Monthly work summary of front desk staff 1

Most of the positions I have worked in are at the front desk. In order to better serve customers, I give different help and services to customers at different levels and with different needs. In addition to serving customers, I try my best and actively respond to various activities organized by banks. Often participate in various competitions organized by the unit to show themselves, get excellent results and get unit rewards.

First, ideologically, actively participate in the party's principles and policies and consciously abide by various laws and regulations.

Second, at work, no matter where you go, you should be strict with yourself, study hard and strive to be an expert. It is with such a firm belief that I have mastered savings, accounting, planning, credit cards, personal loans and other businesses, and I will make a concrete summary of the work of each subject. At present, I have become an expert in our business.

Thirdly, in my study, I have never given up learning theoretical knowledge and business knowledge since I joined the work. As I graduated from a finance school and belong to a secondary school, I used my spare time to teach myself to a junior college as soon as I joined the work. While studying theory, I study my business more, and integrate the financial knowledge I have learned into my work, so as to improve my business level continuously.

Finally, I want to say that the above is just a little achievement in my work, and I can't do without the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to ignite the lofty sentiments of everyone around me with my brilliant youth, and ignite every colleague around me with the fire of youth.

Monthly work summary of front desk personnel II

The past 20xx years have been full, busy and happy. On the occasion of the new year, looking back, as a new employee, I have been working independently in our xx hotel for almost a year with the care and help of the leaders and colleagues in the front office. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of the work of the previous year.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

First of all, like all other service industries, be polite.

Etiquette: how to keep smiling, how to greet guests, how to provide services for guests, and the language to be used in the service.

Second, pay attention to the image. The front desk is the first impression of the hotel and the facade of the hotel.

Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the front desk business knowledge training

Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

Fourth, the front desk English

It is a basic requirement for every receptionist to have a certain ability of English at the front desk, so as to better serve foreign guests. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before.

Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of xx, I will dedicate myself to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past year, I have many shortcomings, such as communication with leaders and colleagues, work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice!

Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

Summary of the work of the front desk personnel month 3

20xx years have passed, and I have been a receptionist for nearly a year before I know it. The contribution of the front desk to the company's development is not as great and direct as that of the company's business, marketing and financial departments, but since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. During this year, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in 20xx as follows.

First, the daily work of the front desk

1. The receptionist is the first person to show the company's image. From xx to xx, I treated every visiting customer warmly in strict accordance with the company's requirements and directed them to the relevant offices. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. In the past year, I received about XX users.

2. Answer and transfer calls, copy faxes and distribute letters, and seriously answer any incoming calls, with an accuracy rate of 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.

3. Dealing with temporary events When it is found that there is not enough water in the drinking bucket, it will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

1. Book rooms, air tickets, tickets and birthday cakes. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the travel of the business travelers for free; So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to xx for business, I will send a text message or call them to confirm the hotel details after making a reservation. And the employee's birthday cake reservation. The day before the reservation, I will confirm the time with the staff. On my birthday, I will tell xx to give birthday wishes on xx and order xx birthday cake in 20xx.

2. Filing documents and registering office assets. The training materials and confirmation forms received by the project department personnel are classified according to the file bag; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are xx books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.

3. Attendance statistics before xx every month. Attendance details come from attendance machines. If you don't know, you can check with everyone by email, and then make a statistical summary, which can be sent to Wang Lanying on time.

4. Organize employee activities. Organize employees to go to Agricultural University at five o'clock every Wednesday afternoon. Through activities, we can improve team consciousness and exercise well. It's cold recently, and fewer people are willing to go out. During this period, we organized a table tennis competition, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.

Third, other work.

While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.

2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

The effect of organizing outdoor activities in recent winter is very bad. In the middle, Zhang Li and I also discussed indoor activities, provided chess, checkers and other activities suitable for indoor play, and organized and implemented them, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.

Verb (abbreviation of verb) 202 1 work plan

1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.

2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power. In the past year, I especially want to thank Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague, and I am proud to be in such a company that treats employees well. It's 20xx to welcome the new year of 202 1. In this year, I will be down-to-earth, seriously complete my work, and do my bit for the development of the company.

Monthly work summary of front desk staff 4

I entered the company as a consulting assistant on XX, XX, and became an ordinary employee of the company. In 20xx, he was promoted to trainee manager of administrative personnel department, and officially appointed as manager of administrative personnel department x months later. Looking back on the work in the past year, there are both progress and shortcomings. Here I summarize my work from three parts.

I. Personal behavior

When I first entered the company, I didn't know much about the company as a new employee. In order to adapt to the new working environment, I accepted every job here, every colleague and every system of the company with a zero mentality. In order to know the situation as soon as possible, I collected a lot of company information for study, and asked my colleagues for advice in time when I met something I didn't understand or knew. In this way, I grasped the company's situation in the shortest time and laid the foundation for my work. Because of my hard work and outstanding performance, I was promoted to trainee manager of administrative personnel department in X.

