2. Ensure that the labor law/employee manual/financial manual is implemented.
3. Responsible for recruiting and retaining employees and supervisors.
4. Be responsible for controlling the controllable items in the income statement within the budget.
5. Be responsible for the development plan of all management teams in the mall.
6. Complete the shift schedule of the restaurant management team.
7. Preside over the meeting of directors.
8. Ensure the correct implementation of employee welfare plan.
9. Implement LSM activities and cooperate with regional and national promotion activities to implement them in the store.
10. Review all monthly restaurant reports, including profit and loss statements at the beginning and middle of the month, and submit them to franchisees or regional managers.
1 1. Check the monthly income statement with the company or accountant.
12. Employees will be suspended or dismissed according to their actual conditions.
13. Hire, train and evaluate maintenance personnel.
14. Check whether the bank has received all the correct deposits at the right time.
15. Ensure that the restaurant follows the safety operation procedures.
16. Ensure that all complaints can be handled in a timely and comprehensive manner.
Train restaurant managers.
18. Conduct opinion surveys and temporary symposiums, including monthly staff meetings and daily meetings.
19. Complete the performance evaluation of the management team.
20. Plan, approve and arrange time to complete employee performance appraisal and salary appraisal.
2 1. Responsible for the launch of new products and the implementation of new procedures in the store.
22. Determine the management team that can be promoted and assist in recruiting the management team.
23. Inventory fixed assets at the end of the month.
24. Make long-term goals and action plans for QSC, turnover and personnel development of restaurants.
25. Set the business circle, main competitors and main crowd gathering points of the restaurant to increase the opportunity to increase turnover.
Responsibilities of Furniture Store Manager Part II
1. Make and decompose the store's month-end sales plan and lead the team to complete the sales task.
2. Preside over the regular meeting of the store and convey relevant policies and information;
Third, supervise and manage the maintenance of the exhibition hall image from the aspects of product display, jewelry placement, store hygiene, personnel image and pOp layout;
Fourth, make a training plan to train and coach the shopping guides;
Five, supervise the daily work discipline of shopping guides, and deal with those who violate the relevant norms;
6. Summarize the sales situation of our store and analyze the overall product sales trend;
Seven, master the local market competition environment and consumption habits, timely reflect the problem;
Eight, timely feedback related information, put forward constructive suggestions to help achieve sales targets;
9. Provide accurate commodity inventory data in time every month;
Ten, the newly listed products, unsalable products, promotional products and model products for reasonable adjustment and configuration or corresponding treatment;
XI。 Maintain daily communication, coordination and contact with after-sales service personnel and merchandisers to understand the manufacturers;
Twelve, do a good job of fire prevention and theft prevention in specialty stores, and deal with special situations encountered at the sales site;
13. Handle customer's on-site or telephone complaints, and timely notify relevant departments of complaints that need coordination from other departments;
Fourteen, shopping guide performance evaluation and assessment.
Job responsibilities of the store manager Part III
The store manager is the leader of every single store in the mall and the core of every store. Excellent store managers can play the role of the link of enterprise information dissemination, and are the executors and concrete operators of commercial building sales policies and brand sales systems. An excellent store manager is also the spokesperson of enterprise products. An excellent store manager, just like an excellent director, can motivate employees to give full play to their roles and better build their own careers.
At the same time, an excellent manager can stand in the position of the operator, comprehensively and scientifically analyze the operation of the store, comprehensively implement the business policy of the commercial building, implement the strategy of brand and counter, and promote the improvement of performance. Therefore, in order to give full play to the functions of the store manager, the following management norms are formulated:
A, the manager's job responsibilities:
The job responsibility of the store manager is the basic criterion for every store manager to carry out store affairs. Defining the manager's job responsibilities is conducive to the manager's management of the daily work of the store. Rational use of the responsibilities entrusted to the store manager by the company. And grasp the key points of all aspects of the daily operation of the store to create good performance.
1, understand the brand's management policy and implement the sales strategy according to the brand's characteristics and style.
2. Abide by the company's rules and regulations, carry out the instructions of superiors, and complete the tasks assigned by the company.
3. Responsible for managing the daily work of the counter, supervising and evaluating the work performance of the shopping guide, reflecting the employee dynamics in time and training the shopping guide.
