical activities was set up, with the party secretary and principal Mou Naimi as the team leader and relevant leaders in charge as the deputy team leader, and the leader of the supervision team was determined to ensure the inspection supervision and guidance during the activities. Office staff work in a centralized way. At the same time, in line with the principle of "due diligence is not offside, supervision is not arranged", rules are established and the 17 rules are clarified. The transferred 18 business backbone formed six supervision (guidance) groups, which were distributed to the headquarters of provincial branches and secondary branches, and the supervision activities were carried out normally.
"Outstanding effectiveness is the' soul' of this activity." Li Zhonghua, deputy head of the leading group, said that in order to highlight the actual effect, we should base ourselves on the reality of financial services to the real economy, distinguish different situations, different lines and different post characteristics, put forward targeted requirements and methods and measures, and strive to solve the outstanding problems of strong customer response and concentrated opinions of employees.
In Shaanxi Branch of China Construction Bank, the mass line education activities require "three noes"-the prescribed actions are in place, the optional actions are distinctive and "not empty"; Focus on solving outstanding problems, "not empty"; Focus on being pragmatic and honest for the people, and be "impartial". Relying on these "three noes", we can effectively combine educational practice with studying and solving major problems in reform and development, truly promote all work through educational practice, build leading bodies at all levels well, and ensure that educational practice is promoted healthily and deeply along the right track.
Around this "three noes", various activities took turns. At present, members of Party committees of branches have listened to opinions for more than 300 times by visiting customers, visiting outlets and holding symposiums for employees at different levels. , and identified the difficult issues that need to be solved in activities such as "accelerating the training and selection of young employees, strengthening the construction of talent teams in branches", "comprehensively sorting out branch operation processes and effectively improving office work efficiency". And classify and summarize them to solve the outstanding and urgent problems. The supervision team also acted separately and docked with the certified banks by telephone and email. Participate in the mobilization meeting and democratic life meeting of the supervised unit, review the inspection materials of the team members, urge them to seriously investigate the problems, carry out the "Three Must Talk" activities, and have heart-to-heart talks with grassroots employees 1500 person-times. At the same time, invite external experts to teach, improve the thinking scene and improve the work level.
It is precisely because of its integration into practical work that the mass line education activities of Shaanxi Construction Bank are not only not boring, but also lively and colorful. The enthusiasm of employees is stimulated, and the special activities of each branch are constantly emerging.
The business department of the branch simultaneously carried out three special activities to improve service quality, expand effective customers and solve repeated problems, enriching the content of "optional action"; The international business department makes a study and training plan, creates a mobile folder, and studies in different periods; The Personal Finance Department launched the "Personal Customer Service Year" to improve customer satisfaction and reduce the complaint rate and error rate; According to the needs of small and micro enterprises, the small business department innovates products and lifts their financing bottlenecks; Party committees of government agencies take the lead in "grounding gas, inspecting facts and improving services", go to outlets in pairs, experience morning meetings at outlets every month, serve as lobby managers, receive three customers and market a product; Party member, a cadre of Hanzhong Branch, went deep into poverty alleviation points, experienced people's feelings, refrained from hedonism, and persisted in thrift. ...
"Our educational practice activities began in July and were carried out from top to bottom, striving to achieve' promoting business development with activities and testing the effect of activities with business results'." President Mou Naimi said. (correspondent Sun Haijuan)