During my tenure as the manager of the administrative personnel department, I worked hard, adhered to principles and did every job well. Honesty and principle are also the professional qualities that human resources work must possess. The administrative personnel department itself is a balanced lever to adjust the interests of enterprises and employees, and integrity ensures fairness and justice. For example, adhere to the assessment system when doing employee attendance assessment, and do not relax the conditions for anyone's personal reasons; Strictly abide by the college system in organizing meetings and participating in training, and take it as a benchmark. When the employee's behavior does not meet the requirements of the system, strictly implement the behavior stipulated in the system and punish its illegal behavior.

Second, management thought.

I appreciate Wang Shi's words in global advertising: everyone is a mountain, and the most difficult mountain to climb in the world is actually himself. Strive for progress, even a small step forward, there will be new heights. According to my understanding, different heights have different horizons and different angles of thinking, so we should think from the standpoint of leaders and companies and master the overall concept. Only in this way can the programs and suggestions we provide be comprehensive and valuable; Only in this way can we regard work as our own career, put the interests of the company and employees first, and truly share the worries and solve problems for the leaders and contribute our meager strength to the growth of students.

Third, actively organize employee activities and employee training.

Staff activity is an effective regulator to relax the tense working state, and it is also a way to increase team cohesion. Staff training is an effective method to improve staff quality, unify understanding, thoughts and actions. Therefore, in the last six months of my work, I organized employee activities and training for many times, such as organizing employee basketball games, skipping competitions, execution training, skills training and other projects, which were recognized by employees.

Iv. administrative services

Administrative work is a service work. It is our unshirkable responsibility to provide good services for all departments, cooperate with the work of all departments, establish the warmth of home for each employee and make each employee feel a sense of belonging. To this end, we first start with beautifying the office environment, conduct weekly hygiene appraisal and publish it, praise the good hygiene and criticize the poor hygiene, so that every employee can realize that the office is our home. Giving birthdays to employees is also a part of establishing corporate culture, so that employees can feel the care of their loved ones and the warmth of their families.

Fifth, rewards and punishments.

Rewards and punishments are also effective ways to motivate employees. Giving spiritual and material rewards to employees who have made remarkable progress and made outstanding contributions is recognition of employees' achievements and an effective way to motivate other employees. To this end, we awarded 20xx progress award, contribution award and outstanding employees to encourage truly outstanding employees and set an example for other employees. Of course, it is also essential to punish employees who violate company regulations and fail to finish their work in time and produce results. Of course, punishment is not an end. We should not only let employees realize their mistakes, but also encourage them to work hard and submit a satisfactory answer sheet for each job.

In the past year, I made great progress because of my efforts. Through the summary of the work of personnel department, I found better methods and skills to implement 202 1 personnel work.

Summary of the work of the front desk staff in May

How time flies! I have worked in the company for a year in a blink of an eye. During this time, I have gained a lot and felt a lot. Since taking office, I have actively adapted to the company's new working environment and brand-new front desk work. While earnestly performing my duties, with the help of my superiors and colleagues, I can finish all the tasks assigned by my superiors on time and excellently. At this moment when the old and the new alternate, I will summarize the work of this year as follows:

First of all, understand the importance of the position of front desk clerk

To do a good job as a front desk clerk, we must deeply understand the importance of this position. The position of the front desk not only reflects the image of the company, but also is the first impression of foreign customers on the company. The front desk is also the window of the company's external image, and every word and deed represents the company. The image of the front desk is the image of the company. The workload in the past week was relatively easy, mainly cleaning up the office environment, attendance, reception, printing, copying, closing the window after work, and leading temporary work. Perhaps because of lack of social experience, the work task was not very good. I hope to make progress in the future. From the practice these days, we can conclude that it is not easy to do some simple things well, so we should do simple things seriously, repeatedly and happily!

Second, keep learning, expand knowledge and improve coping ability.

In the process of work, we should be good at summing up, be diligent in thinking, gradually improve ourselves in the process of continuous learning, and gradually plan and integrate complex things. Correct your mishandling in time and try not to make the same mistake again.

Third, their own requirements.

1, as a desk clerk, besides working hard, I should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. You can't make a big mistake because of some small problems, you must think of the consequences first.

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

In 20xx, I will continue to learn and improve myself, actively cooperate with the company's progress, and do my bit for the company's future development.

Monthly work summary of front desk staff 6

In a blink of an eye, 20xx years are lost in my palm like tiny gravel. Although the past year has passed, after finishing this work, I left more precious wealth in my hands.

Looking back on this year, under the active leadership of the leaders, our xxx company has developed rapidly in the past year. During the period, although there were dangers, we actively responded to the unfavorable situation in the customer service market, turning crisis into opportunity and pressure into the driving force for progress!

