The model essay on the annual work summary report of administrative clerks (1) passed away unconsciously. I have learned a lot and gained a lot since I joined the company in 20xx. When I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and the functions of various departments in the company in a short time, which made me make progress in my work and benefited a lot. In the past year, although there is no vigorous achievement, it has been tested and honed for a period of time. Now I would like to briefly report my work since I entered the company to all leaders and colleagues:
First, the daily work of the front desk
1, responsible for answering the front desk service hotline and telephone transfer, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel, without omission or delay;
2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
3. Be responsible for the sanitation and cleaning of the reception room and leadership office of the company, placing tables and chairs and keeping them clean and tidy;
4. Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; The collection and storage of newspapers and magazines and the collection and distribution of letters;
Second, the administrative work
The administrative work is tedious, from copying, scanning, faxing, ordering food, sending express mail, printing business cards, subscribing newspapers and magazines, keeping documents, contacting cleaning company to clean carpets, making a list of office supplies to be purchased, checking and forwarding emails, coordinating the environmental maintenance of office facilities, assisting the sales department in printing, sorting and binding bids, temporarily keeping and counting inventory items, and recording and sorting meeting minutes. As big as expense settlement, room reservation and air ticket booking, the completion of each task is a test of responsibility and working ability. How to simplify the complex, ensure foolproof and get the highest efficiency at the lowest cost is not only the requirement of modern enterprises for business personnel, but also applicable to administrative personnel.
Third, personnel management.
1. When I first arrived at the company, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible, make attendance statistics as truly as possible, make attendance statistics at the beginning of each month according to statistical data, and submit them to the finance department for payroll in time;
2. Personnel related information. In order to facilitate personnel work and standardize the situation of management personnel, the department has formulated relevant personnel forms according to the needs of work and under the guidance of superiors, and the format is unified with xx, including application registration form, employee resume form, vehicle approval form, leave application form, non-punching registration form, etc. , but also strengthen the communication and contact between departments.
3. Filing personnel files and updating the communication materials of brother companies and related units in time are very important for improving the business efficiency of the company, so it is necessary to update the address book in time and upload it to the group mailbox for the reference of company leaders and clerks. In addition, in the management of employee files, we should use cardboard and electronic versions for backup, strictly review all employee files, fill in all incomplete information and update the latest information in time. The employee file is a resource pool to know the basic information of employees in time, and it is also an important link to establish the talent pool of employees. It includes three parts: employee handwritten files, including on-the-job employee files, resigned employee files and candidate files. The establishment and effective management of archives is conducive to the company's timely understanding of on-the-job employees and personnel flow, and the establishment of the company's talent pool.
4. Do a good job in employee birthday statistics, remind leaders to prepare birthday gifts for everyone in time, and create a harmonious and warm environment for everyone, which is also a part of our company's corporate culture infrastructure;
5. Organize team activities every month. Organizing dinners in xx and xx, singing in xx, and celebrating employees' birthdays all achieved good results, which strengthened the communication between colleagues and enlivened the company atmosphere.
6. Assist department leaders in drafting administrative documents, holiday notices and warm notices. The new year means new opportunities and challenges for us.
Through a year of continuous learning and the help of colleagues and leaders, I have fully integrated into the office environment, and my personal work ability has also been significantly improved. Although there are still some shortcomings in my work, it should be said that I have paid a lot and gained a lot in the past year, and I feel that I have gradually grown up. Now I will summarize the work of the past year as follows:
First, adapt to the characteristics of office work with a down-to-earth working attitude.
Office is an important hub department in enterprise operation, which coordinates many tasks inside and outside the enterprise: communication and information release, which determines the complexity of office work. Every day, besides work, there are often unplanned things that need to be dealt with temporarily, and they are generally urgent, so I have to rest assured that I will get rid of the work at hand first, so these temporary things take up more working time, and often at the end of a busy day, I don't do what I originally planned to do. But the work at hand can't be delayed. I owe money today, and I have other work to deal with tomorrow. So I often make up lessons during my break and bring some writing homework home to write.