4. Be responsible for the accuracy of inventory, account book making and commodity handover.
5. Be responsible for the merchandise and merchandise display in the store.
6. Assist the supervisor to handle and improve the operation of the counter.
7. Assist the supervisor to communicate and assist with the shopping mall.
8. Provide public relations promotion activities of brands around the shopping mall on a regular basis as needed.
9. Understand the sales situation of surrounding brands, register and provide daily in-store passenger flow information.
10, to stimulate the enthusiasm of shopping guides and adjust the shopping atmosphere in the store.
Second, the manager's daily work priorities
(a), personnel management content:
Personnel management is an important part of managers' daily work, because on this stage, not one person plays the leading role, but a complete story needs multiple characters to express. The store manager needs to organize these characters effectively. To ensure the quality of the performance. Doing a good job in store personnel management plays a vital role in improving work efficiency and sales performance. Mastering the methods of store personnel management is of great help to the manager's work and growth.
1, to realize the reasonable control of attendance and the proper arrangement of personnel. Including arranging reasonable shifts, vacations, shifts and using substitute teachers effectively.
2. Be considerate of employees with special difficulties.
3, can solve internal disputes and improve interpersonal relationships.
4. Be good at playing team spirit and avoid the phenomenon that affects performance.
(2) Daily management contents:
The storefront is a performance stage, the hardware facilities of the storefront are scenery and props, and the company's constantly changing products throughout the year constitute the material of the story. The store manager should organize these materials into attractive stories and tell them to every guest who patronizes. Whether the story is told well depends on the organization, planning, arrangement and courage of the manager.
Before business:
1, turn on the electrical appliances and lighting equipment.
2. Lead the clerk to clean the shop.
3. Check the goods, the store should check the petty cash.
4. Check the business report of the previous day and send it to the company.
In the commercial field:
1. Check the shopping guide gfd, arrange work clothes and wear work cards.
2. The store manager needs to know the daily sales.
3. Control the electrical appliances and speaker equipment in the store (specialty store).
4. Prepare wrapping paper and packing bag for use at any time.
5. Keep the environment of shops, warehouses and fitting rooms clean and tidy.
6. Change the window, model display and merchandise display in time.
7, pay attention to suspicious personnel, to prevent the loss of goods and accidents.
8. Actively assist customers to solve problems in the consumption process in time.
9. Collect market information and conduct sales analysis.
10, sort out the company's official documents and notices, and make good preparations before the promotion activities and finish the work after the end.
After work:
1. Check the accounts and fill in the business report of the day.
2. Check the operating expenses and keep them properly, and keep the petty cash. (Specialty Store)
3, check whether the electrical equipment is closed, put an end to fire hazards.
4. The store checks whether the doors and windows are closed and whether there are other people in the store.
Third, the manager's rights:
As a member of the management organization of the commercial building, the store manager has the following designated rights in terms of personnel and articles in the store in order to give full play to his functions.
(1) personnel
1. has the right to participate in the recruitment and primary selection of business personnel.
2. Have the right to advise counters and shopping malls to dismiss employees who do not meet the company's requirements or perform poorly.
3. Have the right to reward and punish employees.
4. Have the right to put forward opinions on the transfer, promotion, demotion and dismissal of counters and commercial buildings according to employees' work performance.
5. Have the right to inspect and evaluate the daily performance of employees.
(2) commodities.
1, have the right to put forward opinions and suggestions on the company's distribution.
2. Have the right to reject goods with quality problems.
3. Have the right to decide the distribution of goods in the store.
Four, the manager assessment criteria:
1. Be able to abide by the rules and regulations of the company, brands and counters, implement the indicators of the superior, and complete the tasks assigned by the company;
2. Be able to properly arrange the daily work of this counter, so that the inventory, accounting and commodity handover are accurate;
3. Be able to actively understand the sales situation of surrounding brands, analyze the reasons for the changes in sales situation through daily in-store passenger flow statistics, and make timely improvements;
4. Be able to arrange and organize various organizations (assessment, study, etc.). ) Conduct reasonable activities in our store to form a good culture around the company's overall corporate culture;
5, every month in the company's personnel, goods, health, safety and other inspections can be ranked in the top three;
6. Be able to coordinate good communication among brands, counters and shopping malls;
7. Strong sales management ability and the best sales performance in our store;
8. Have strong learning ability and constantly improve their professional level;
9. Be good at helping all employees in our store to improve their working conditions, and be able to comprehensively train and guide employees to work correctly;
10, strong sense of self-discipline, no violation of discipline in the month of selection, and can play an exemplary role among employees;
1 1, able to maintain good communication with shop assistants and have strong prestige among our employees;
12. Dress steadily, generously and appropriately;
13, polite and cultured;
14, fair and decisive.