VIP customers can enjoy VIP manual priority access service by dialing 100 18, providing basic services such as customer care, business consultation, use consultation and complaint handling. , open the voice inquiry of account manager, directly connect to the phone of account manager, and start self-service, business inquiry, exclusive service recommendation, and inquire about membership card information such as membership level, membership card number and validity period of membership card. Call inquiry: call inquiry services such as calls of the current month, remaining calls and telephone charges;

Points query: query the total points, current month points, due points and other services;

User package information query: you can query detailed user package information such as traffic and telephone charges;

Recharge record/payment record query: you can query detailed record information such as recharge/payment time and amount;

Business usage information query: provide detailed information query of special service business, value-added business and other business usage information;

Inquire about local number: If you forget the local number, you can call the hotline 100 18 to inquire about the local number;

PUK code inquiry: If you forget the PUK code, you can call 100 18 to inquire;

Membership grade inquiry: If you don't know your membership grade, you can call the hotline 100 18 to inquire;

Credit limit inquiry: If you need to know your credit limit, you can call 100 18 to inquire;

Account validity query: you can query the account validity. Password category: provide password transfer, self-service voice modification, reset and other services;

Emergency services: provide emergency services such as loss reporting, shutdown, suspension, startup and temporary credit control adjustment;

Basic functions: provide international long distance, domestic roaming, data function and other business handling services;

Special service function category: provide services such as setting up and opening call forwarding, caller ID, call waiting/holding, three-way call, etc.

Value-added services: providing value-added services such as national mobile phone newspaper, mobile phone mailbox, color ring back tone function, super color ring back tone, Unicom secretary, opening/canceling the national SP service of Unicom, opening/canceling the local SP service of Unicom online, and accessing the Internet by mobile phone;

Package change: provide package change services such as package change and SMS change. Service manager inquiry: call the hotline 100 18 to get the name and contact information of the exclusive service manager;

Service Manager Transfer: If you forget the phone number of the service manager, you can directly call the hotline 100 18 for transfer.