Personal Work Summary of Outpatient Pharmacy Fan Wen 1 I am hardworking, self-motivated, with a strong sense of responsibility and solid professional knowledge. I absolutely obey the arrangement of my superiors, because I have worked in a hospital pharmacy and am basically familiar with the workflow. Even if I need to study again, I believe I have no problem doing this job. Please give me a chance, and I will do better with your affirmation. I volunteer to work in Guangzhou, Dongguan and other places. I am a fresh graduate, but I worked as an intern in Shaoguan Traditional Chinese Medicine Hospital for several months. Familiar with hospital procedures and doctors' prescriptions, and basically competent for hospital pharmacy.
Self-evaluation of the resume of pharmacy salesperson;
1, study hard and constantly improve your business ability. At work, study business knowledge seriously, constantly accumulate experience, actively participate in study and training, and constantly enrich yourself;
2. Abide by rules and discipline. In the past three months, I am not afraid of hardship and fatigue in my work, learning from the methods of excellent employees, and earnestly completing the tasks of this position;
3. Unite colleagues and work together in Qi Xin. Colleagues are harmonious, United and friendly, help each other and respect each other;
4. Due to the lack of work experience, there is a lack of practical experience in handling user complaints at work, and the service work is not detailed enough. This is the direction of my future efforts.
Wholeheartedly, treat people with courtesy, serve warmly, answer questions patiently, provide quality services to customers, improve their own quality and business level through continuous practice, and grow into a qualified salesperson.
Summary of Personal Work in Outpatient Pharmacy Fan Wen 2 20xx I was honored to come to Fuminkang Pharmacy in Laoting County, and I was fortunate to be an intern in the company. Looking back on the internship in the past few months, with the support and help of the store manager and the masters, I strictly demanded myself and completed the work well according to the requirements of the masters. I would like to express my heartfelt thanks to the store manager and the masters. Through this period of work and study, my professional skills and ideas have changed a lot. Now I will summarize the work in the past few months as follows:
First, understanding and learning in the internship stage.
Being a shop assistant is both an opportunity and a challenge for the graduating students. I am fortunate to be a member of Fuminkang Pharmacy in Laoting County. In the first few months, I adapted to the working environment as soon as possible and integrated into this group. With the care, support and help of the store manager and the masters, I studied the system seriously, constantly improved my professional level and accumulated experience. During this period, I mainly studied the knowledge of drugs, and learned its classification, use, dosage and so on, especially for an intern majoring in pharmacy, which rose from a preliminary understanding to a higher level. During this period, I exercised my patience, realized that I should be serious, responsible and careful in doing any work, and handle every business well, and understood the importance of the relationship between each profession and pharmacy in the pharmacy.
Two, strengthen their own learning, improve the level of professional knowledge
Through the internship in recent months, I realize that my knowledge, ability and experience are still lacking, and I can't take it lightly in my work and study. It's not enough to just devote yourself to continuous learning. It is impossible to apply what I have learned. Only by combining theory with practice can we bring what we have learned to people. So when I first came to the pharmacy as an intern, the master explained the difference between retail pharmacies and hospital pharmacies. Pharmacists in hospital pharmacies only need to prescribe drugs according to doctors' prescriptions, while customers in retail pharmacies are mostly non-professionals who know little about drugs. Therefore, when selling drugs to customers, salespeople should explain the use and performance of drugs to customers as much as possible and be responsible for each customer.
Three. Existing problems and future efforts
I am an intern shop assistant. This posture is the most practiced in dealing with people and speaking. My job is mainly to receive customers, and I should be calm and polite when I receive them. When you meet something you don't understand, ask carefully and don't be careless. Sometimes customers who buy drugs speak Mandarin without an accent, especially the southern accent. At this time, we must pay attention to prevent ourselves from listening wrong or missing.
Here I unconsciously integrated into the whole team. Through this internship, I have a further understanding of the pharmacy work, and understand that every post salesperson, quality engineer and cashier in the pharmacy is one of the cores of the pharmacy. Internship is a preview before entering the society. After experiencing all the pains and joys of internship, I found myself growing. In the future, I will step into the society to take part in the work, study hard to obtain the qualification certificate of licensed pharmacist, and shoulder the mission and responsibility of pharmaceutical workers for every customer who comes to buy medicine.
