1. Open the app store, find the Tencent video application, update to the latest version, and update the system version: If your ace TV system version is older, it may not support Tencent video playback, please try to update the system version.
2. Clear the application cache: Open the application manager of Ace TV, find the Tencent video application, clear its cache and data, and try to restart the application.
3. Reset the network settings: Open the network settings in Ace TV, try to close and restart the network connection, or reset the network settings. If the above methods fail to solve the problem, I suggest you contact the customer service team of Ace TV or Tencent Video for more detailed technical support and solutions.