On 2021May 12, the sanitation company received the special transfer form of 12345 citizen service hotline. After receiving the case, the special class in charge of 12345 of the sanitation company immediately started to deal with it.

Through communication with the public, it was learned that on May 10, Ms. Li accidentally lost her medical insurance card while going out to work, which happened to be picked up by Xue Yuqing, an employee of the sanitation team. Looking at the medical insurance card left behind, Master Xue thought that the owner must be very anxious, so he immediately launched a circle of friends and tried his best to get in touch with the owner through the information on the medical insurance card and return the medical insurance card voluntarily.

After receiving the recovered medical insurance card, the owner, Ms. Li, thanked Master Xue, and then called the public hotline 12345 to express her recognition and gratitude for the work of sanitation workers.

12345 introduction to the government service convenience hotline

12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.