As a receptionist, in order to cater to the development of the company, I also play an active role in my work, attract more talents for the company, manage the employees' situation, and let all departments of the company move forward without worries. Now a year has passed, and I have experienced many things in my work. My work this year is summarized as follows:

First, personal promotion at work.

As an employee of xxx, I felt the determination of the company's development as early as the meeting! I know that only if I have enough ability can I keep up with the development of the company. To this end, in terms of study, I always strive to update myself, improve my thinking at work, deepen my understanding of all departments of the company and improve the quality of recruitment.

In addition, I also used my spare time to exercise my hospitality ability, learn hospitality etiquette and language, and better enhance the image of the front desk. Moreover, in my life, I also actively pay attention to the development of the country and understand the changes in policies, so that I can cultivate a correct world outlook and values, actively help others in my life and work, and cultivate my good personal character.

Second, the personnel work

In terms of personnel work, because of this year's situation, basically all our recruitment is conducted online, and only a few people go to job fairs in person. But I still received nearly xxx resumes a year. Because while the company is developing, the talents we lack are more important! To this end, I have been actively recruiting and trying to recruit suitable talents as soon as possible.

In addition, we are also actively participating in school recruitment. By recruiting a large number of fresh graduates and cultivating suitable talents, the company is more suitable for our current shortage of manpower.

In the management of personnel information, because many new people joined this year and many old employees left, I specially updated the company's employee information several times to ensure that each employee's information is complete.

Generally speaking, this year's work has developed rapidly and I have been busy updating myself. Now that a year has passed, not only have I grown a lot, but the company has also grown a lot! But in next year's work, I will make further efforts to maximize my contribution and become an excellent person!

Summary of the work of front desk personnel in July

The three-month probation period has ended. In the position of administrative front desk in the comprehensive management department, I not only learned some work knowledge, but also learned how to be a man and how to do things. As I just graduated from college, my work experience is undoubtedly lacking. I am very grateful to the company for providing me with the opportunity to learn and grow. In the past three months, I have completed many work events in the position of administrative front desk, but the main work events are as follows:

First, the front desk administrative affairs work

1, transfer switchboard calls, send and receive faxes, letters and newspapers;

2. Receive visitors and notify relevant departments;

3, office supplies recipients registration, printers, fax machines, photocopiers and other office equipment inspection;

4. Print and copy documents, and manage various forms and documents;

5. Supervise the attendance and registration of employees;

6. Update the company address book regularly;

7. Order daily drinking water and flower care;

8. Fill the small conference room with food in time;

9. Keep the front desk work area and company hall clean and orderly;

10, complete the affairs assigned by the superior and cooperate or assist others to complete other affairs.

Second, the daily reimbursement and month-end checkout:

1, and make daily piecemeal reimbursement at ordinary times. Save it in the monthly classified backup in electronic format for future account amount inquiry.

2. Register the monthly expenses accurately and in detail, update and check the consumption amount with suppliers in time, ensure that the accounts at the end of the month are clear and timely and accurately reported to the financial department, reimburse and properly keep all the documents of the monthly expenses, and keep the invoices that need to be reimbursed in the form of retained copies for future inquiry or goods warranty.

Third, book air tickets and hotel work.

Search online for more favorable air tickets and book air tickets for employees on business trips. Reimbursement of airline tickets after employees come back from business trips. Hotel reservations are mainly for Mr. Wang and other important guests of foreign companies.

Fourth, fruit time and attendance work

1, a fruit time is held every two weeks. I am mainly responsible for purchasing, cleaning and cleaning after the fruit time.

2. Register attendance every day and summarize the attendance results once a week. Before the end of the month, it is necessary to summarize all attendance records and sort out the final attendance report, which will be signed by the finance department and the deputy general manager for confirmation.

Verb (abbreviation of verb) is engaged in personnel management.

1. Make an appointment for an interview, cooperate with personnel-related personnel, make a phone call to make an appointment for the interviewer, and receive the interviewer after the appointment. For example, let the interviewer do an interview in English or Chinese, and give the interviewer an interview and some follow-up work.

2. Handling of entry and exit procedures: all employees must go through relevant procedures whether entering or leaving; Such as issuing/collecting access cards, work labels, keys to work cabinets and stationery.

In the future, I will work harder to improve the service quality, have a good service attitude towards the company employees and foreign guests, and try my best to satisfy them. Doing things quickly and efficiently and trying not to make mistakes are all my goals. In addition, I will also strengthen etiquette knowledge and Mandarin learning to improve my overall quality. Although I have some small defects, I believe that with my own efforts, I can create a good facade image for the front desk of our company.