Summary of Personal Work in Outpatient Pharmacy Fan Wen 3 This summer vacation, I was lucky enough to have social practice in a pharmacy. At first, I was full of enthusiasm and confidence, but there is a difference between reality and reality. Because I don't know much about medicine, for a while, I felt at a loss and even wanted to give up. However, I insist on the belief that the pestle can be ground into a needle as long as you work hard. Finally, God rewards diligence, and with my unremitting efforts, my ability has been affirmed in all aspects. At the same time, I also learned a lot of pharmacological knowledge, and I feel that I have gained a lot and benefited a lot.
Although the summer vacation this year is not very long, it seems that there are endless classmates' parties and endless housework every day, but I still don't want to give up this rare holiday and hope to find something to do. After all, I'm not the girl who didn't understand the world at the beginning. I went to college in a hurry and will soon enter the society. I think this can increase my social experience, broaden my knowledge and improve my self-cultivation quality. Secondly, you can exercise your ability to contact and communicate with others.
Because there are few big companies in my family, it is difficult to get in after trying several, so I took a fancy to a small drugstore near my home. Although at first glance, my major seems to have little to do with medicine, I feel that as the saying goes, "multiple skills don't weigh me down", health is closely related to each of us, so I am happy to go. After fierce negotiations, the boss reluctantly agreed after I made it clear that I was only trying to accumulate social experience and didn't care about salary. The next day, I started my social practice life with great expectation.
Because I am a non-professional medical staff, everyone didn't trust me very much at first, so I just helped clean the pharmacy and did some cleaning work, and I couldn't participate in the sales. Although life is easy, I always have a sense of dissatisfaction. To tell the truth, I really didn't want to do it at first, and I always felt that I couldn't learn anything. I might as well blow the air conditioner and watch TV at home! But on second thought, we should learn to adapt to the environment in society, not just ask the environment to adapt to us. If I give up halfway like this, my previous "war of words" with my boss will be completely ruined, so I must stick to it! Let yourself be recognized by everyone!
Although the pharmacy has only one floor and the area is not very large, the medicines are quite complete. There is a manager, a salesman and a cashier in the shop. After two or three days of groping, I have almost known the varieties of drugs on the medicine box. There are roughly rx (non-prescription drugs), otc (prescription drugs), health care products and special management drugs. Frequently purchased drugs, such as cold medicine, anti-inflammatory medicine, stomach medicine, etc. Put it in a convenient and conspicuous position. All drugs are marked with price tags and classified according to the goods in this area. At the same time, I also try my best to understand and remember the functions and taboos of each medicine, and dare not make any mistakes, because this is a matter of life and death!
With the passage of time, I have become familiar with the procedures of pharmacies. Whenever the salespeople in the store are too busy, I can also recommend some drugs that customers want. Be careful every time for fear of making mistakes. Whenever I have questions, I will ask the manager to make sure there are no problems. Although I feel that I am falling apart and tired when I get home every day, my diligence has been appreciated by my aunts in the store and affirmed by my boss. My heart is full and happy.
Of course, sometimes, some customers will disdain my introduction, which is like knocking over a five-flavor bottle in my heart, especially not the taste, but it also arouses my fighting spirit! I will work harder, consult the elders in the store with an open mind, and try my best to understand the functions and taboos of each medicine. When I got home, I saw that my computer, which I had been keeping as a treasure, was already covered with stains and ashes, and my heart was full of pride.
Sometimes, I will meet some importunate customers, who will ask again and again because they have a crush on a product. Although I am extremely impatient, I can't wait to give him a stick as soon as I take the lead, and even want to sew up the guest's mouth with a big embroidery needle. However, as a qualified salesperson, I still have to smile and politely introduce and explain to them. Sometimes, I meet old customers. They introduce a big deal seriously, but they don't understand it. They just stare at you and stand there blankly.
