How to receive every customer's case and treat customers as friends "is the service concept of Credit Building, which leads customers' quality, healthy and fashionable life with professional skills, and employees are" customer-centered "in reception, showing the management characteristics of Credit Building. Let's share how to receive each customer's reputation building case.

How to receive every customer well? Case 1 Case 1: Providing customers with a one-stop shopping plan.

Wei, an employee of Tang Shi Cabinet Group, received a couple of customers who were browsing the lovers' files. Customers said they were just looking. Through active exploration, they learned that because customers are overweight, they have been wearing skirts and have never tried pants and sweaters. Xia Hong took the initiative to match a set of styles for customers, encouraging them to try on and try new styles, and it's no problem not to buy them. The customer went to the fitting room with a try attitude and was particularly satisfied after coming out.

The employees matched a coat with the weather, which was particularly harmonious, slim and energetic, and the customers were very satisfied. In the process of female customers trying on, employees also matched a set for male customers to encourage them to try on, and both of them successfully changed their styles. Through the matching of employees, they matched a set for their daughter, and the customer bought a total of seven pieces and left with satisfaction.

"Treat customers as friends" is the service concept of Chengxin Building. Wei ren, always enthusiastic in reception, tireless in asking questions and choosing, provides customers with a one-stop shopping plan, reduces customers' troubles and is recognized by customers!

Case 2: Recommend the right goods from the customer's point of view.

One day, a family of four came to our cupboard to choose clothes. After inquiring about customers' timber business in Northeast China all the year round, the youngest son went to school in Northeast China. Considering that the weather in the northeast is a little lower than here, after listening to my mother's different styles and preferences for the two children, I recommended hooded sweaters and denim jackets to my younger son, hooded plaid shirts and light underwear to my eldest son, and matched a set for my two parents, and soon selected suitable and satisfactory products for my customers. The customer bought a total of nine.

"Treat customers as friends" is the service concept of Chengxin Building. Recommend suitable products from the customer's point of view, study customer's needs attentively, and lead customers' quality life with their own specialty, which will certainly be recognized by customers.

How to receive every customer well? Case 2: I help customers dial the phone.

Zhongqing Women's Wear Department: Hou Jinyun

At about 9 pm 10, after work, I went to the staff aisle. At this moment, I found a customer coming in a hurry and looking around. I guess the customer must be looking for an exit to go downstairs. I hurried over and said, "Hello, this way, I'll take you downstairs." When I walked in, I saw that it was a client I had just received who bought a silk dress from our cabinet group. The customer left in a hurry, and the pace was fast, because I might not recognize me if I changed my casual clothes, but I saw the customer at a glance.

I said, "Aunt, why are you alone, children?" Because my daughter and granddaughter were with me at that time, my aunt said, "They went shopping on the second floor, but now they can't come up." This is all off work, I still don't know where they are? " Don't worry, can you make a phone call and ask?

"No, I just tried on my clothes, and my mobile phone is beside my child." I quickly took out my mobile phone, asked my aunt for the child's phone number, dialed it, and told her to make an appointment to wait. My aunt keeps saying thank you to me. I really appreciate it． "It doesn't matter, it's simple." I accompanied the client downstairs and told her to walk slowly, don't worry and pay attention to the stairs.

Wait until the first floor staff passage, the little granddaughter cried loudly as soon as she saw her grandmother. Very sad. I went forward to comfort her, and the girl's mother was also very anxious, fearing that she could not contact the old man. "Mother" also said with a smile, the child thought grandma was lost and couldn't find it. She kept saying what should I do? "Great, I found it, thank you. Thank you so much. Thank you for calling. "After appeasing the customers and seeing the happiness of three generations, I left happily and ended a happy day's work.

Summary: I have been practicing, even if I take off my tooling and put on casual clothes after work, I should treat my customers as friends, because I am an excellent shopping guide and a qualified credit building owner! As long as customers don't leave the reputation building, our service will always be there. We will provide our customers with intimate services within our power, create touching services for customers, let the concept of treating customers as friends really penetrate into each of us, and cultivate loyal customers for the company.

How to receive every customer well? Case 3: Consider the customer.

Cashier: Fang Shujing

Case 1: I cleaned the goods for an aunt, and she paid cash. Because she has small change, it is difficult to find it when she takes out the coin. I said, "Aunt, don't worry." Aunt said: "I am afraid of delaying your settlement." Aunt is very considerate of us. I comforted her in time and said, "Nothing, there are no customers behind, don't worry." When my aunt took it out, I found some coins in her hand.

So I said to my aunt, "Aunt, why don't you give me the coins and I'll change them into whole ones for you to take." Aunt smiled and said, "You are such a good girl!" I said, "Nothing. You can't lose it if you change the whole piece. " After that, I changed two dollars for my aunt. My aunt was very grateful and said, "Daughter, that's very kind of you. Thank you. " I said, "Aunt, you're welcome. It's all what we should do. " Aunt paid the bill and left happily.

When you check out, you should make eye contact, observe attentively, think of the customer from the customer's point of view, help the customer do something profitable and get the customer's approval.

Case 2: One day, a woman was received to check out with her children. During the checkout, the lady found that a vegetable was not weighed, hesitated and said, "No,no." There were quite a few people at that time. Finally, the lady said that she wanted that kind of vegetable. I don't think it's convenient for customers to run back and forth with their children, so she said, "Wait a minute, I'll call the cabinet group for you and ask them to come and weigh you." Wait here. "

The lady said, "OK, that would be great, thank you!" " "I called the cabinet group to Yintai, and I didn't come for a while. I comforted the lady in time: "I am very busy now, and the cabinet members may not be able to get through in time. I'll broadcast it again, please wait a moment. "I played it again, and the cabinet staff came to let them weigh. After paying the bill, the lady said, "Thank you very much." I said, "You're welcome, this is all we should do. "I am also happy to see this lady leave with her children.

From the customer's point of view, provide help to customers in time, so that customers can come happily and return with satisfaction. Practice treating customers as friends. When customers are satisfied, they also gain a sense of accomplishment and value!

Help customers save shopping bags.

Cashier: Hou Xiaoping

A customer bought a lot of daily necessities to pay the bill. I asked the customer if they needed plastic bags. After listening, the customer said yes, don't take it away. Seeing that the customer bought a trash can, I suggested that the customer put things in the trash can. After listening, the customer said yes. Later, I packed things for my customers, and the customers happily said thank you. This is economical and environmentally friendly, and customers leave happily.

It is our duty to provide customers with satisfactory service. A big garbage bag is only 30 cents, but what can be saved for customers is saved for customers, which also reflects our awareness of thinking for customers.

More patience and more customer satisfaction.

Cashier: Zhang Lin

One day, I was the last to pay the bill, and I had already paid the money and uploaded it. When I paid the money, I saw a customer coming with the goods and asked me to pay the bill. I said enthusiastically, "How do you settle the bill?" The customer said cash, and the customer only took a water cup. The customer hesitated whether to accept it. I wait patiently for customers. Later, the customer thought about it and said yes. I settled the account for the customer in time, and finally the customer left with satisfaction.

Think from the customer's perspective. Since the customer wants the goods, as long as the customer doesn't turn off his mobile phone, he should pay the customer. A little more patience will make customers more satisfied

Summary: During the epidemic, we should thank customers for coming, which is the trust of customers. When shopping in special periods, customers should think of us first, so we should receive every customer who comes to the store with warm and thoughtful service and cherish every customer who comes to the store!