Responsibilities of Taobao Customer Service (1)
1. Log in to Store Want Want and answer customer questions;
2. Deal with the daily problems of each platform and answer customers' calls;
3. Master product knowledge, recommend promotional activities and achieve sales targets;
4. Actively respond to tasks assigned by superiors;
5. Communicate with relevant departments to solve practical problems.
6. Skillful use of computers and chat tools, such as office software and Want Want; Strong shopping guide ability, written expression ability, understanding ability, communication ability and adaptability, good sense of team service and high sense of responsibility.
Responsibilities of Taobao Customer Service (2)
1, operate Taobao and Alibaba backstage, communicate with customers, clarify customer requirements and deliver goods.
2. Keep in touch with customers, answer customers' questions in time, do a good job of after-sales, and further keep customers placing orders.
3. Broaden online sales channels and develop new customers.
Responsibilities of Taobao Customer Service (3)
1. Develop customer service objectives and business standard processes according to the company's development goals;
2. Train the customer service team in product knowledge, service ability and e-commerce platform rules;
3. Formulate departmental performance objectives, decompose the objectives and implement them on the ground to ensure the completion of the objectives;
4. Be responsible for maintaining good communication and cooperation with various departments, and provide powerful decision-making reference and suggestions for the company;
5. Do a good job in monitoring and spot-checking customer service chat records, and give adjustment plans for common and common problems of customers;
6. Establish brand-specific service standards, improve customer experience, improve stickiness, and promote and supervise team implementation.
Responsibilities of Taobao Customer Service (4)
1. Answer all kinds of after-sales questions for customers through Taobao Want Want Chat Tool;
2. Track Taobao's evaluation, handle it in time, communicate with customers by phone when necessary, and modify the reasons for refund.
3. Deal with emergencies timely, effectively and properly, and strive to ensure customer satisfaction;
4. Orderly register after-sales issues such as exchange, return, refund and exchange;
5. Regularly analyze the key points of online customers' demand for services, and improve customer satisfaction and corporate brand value through effective customer service management.
6. Assist the store manager and cooperate with the team to complete the daily sales plan order quantity;
7. Implement the marketing plan and scheme, and complete the tasks and indicators deployed by superiors on time. 8. Assist the store manager to broadcast live;
Responsibilities of Taobao Customer Service (5)
1. Responsible for answering online and after-sales questions of the sales platform, accepting customer complaints, appeasing the problems encountered by customers, and not escalating the complaints to ensure that the customer complaints are properly resolved;
2. Responsible for handling customer refunds and maintaining the store's after-sales indicators;
3. Responsible for checking the accuracy of pre-sales customer service orders;
4. Responsible for customer inspection, and feedback the specific logistics status of the order to the customer to appease the customer's dissatisfaction;
5. Be responsible for communicating orders and customer feedback with third parties such as express delivery and warehouse;
6. Responsible for sorting and mailing customer invoices;
7. Complete all tasks assigned by the leader.
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