I know that as a service industry, customers are God. A good service attitude is necessary. In order to get more profits, we must increase sales, which requires us to think about what customers think, be anxious about what customers are anxious about, be polite and civilized in language, be warm and considerate in hospitality, and meet customers' requirements as much as possible.
Slowly, in the drugstore, what impressed me most was the passers-by who hurried by every day. Most of them are anxious or sick. In short, every day, all kinds of faces are constantly changing, and pharmacies seem to be the grandstanding of life, performing all kinds of joys and sorrows. Although I work long hours from 9: 00 to 5: 00 every day, and sometimes my legs hurt from time to time, all my forbearance disappears as long as I hear the casual praise of my attitude from customers. In my eyes, pharmacies are places where only patients go. If you can avoid them, you can avoid them. Therefore, my special definition of pharmacy allows me to give customers a special expression, and I will never show impatience with customers again.
At this time, although I have left the pharmacy, the experience of these ten days will accompany my college life and benefit me for life. I think this will be of great help to my future work and life!
The ten-day practice experience in pharmacy has made me understand that it is so valuable to keep a peaceful mind in the cruel real competition. And these will be what I need to remember forever after I enter the society, patience, tolerance, care, responsibility and friendliness. At the same time, let me know what respect for labor is! Although it is a practice without any reward, I know from my heart that money is hard-won and precious, so experiencing work is different from imagining work.
I finally understand that there are many beautiful words in this world, which we all seem to understand, but they are far from perfect! Only when you have really experienced it will you leave a mark on this heart. Looking back on the ten days of internship in pharmacy, although there was no thrilling scene, it was also tortuous and gave me a lot of inspiration and motivation in life. I deeply understand a very simple truth, plum blossom fragrance comes from bitter cold, and sword front comes from sharpening!
Personal work summary of outpatient pharmacy Fan Wen 4 I am a new employee who just entered the telecom company, and I feel fresh and curious about everything. I used to enter a telecom company to receive services and feel the feeling of telecom company services. Now as a service provider, I have to face a large customer base to serve customers, which can be said to be a great life challenge for me.
The work of the shop assistant is highly repetitive. Many people think it is invisible and can't see real achievements, but I think this job is very interesting. Its happiness and pain come from customers. When watching TV, watching movies and studying, it seems that all the right and wrong are clear, either black or white, but I often can't tell clearly in the face of the customer's reaction. I can calmly face their emotional complaints and even abusive words.
Every day I work in the business hall, I will serve the users attentively, and the users will touch me with sincere smiles and simple words. In the heart-to-heart communication, I feel the joy of giving, which is true. Yesterday's hardships created today's glory, and yesterday's tempering condensed into today's strength. Still starting from every fresh morning, still use your sincere and sweet smile to build a bridge that touches the hearts of users. Nowadays, magnificent career, colorful life and dedicated service are all built in front of this ordinary three-foot counter. What I see is the dedication of telecom people and the sincere smiling faces of customers. I think of the brilliant future of telecommunications!
Through these days' work, my skills in all aspects have been improved, and I feel that the telecom company is not only a service-oriented enterprise, but also a cradle for cultivating talents, which allows me to enter the company and enter the role faster. My typing level has always been my weakness, and I haven't paid much attention to it. After entering the company, I found myself very backward and practiced groping every day. Although the current speed is not satisfactory, I believe that through hard work, I will definitely meet the requirements of the company.
In ordinary jobs, establishing the concept of "customer first and dedicated service" is the most basic requirement of telecom companies for every employee. I deeply understand that to do a job requires love, and love must be specialized. Only by specializing in the industry can we make first-class work performance. First-class service requires us to strengthen our service concept and consciousness, and at the same time, we should start with dedication, integrity and dedication.
People can't live without work. Now I am busy, but I am happy and satisfied. Although I am still a new employee, I hope I can give full play to my own light and enthusiasm in the company, truly exert my potential, keep learning and making progress, grow together with the telecom company and witness the new glory of the telecom company!