There are few people in the office, and the workload is heavy, especially there are many corporate meetings, which require the unity and cooperation of department employees. In the past year, when I met various activities and meetings, I actively cooperated with my colleagues in the department to do them well. I tried my best to do them everywhere, no matter how much I did, I only expected the activities to be completed successfully.
The past year was the year of enterprise benefit and service, and the office was a service department. I have done a good job in various services to ensure the normal development of the work. When other colleagues come to consult documents or electronic documents between departments, I will handle them in time; I will answer and solve related questions when the subordinate organizations come to consult or ask for help. Serve everyone with a sincere heart.
Second, be conscientious and do my job well. This year, I mainly completed the following work.
1, strict paperwork.
Official documents are circulated and filed in time. Circulation of documents: the reading office should strictly follow the requirements of enterprise rules and regulations and ISO standardization process, ensure the timeliness of writing and circulation of all kinds of documents, timely convey the spirit of superior documents to grass-roots institutions, and ensure the smooth implementation of government decrees. After reading the document, be responsible for filing, keeping and consulting the document.
2. There is no mistake in issuing official documents.
Do a good job of issuing documents for subsidiaries, be responsible for document typesetting: modification: attachment scanning: red text distribution: sending, email sending, and assist all departments in proofreading manuscripts. Enterprises send a large number of documents, sometimes sending multiple documents a day. I carefully examined the manuscripts one by one to ensure the quality of the documents. In the past year, a total of XX red-headed documents were issued. In addition, he is also responsible for drafting office documents and drafting notices of various activities and meetings.
Office clerk is a job with great responsibility. There are many demands from various departments: the work reports are submitted to the leadership office through my hands, and some need to be kept confidential, which requires me to be careful and patient in my work. Since the beginning of this year, all kinds of documents submitted by various departments and institutions to the leading office have been submitted in time, and all kinds of work assigned by the leading office have been completed in time, so as to be responsible for the leading office and relevant departments. Because of the particularity of this job, in order to better serve the leaders and ensure daily work, I basically get off work at 6 o'clock every day. Sometimes I have to work overtime when I meet a temporary task. I don't complain, and I finish my work seriously.
3. Actively participate in corporate cultural activities.
Since this year, I have actively participated in various activities carried out by companies and trade unions: I have contributed to the construction of corporate culture and cohesion projects.
Over the past year, I have made remarkable progress both ideologically and in my work, but there are still gaps and shortcomings: for example, I am not clear about the overall thinking of my work, and I am still in a state of simply dealing with one thing after another. I haven't drilled enough into my own work and thought much, so I should do it first; Lack of enthusiasm and initiative. After some things are explained by the leader, I don't actively invest too much energy, which is a bit lazy. They didn't start working until the leader urged them, which led to passivity in their work.
In the new year, we should have a new atmosphere and face new tasks and pressures. I should also take a new look: meet new challenges with a more proactive attitude, play a greater role in my work and make greater progress.
The longest time is time, because it is endless, and the shortest time is time, because all our plans are too late to be completed. We regard every dawn as a beginning and every dusk as a summary. Only by working hard can we create miracles.
Water is flowing in the east, leaves are falling, and time flies quietly and slowly, year after year. Suddenly, 20xx came with hope and longing, and could not refuse. 20xx, in this confused time, I am honored to make progress with my leading colleagues. With everyone's care and help, I have changed from a college student who never makes big mistakes and has no society to a manager who can do things sincerely and calmly deal with Chinese and foreign guests. For me, this is a great progress.
Since I entered the company, the biggest feeling in my heart is that it is not difficult to be a qualified executive, but it is not so simple to be an excellent executive. In my opinion, as a manager, in order to complete the task well, in addition to having the relevant work quality, you must also correct your work attitude and put yourself in a correct position.
I. Ideological and moral construction
Before joining the company, I was a reporter of a newspaper and worked in many media. When I first arrived at the company, several company leaders told me that the nature of my work now is different from before, and I have to calm down before I can make progress. I don't think so. I don't think it is that serious. When I first started working, I was lost from an uncrowned king to an administrator who worked silently. At that time, I didn't think of adjusting my emotions, but let this lost emotion affect me until I made a mistake.
