Time flies, 20XX years passed quickly. Looking back on the past year, I can't help but feel deeply. In the past 20XX years of work, I have been strict with myself, adhered to the Four Cardinal Principles, resolutely supported the instructions of the station leaders, abided by national laws and regulations and various rules and regulations formulated by the station, earnestly performed my post responsibilities, and completed my job wholeheartedly.

Summarize this year's work from the following aspects:

First, people-oriented and work-centered.

1, study hard:

Seriously queue up for comments before going to work. Record events carefully at work, and carefully check all kinds of reports submitted by toll collectors after work to prevent mistakes. Learn from others with an open mind, learn from their advanced experience and methods, and constantly improve their professional level and management level.

2, bear hardships and stand hard work, put others before yourself:

I have always adhered to the spirit of hard work in my return to work. I don't affect my mood because of working hours, environment and weather conditions. I stick to my work and don't complain. Carry forward the style of work, care about team members, regardless of personal gains and losses, and put others first.

3, witty and calm, quick response:

I can always be calm when dealing with emergencies. On the premise of not breaking the rules, I have always been quick-witted and quick-witted, keeping the driveway clear. Timely report and monitor all kinds of special situations, and constantly improve their ability to deal with problems. Be able to eliminate all kinds of emergencies in time, write down the process of handling measures, and strengthen their professional level.

4, respect the rules, adhere to the principle:

Strictly abide by the rules and regulations, take the lead, not be tempted, intimidated or threatened by drivers, adhere to principles, fight against all kinds of violations, resolutely resist and never tolerate them. For drivers who don't understand our charging policy, do a good job of explaining it and let the drivers make it clear.

Second, straighten your position and clarify your relationship.

1, relationship with station leaders and classes:

Resolutely obey the leadership's command and arrangement, do everything with the overall situation as the priority, and be able to handle the relationship between personal interests, collective interests and local interests. I ask myself to be militarized, absolutely obey the work arrangement of the leader, seriously and timely convey the instructions of my superiors to the charge inspector, and finish the tasks assigned by the leader in time. Do a good job in communication with teams, adhere to mutual unity, mutual help and friendly cooperation, and give full play to the spirit of collectivism.

2. Relationship with toll collectors at this level:

I always thought that monitors were for charge inspectors. On the one hand, I set an example, correct and stop all illegal and unreasonable operations in time according to various rules and regulations and high standards, and strictly control them; On the other hand, care and take care of the fee inspectors and meet their reasonable requirements. Unite and help each other, put others before ourselves, help each other in the same boat and tide over the difficulties together.

3. Relationship with other classes on this website;

Check whether the facilities and equipment are damaged and whether the driveway is opened when the shift is over. Inform the leaders on duty in time to reduce the pressure of succession. Speed up the succession and shorten the succession time. Unite and help each other to jointly improve the quality of succession.

Three-shift personnel management

1. Ideological aspect: lead the charge inspectors to enrich their thoughts through study, maintain full spirit and cheerful mood, demand progress, eliminate negative thoughts, and fully mobilize the enthusiasm of the whole class.

2. Discipline: Seriously study various rules and regulations, assessment methods for fee inspectors, set an example, strictly demand paramilitary standards, and put an end to all kinds of violations.

3. Business: Take a warning, master all kinds of business knowledge and operation methods, improve the accuracy and efficiency of charging, improve the ability to deal with abnormal situations, and reduce unnecessary mistakes.

4. Shortcomings in work

1, lack of management and over-humanized management at work.

2, the handling of abnormal situations is not flexible enough, and it is necessary to accumulate experience in future work.

The new year means a new starting point, new opportunities and new challenges. We must strive to create a new situation in our work. To this end, I will work harder, study hard, strive to improve my cultural quality and work ability, and make due contributions to Nanxin's tomorrow.