Personal work summary of outpatient pharmacy Fan Wen 5 In order to get more exercise, contact and communicate with more people, I chose to practice in a pharmacy during my internship. When I first arrived at the pharmacy, I gradually integrated into this group in order to adapt to the working environment here as soon as possible. Under the guidance of the store manager, I learned the requirements and tasks of various work systems in the store, understood the tasks and responsibilities of each employee and their work processes, and also improved my professional knowledge and level and enriched my experience. During this period, the first thing I learned was to know about drugs, their classification, uses and ways of taking them. Although there are many kinds of drugs, they are placed in different categories, starting with capsules, tablets, dripping pills and so on. And then antibiotics, cardiovascular system, respiratory system, digestive system, external use, over-the-counter drugs, family planning, medical devices, etc. Of course, taking medicine is the simplest and most important technology.
When taking medicine, people of different ages, sexes and degrees take medicine differently, especially children and pregnant women should be especially careful when taking medicine. Secondly, when taking medicine, you should politely accept the patient's consultation, understand the patient's physical condition, and explain the nature, function, use and usage of the medicine and matters needing attention to the patient in detail, and also respect the patient's subjective opinions. Different drugs have different locations and environments. But some drugs are different. For example, some drugs can only be kept fresh at a certain temperature, so these drugs must be stored in a refrigerator with adjusted temperature and humidity. And volatile drugs can't be put together with other drugs. Most importantly, high-margin and high-profit drugs must be placed in the golden position on the shelf. Finally, drugs must be kept clean every day. So I also exercised my patience and realized that I should be careful, patient and attentive in any work.
After several months of internship, I have a deeper understanding of my ability.
1, I saw the problem of applying the theoretical knowledge I learned in school to practical work. The above pharmacological books introduce the general direction of a drug classification. In practical application, the drugs produced by different merchants have different names, but their tastes are similar, but I feel the same. Only with a solid knowledge of pharmacology can we better understand these drugs. Therefore, in addition to understanding theoretical knowledge, it is more important to apply this knowledge in practice to make it more profound in the brain.
2. Have a new understanding of the requirements of this sales industry. Drug sales is a comprehensive industry. In addition to good professional knowledge, we should also have high-quality service attitude and drug selling skills, which shows that we should have good professional quality, and customers generally have their own brand drugs. If this drug is not very effective and can't relieve symptoms, they will switch to other brands of drugs, such as Gankang, Baijiahei, Xingshu and Sanjing, which often appear in TV advertisements, and often follow the recommendation of pharmacists. At this time, it is necessary to recommend suitable drugs to customers, introducing their functions, indications, usage and dosage, contraindications and, of course, prices. The doctor's advice is very important, which is related to the safety of patients' medication. So be patient, have a conscience and be more attentive.
3. Some problems encountered. At present, enterprises and institutions have handled medical insurance cards for employees. It is very convenient to brush drugs in pharmacies or pharmacies equipped with credit card readers, but sometimes there will be some troubles, such as the failure of credit card readers and the inability to use customers' medical insurance cards after degaussing. After these things happen, you must explain the reasons to your customers and ask them to forgive the inconvenience. In this process, most customers understand that some familiar old customers will put their medical insurance cards in the pharmacy and pick them up next time they come. Of course, this is also a manifestation of the reputation protection of pharmacies, but they will also encounter some customers with more problems who want to open a credit. Sometimes you will encounter such a problem, because there are many kinds of drugs on the shelf, and the slow speed of taking them will also lead to customers' views on themselves. In this respect, I have to improve my professional level, usually watch and practice more, remember the name and location of the product, and remember the price of the medicine.
4. Have a deep understanding of the problems that will be faced in future employment. I overheard in the news that the Secretary General of China Licensed Pharmacists Association said that China still needs at least 1 10,000 licensed pharmacists. The demand for licensed pharmacists in society is still relatively large, and the employment prospects will be very good in the future.
5. I feel that after 9 months of internship, I have learned something that I can't learn in textbooks, which not only consolidates my knowledge of pharmacy, but also exercises my practical ability, contacts with people and enhances my teamwork ability.
I didn't know how hard-won the living conditions given by my parents were until I experienced them. Only when you have experienced it can you see your own rainbow. Those of us who are about to end the internship period, or those of you who will face the internship period in the future, should remember that whatever you do, you must be careful, patient and attentive, which is hard to come by.