I remember that just a few days after I arrived at the company, the company leaders asked me to learn from Class Four, a senior president, to explain the company's development. Because of work attitude, I didn't pay enough attention to the tasks assigned by the leaders and didn't get ready, which led to the temporary replacement of the company leaders. Although it has little impact on the company's work, it has also taught me a profound lesson: if you can't do even small things well, what can you do well? It was from then on that I adjusted my state, changed my concept and stopped despising administrative work. When opinions and suggestions come, now I am no longer eager to refuse, but demand myself with higher standards and try to warn myself: think carefully about what to do from another angle.
Second, improve quality and ability.
At work, I am committed to studying hard. I think every leader and old employee of the company is my teacher. I can learn, there are many things to learn. Take our department as an example. Director Sun's way and method of dealing with interpersonal relationships in various departments of the company, Assistant Zhao's earnest and meticulous attitude towards office affairs, and the qualities I still want to learn as a new employee like me-a serious, positive and continuous learning attitude ... There must be a teacher for the three of us, and I will uphold this attitude and constantly improve myself.
In my study, I listened carefully to my own experience, carefully recorded it, and thought carefully in my spare time after the activity, and made some attempts at work purposefully. In my spare time, I will read magazines and newspapers subscribed by the company for employees, inquire about relevant business information online, learn relevant laws and regulations such as labor law and social law, enrich my knowledge and improve my business ability.
Three. Work outline for 20xx years
Looking back on my work in the past six months, although I didn't do everything best, I made efforts.
(1) Company Window-Website Management
On the third day in the company, the director took me to Tiandu Network Co., Ltd., the production partner of the company website, for training. After simple study and training, I began to take over the backstage management of the company website. Every month, I will remind the subsidiaries to report the monthly statement on time. After finishing, I report the information layer by layer, and upload it to the company's website after approval by the leaders to show the latest developments of the company. At the same time, according to the company's regulations, collect, sort out and upload the group company's activity newsletter, award-winning information and recruitment information to the website.
(2) The facade of the company-video production
Shortly after I joined the company, I received a new task-making a promotional video of the company and a welcome picture of the senior president of Yunnan University visiting the company. Subsequently, as long as the company organizes activities, I will collect relevant videos and video materials for me to sort out, synthesize various videos, and distribute them to the TV screen of the lobby on the first floor with the consent of the leaders, thus enriching the video content of the lobby on the first floor.
(3) Company environment-corridor layout setting
In June 165438+ 10, the administration department adjusted its work, and I received a new task-collecting corridor design data and renderings. After receiving the task, actively contact the designer, feedback the design information to the company leaders in time, and adjust the layout plan in time according to the opinions of the company layout, leaders and designers, including some Chinese and foreign. After the leaders give instructions, complete the corridor design as required.
(4) Company documents-filing
Archives work is an important part of office work. Help to complete the handover and sorting of documents when collecting relevant information about the predecessor of the company;
(5) Internal affairs of the company
In the past six months, in addition to completing the work arranged by the leaders, (1) is also responsible for some daily office work, such as the purchase and distribution of telephone cards, newspapers and magazines; When other colleagues in the department have something to do or can't finish the work, I will take over temporarily to ensure the orderly work in the office. Such as: document management (sending and receiving documents management), oil card recharge, telephone recharge, canteen management, flower purchase, office supplies management and other affairs.
Third, the new journey
There is a saying: as long as the kung fu is deep, the iron pestle is ground into a needle. Yes, I am a very careless person and lack administrative experience. I will inevitably be careless and inappropriate in my work. I am honored that every time I make a mistake, department leaders and colleagues will remind me to help me finish my work better. It is because of these small mistakes and the help of my colleagues that I have strengthened my determination and motivation to do a good job in administrative work. In the following work, I will continue to' recharge', improve myself, study more, think more, try more, constantly correct my shortcomings and deficiencies, and strive to do better and become an excellent administrative staff. Please believe me, although it is slow, I have been moving forward!
The annual work summary report of administrative clerks (Article 4) is another year-end summary. It has been x months since I came to xx. Looking back on this year's work, I have both the joy of fruitful results and the melancholy of encountering difficulties and setbacks. I feel that time flies for a year.
