30% telephone operators are polite, and 70% telephone operators rely on their oral expression ability when communicating with customers, that is to say, most of them focus on dealing with customers by telephone. For introverts, it is easy to offend people, unable to understand what customers want to express, and clumsy. In other words, introverts are often immersed in their own world. They don't understand other people's thoughts, have no insight into other people's minds, and speak inappropriately. Even if you are polite and have a set of rhetoric, you have done it, but you have not talked about other people's hearts in your communication with customers. Not without solving the problem. Customers come to you for help because they don't know anything. Customers ask you a lot of questions, but they still know too little about the industry and professional knowledge. What do you want to talk to the client about? Introverts generally have these problems. Stupidity is their greatest flaw. Usually, if they say something wrong, they will be criticized by customers. There are many bad reviews, and naturally it is a step closer to resigning.
Therefore, I think the telephone operator is more suitable for people with quick tongue, cheerful personality, strong understanding and strong language communication skills.
In your material, you said that you were introverted at first and wanted to prove that you were quiet and unassuming. Many students were not as good at expressing themselves as you were. I don't think you should be discouraged if the boss doesn't need you. Take your time when looking for a job, and be sure to find a job with a corresponding major or suitable for your personality. The boss didn't use you, so you should reflect on yourself and find more reasons for yourself. Why do bosses who are worse than you hire them, but they don't use you? What did you do where you were? Before you go to work, you can constantly strengthen yourself by reading more books, learning more knowledge and learning more about things related to the same industry, especially operators. You should pay more than others and study professional knowledge harder. You want to improve your language ability, and you don't want to have a series of problems when communicating with customers. You can check online how telephone operators communicate with customers, make up for their shortcomings through the strengths of others, and listen to what others say. Sometimes you can learn a lot from other people's conversations. If you listen more and know more, you will have something to say. You can be introverted, and you can be cheerful. The boss of this company doesn't need you. You can go to other units to see where to recruit operators. You can apply for this job. You can say that you are a cheerful person during the interview, and then add some of your own views and opinions. If you work in another company, you can be used. Be sure to give yourself confidence and don't sell yourself short. You can do it! There is no need to hold on to a unit. There are many places to recruit operators. You can go to the talent market or 58 cities to find such a counterpart major. If you move, you can submit your resume. When you call for an interview, you can recite some common cliches in the interview. Learn as much as you can, and you can become yourself by changing your face. I believe you can also pass the interview in other companies that recruit the same industry. If you have your own ideas in the future, I think you are introverted and don't want to be an operator. You can consider some jobs suitable for introverts, such as chefs, technicians, scientific research, programming, decoration design, librarians, and specialties (literature and art). These jobs are all suitable for introverts. It's up to you. You can do whatever you want. You just want to be the kind of person with a cheerful personality. You have this goal, and I believe you can achieve it. Maybe it's possible that in the future, you will be famous and popular, and no one can run to the front to see it.
Failure is the mother of success. Review your own shortcomings, work hard, face the reality bravely, set clear goals for yourself, and work hard in the future, you will surely do it!