Monthly work summary of front desk staff 8

I. Personnel work

1, employee recruitment. Although our company is a high-tech enterprise, there are not many employees, only 100 people. Like many enterprises, the company made a recruitment plan at the beginning of the year and submitted it to the general manager and chairman for approval. The personnel administration department recruited employees according to the departmental staffing and related needs. In terms of recruitment channels, in addition to recruitment through the local talent network, we also cooperated with local employment agencies, and also introduced employees and posted job advertisements on the streets. This is basically the way to recruit employees. In the past year, there were two absences (August and early June, 1 1), and other periods basically met the needs of the company's production development.

2. Employee induction management. We improve the procedures and processes for employees to join the company, although there are many places that enterprises can't reach in terms of labor and personnel. However, there are still many areas that need to be improved. We have also made some improvements in this respect, such as the employee's entry commitment, the dormitory deposit system, and the written notice of employees' entry. And strengthen the management of employees' entry.

3. Staff attendance management. It is mainly to strictly implement the employee's daily vacation system, ensure the statistics of attendance data within the specified time every month, do a good job in the daily management of attendance, and provide accurate data for company management. Attendance management is also an important basis for the company to calculate employee compensation. The company's front desk staff changed too quickly, and four people were replaced one after another, which once caused confusion in attendance management. After key rectification, the passive situation was reversed, and the management of normal attendance, leave, overtime and business trip was well done, which basically ensured the effective management of attendance and ensured that the annual attendance statistics and accounting were error-free. Successfully completed attendance statistics.

4. attendance discipline supervision. Reduce employees' abnormal attendance (employees) and control the phenomenon of being late and leaving early. As long as the administrative department is abnormal, it will be sent to the relevant departments through oa, and will be reviewed in the middle and end of the month. The supervision of attendance discipline has been standardized. Declare and punish violations of discipline. Effectively strengthened supervision.

5. Employee labor relations and labor contract management. According to the requirements of the labor law and the actual situation of the company, the personnel administration department signs the labor contract in time, and all new employees sign the labor contract on the day they join the company. The signing rate of labor contract reaches 100%, and the complaint rate of labor contract performance is zero.

6. Do a good job in the exit interview of resigned employees, understand the reasons and mentality of employees leaving, and keep outstanding employees in time to pave the way for the maintenance and maintenance of corporate image and future cooperation between the two parties.

7. Employee insurance. Increase or decrease the number of employees leaving or joining, handle insurance procedures for employees, ensure the stability and interests of employees, declare and pay all kinds of insurance for employees on a monthly basis in time, and the administrative department will handle industrial injury insurance for all employees when they join, and group accident insurance for them one month later, which reduces the employment risk.

Second, the administrative work

Administration is another major task of the personnel administration department, which is mainly responsible for the company's canteen, dormitory, environmental sanitation, company vehicle management, etc. , which also deals with some external liaison matters, is the functional department of logistics services.

1. Do a good job in security. Strengthen the management of reception room; Convene 4 reception room safety meetings regularly every month; Strengthen night patrol, fix canteen windows to prevent outsiders from climbing in through the windows. A doorman was installed in the reception room, and a new patrol device was installed in the reception room. In addition to strengthening security work, our department also educates employees on safety precautions, improves the visitor registration system, improves the security guard registration system, turns on the alarm system at night, and makes good use of monitoring equipment.

2. Implement on-site inspection. Judging from the inspection, employees can actively cooperate. The main problem is to adhere to this system for a long time. There were no major safety accidents and accidents in the company throughout the year, which effectively guaranteed the normal order of the company.

2. Check the 6s management system. Starting from the second half of the year, we will conduct irregular inspections on the implementation of the management system by all departments of the company every week. From the daily inspection, it is found that the problems of sorting, cleaning and standards are relatively concentrated. The administrative department takes photos of the problems found in the inspection and forms written materials, which are sent to all departments through oa, and the overall appearance of the enterprise has improved.

3. Do a good job in network management. In addition to the normal maintenance of the network throughout the year, the external network is restricted and some computers are prohibited from using the external network. Updated the system for the company's computer, effectively ensuring the company's production and operation.

4. Do a good job of suggestion supervision. From the second half of the year, the personnel administration department is responsible for the implementation of opinions and suggestions, so that all instructions issued by the general manager are tracked and checked, and the results of suggestions are announced on the 25th of each month.

5. Responsible for the management of fixed assets. According to the list of fixed assets provided by the Finance Department, our department controls the entry, numbering, inventory, allocation and depreciation of fixed assets in this department, ensuring that the user, location and use of each asset are under control, and the accounting coincidence rate of fixed assets reaches 65,438+000%.

The content of personnel management is complicated. The above summary is a relatively perfect place for the personnel administration department, and it is also a place to be maintained in the new year. However, there are many shortcomings that need to be studied in the plan and emphasized in the 20 14 work plan. We will report in the new year's work plan.