I. Work
As a warehouse clerk, my job is to track warehouse logs such as documentary, fare tracking, payment tracking, return processing, business gifts and sample management. I think my work is complicated and trivial, with many tasks.
Second, the work content
Delivery Documentary: regularly update the sales delivery report to keep abreast of the goods' entry and exit. Understand the production situation with the factory director every day, keep records, track the goods of the purchasing department in time, and deal with the business if the goods cannot be delivered in time. Track the goods in an orderly way throughout the whole process, and make the outbound records, varieties and specifications in advance when shipping, so as to achieve zero errors. But in the process of this documentary, many sad feelings are not understood, and the taste of not being understood is very bitter. I understand that this is also a process of growth, so when I feel that I am not understood, what I want is to learn to understand others.
Ticket tracking: To be honest, I suffered a lot from carelessness in this respect. At first, due to the wrong management methods, the money spent was not recorded on time, and even the money was counted wrong. There is no way. As soon as the money was checked, it didn't match, so I had to collect it myself. I find that there is a process of overcoming everything. I have a complete record of every sum of money I enter and leave after learning the lesson. I know how much public money I put in every day, write down every reimbursement and check every amount.
Payment tracking: recover personal payment on time, and make system records to avoid busy work and mistakes.
Return processing: define the customer's return attribute and quantity, and remind the warehouse to handle it in time.
Business gifts: With the development of the company, gifts are definitely indispensable. Compared with the past year, it is more handy and actively meets the needs of business gifts. Yuan Guobao's brochure needs to be customized again, hoping to unify the specifications of high-end goods every time. Every time I package high-end gifts, I find that many specifications are temporary and not fixed. Choose gifts that are not easy to get insects, such as snow chrysanthemum, which is easy to get insects and consumes a lot.
Sample management: This management is the deficiency in my work this year. At present, there is no perfect system for this problem. The warehouse is still not used to cooperating with this level, and always thinks it is unnecessary to leave some goods at the bottom. Every batch of goods needs me and the factory director to tell them to guarantee the bottom, otherwise it will be of no help. Personally, I still think that the bottom piece should be in the warehouse, and someone should be fully responsible for the management without going through the clerk.
Third, personal year-end evaluation
Compared with last year, I got more experience this year. In the warehouse, the introduction of medicinal materials is always inseparable from the word "dust". I overcame my fear of being dirty and tired. There is a large turnover of warehouse personnel this year, and sometimes productivity can't keep up. To tell you the truth, I have received orders for at least half a year this year, and I don't know how to overcome the busy work on both sides. Receive orders and help prepare factory goods. Most shipments are at noon, so my lunch break in the documentary is often very busy. However, no matter how busy you are, you will always prioritize, not as blind as last year. Before you leave work, you will first think about whether today's work has been completed, and then realize the gains and losses of today's work. Every time I look back, I often hear what General Manager Deng said to me last year: I haven't finished what I can do today! This year, I feel much better and more mature than last year, whether dealing with things or facing warehouse management problems. I began to set foot in the field of "management" this year, which made up for the regret in 2008. In 2008, I re-understood the word sense of responsibility, and I also worked hard in this area!
Four. Suggestions to other departments
Production Department: The factory director needs to spend more time on management, make monthly production tracking forms on schedule, and spend more time on the distribution of personnel and the quality of goods. There is also training new employees to understand the properties of goods, so that employees can understand the nature of goods and reduce the factory director's own workload.
Purchasing Department: Due to the continuous growth of the company's business, it is suggested that the purchasing department recruit one more person for training. The delivery is not timely and the customer urges the goods. In order to catch up with the production, the times of picking up goods from the consignment department are increasing day by day, and the freight is getting higher and higher, which leads to the increase of overtime work in the production department, insufficient preparation time and substandard quality, which leads to the increase of returns, repeated delivery and large freight funds.
Business department: communicating with customers can extend the delivery time and consider the production capacity of the production department. When your time permits, go back to the warehouse to see the quality and efficiency of goods production. Know more about the quality of your customers' goods.
20xx years, I have many expectations. I hope I can work in by going up one flight of stairs and spend more time on management! I hope that in the coming year, I can fully report the popular ideas, be strict with myself and strive to be independent, no matter in the work arrangement or the problems I deal with. There is hope that wages will rise!
