1, more than one year working experience in online shop; Age: 23-40 Education: College degree or above, major in advertising, marketing, e-commerce, tourism and other related fields; Those with relevant work experience can relax the restrictions. Experience in computer operation, it is very important to be familiar with computer operation.
2. Familiar with the operation and promotion mode of online shop platforms such as Taobao; And can make relevant plans, and can independently complete the product management process of Taobao platform; Strong data analysis ability; Improve the click-through rate and page views of the store and achieve the sales target of the store.
3. Familiar with the operation of e-commerce platform, especially Taobao, and the use of its various marketing tools.
5. Be able to plan the marketing activities of Taobao Mall from time to time and plan the advertisements of corresponding activities according to the online market of Taobao.
6. First-class execution, good learning ability, communication ability and understanding ability.
7. Have a good sense of teamwork, patience, sincerity, strong sense of responsibility and proactive work attitude.
8. Experience in sales of tourism electronic products is preferred.
9. Have certain team management experience, which can fully mobilize the enthusiasm and creativity of employees and improve efficiency.
10, cheerful, responsible, honest and patient, able to provide quality services to customers with a pleasant attitude.
Chapter 2: The job responsibilities of Tmall manager.
1, responsible for the operation and management of the mall, planning the website marketing activity plan, and promoting its implementation to achieve the marketing objectives;
2. Responsible for the daily promotion projects of online stores such as Taobao, Wangpu, Store and Title Keyword Strategy, Window Recommendation, Forum Community, Search Engine Marketing, Taobao Training, taobao guest, etc. And cooperate with the store's own marketing promotion.
3. Cooperate with Taobao as the operator to plan and promote online activities, supervise the implementation, be responsible for the data statistics in the later stage of the activities and provide the effect analysis report;
4. Detect the operation of the same industry and the latest market trends, and explore new business opportunities or commodities;
5. Be responsible for loading and unloading goods, and assist operators to establish online customer service system;
6. Marketing management of online stores, including the study of online store traffic, orders and other effect data;
7. Analyze daily operations and statistical data, discover hidden internal problems, and propose targeted solutions;
8, according to the customer, market, problems in the process of purchasing, timely adjustment;
9, weekly summary operation report data, report to the leadership;
Article 3: Job responsibilities of Tmall store manager
1. Communicate with customers through Ali Want Want, be proficient in Ali Want Want, answer all kinds of questions raised by customers, be good at grasping customers' mentality, actively seek sales opportunities and facilitate transactions;
2. Track delivery information and communicate with customers in time to avoid customer dissatisfaction;
3. Pay regular customer visits, maintain the relationship with old customers, promote secondary sales, and do a good job in customer demand analysis, information collection and feedback summary;
4. Daily forum posting, Weibo reposting, Q group forwarding and other information promotion work;
5. Consult the progress of goods, answer customer questions, handle customer complaints and returns. Need telephone communication, sweet voice and patience are preferred;
6. Have certain online sales ability, conduct marketing for the company's existing customers, let customers accept a wider range of online products, and achieve the best online marketing effect;
7. Continue to receive the company's business and skills upgrading training;
Article 4: Job responsibilities of Tmall store manager
1, responsible for the store promotion of Tmall Mall, improving the click-through rate and page views of the store and achieving the store sales target;
2. Sell goods through Tmall Mall, and timely and accurately handle subsequent orders;
3. Be responsible for the daily maintenance and product update of Taobao store, and be able to operate the store display independently to enhance the attraction of the store and product sales;
4. Daily, weekly and monthly monitoring data: marketing data, transaction data, commodity management and customer management;
5. Cooperate with the project team to complete the planning and construction of the third-party channel platform for project customers, the decoration of online stores, the feedback on the implementation of the promotion plan, the lifting of the baby's ban and the price adjustment of products.
Chapter 5: The responsibilities of Tmall store manager.
1, scientifically manage the virtual inventory of online store products and the company's physical inventory.
2. Check the accuracy of product descriptions and parameters in online stores.
3. Optimization suggestions and schemes for the product design page and the overall design page of the online store.
4. Shelf management of goods in online stores.
5. Formulation and implementation of online store product promotion plan.
6. Keep communication with the docking person of platform category.
7. Formulation and implementation of online shop promotion plan. Promotion and registration of Taobao.
8. Responsible for the management, training and evaluation of customer service.
9. Collect customers' feedback information about stores, products and services, and make weekly and monthly summaries.
10. Summarize and analyze the operation of the store last month and make the optimization plan for next month.