In this year, I thank the leaders for giving me this platform and giving me the opportunity to improve and make progress together. Thank you for your warm help and careful care of my work during this year, and also thank the executive director for his guidance in my daily work. Many of her words have benefited me a lot! Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. I will learn more from my colleagues and communicate with you more. I believe tomorrow will be better!
With the beginning of the new year, the hopeful 20xx year is coming. Finally, I wish the company prosperous performance, prosperous business, rich financial resources and brilliant achievements in the industry in the new year! I wish all my colleagues good health and all the best! In 20xx, we will run hard together!
Model essay on the annual work summary report of administrative clerks (Chapter 5) Unconsciously, 20xx years passed quickly. Through this year's gradual familiarity with the company, the care and help of leaders and colleagues, and my own efforts, I have basically integrated into the atmosphere of the company, and at the same time have a preliminary understanding of organizational structure and operation mode:
My job is office clerk and financial accountant. The main job is to collect and sort out the daily documents in the office; Assist the director of the office to handle daily work; At the same time, supervise the financial work of the company. The work in this period is summarized as follows:
First, straighten out the work ideas and arrange the work order reasonably.
The office is a comprehensive management organization under the direct leadership of the manager. It is a connecting link between the preceding and the following, connecting the inside and outside, coordinating the left and right, and connecting the four sides, and it is the center to promote all work towards the established goals. The work of the office is complicated: drafting documents, supervising attendance, collecting and sorting out various management documents, sorting out and submitting various business materials, maintaining the daily office environment of the company, supervising the warehouse, supervising finance, and completing the assistance arranged by the manager. In the face of a lot of complicated and trivial daily work, we should have an overall grasp of the work of the day, distinguish between primary and secondary, make reasonable arrangements, strive to be comprehensive, accurate and moderate, and avoid omissions and mistakes.
Second, complete all the work conscientiously, and check and count all kinds of data to avoid omissions and errors.
Business personnel are mainly responsible for drafting various specifications, sorting out the company's sales data, various accounting data of the company, and performance appraisal data of employees. The accuracy and importance of all data will have a certain impact on the company's work. Therefore, we must take all the work seriously. To Dochado, avoid omissions and mistakes.
Third, clarify responsibilities, strengthen coordination and ensure communication.
Business personnel intersect with various departments of the company and are the hub of the company. Therefore, the responsibilities must be clearly defined in the work, so as to avoid multi-head management and affect the normal work of other departments. Business personnel should strengthen communication with other departments, cooperate closely and support each other to ensure that the overall work does not go wrong. Supervise and coordinate the work arranged by the company manager and the market management department. Convey leadership instructions, feedback all kinds of information, and achieve quick and effective results. Make sure the orders are placed smoothly.
Fourth, strengthen self-study and improve professional level.
Due to the variety of office work, my working hours in the company are very short. Familiarity with all kinds of work and data is still lacking. Therefore, I always dare not take it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. After continuous study and accumulation, I have the working experience of business personnel, and I can handle all kinds of problems in my daily work with ease. I have greatly improved my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability, and ensured the normal operation of all the work in this position. I can treat all tasks with a correct attitude, love my job, actively improve my professional quality, strive for initiative, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
In this year's work, there are many gains, but also from the emergence of various problems found their own shortcomings. In my future work, I will correct my past mistakes and learn from them with a down-to-earth working attitude. Work hard and be strict with yourself.
Five, next year's work plan is mainly aimed at the following aspects:
1, do a good job in leadership service: complete the work arranged by the company's leaders in time. Be a leader's helper and assistant.
2. Do a good job of summarizing all kinds of data: strengthen communication with all kinds of business personnel, and quickly summarize all kinds of data systematically to ensure that all kinds of data are delivered in place in time and accurately.
3. Do a good job in paperwork: finish all kinds of manuscripts assigned by company leaders in time, learn to write all kinds of written materials, and improve your writing skills.
4. Maintain all kinds of office supplies and equipment in the office.
The above is my work summary and work plan, and I hope the leaders can give me valuable advice.