Summary and planning mode of personal work at the front desk of beauty hospital at the end of the year (1)
20 19 flashed by. During this year, our beauty salon received customers. The following is my work summary of 20 19:
First, the daily work content
1. Transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Reception and guidance of visitors, and cooperation with the personnel department to register the information of candidates;
3. Address book update. In view of the large internal personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance record: enter fingerprints for new employees to supplement attendance records;
5. Record daily duty, and clean the front desk and VIP room;
6. Turn on the led screen regularly every day to check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the offices of the general manager and chairman;
8. Receive daily newspapers and mails, and forward the letters to relevant personnel in time;
9. Distribution of company documents, timely distribution of documents to various departments, and rapid communication of company policies and measures;
10. For meeting work, inform the staff to arrive at the meeting place on time before the meeting to prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1. Register the temperature every day, turn on the air conditioner as required and make records;
12. Check the front desk lamp, VIP room and warehouse locks after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice.
1. On the premise of doing things according to regulations, we should also pay attention to ways and means, take a firm attitude, speak tactfully, and strive to improve service quality.
2. Be considerate and careful when doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
3. Work progress and problems encountered in the process of work should be fed back to superiors because they cannot be handled in time.
4. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So in the days to come, I will definitely work harder and contribute to the construction of our beauty salon!
Model essay on personal work summary and plan at the front desk of beauty hospital at the end of the year (2)
20 19 a long and passionate year has come to an end. With the enthusiasm and surge of work, we have experienced a year of baptism and let us grow up gradually. 20 19, we gained a lot, and we all tasted sadness, laughter and crying. Maturity is accumulated little by little. Success and failure are constantly stimulating us, and how many experiences have become real textbooks. Looking ahead, although we can't predict and imagine, we should sum up everything in the past.
I. Main Work Situation
Looking back at 20 19, under the guidance and care of the superior leaders, through the cooperation and support of my sisters and the joint efforts of all our teams, I changed from an ordinary receptionist to an excellent receptionist in our hospital. When I accepted this honor, I felt a great responsibility. A person's growth is accumulated bit by bit. Success and failure constantly stimulate us and let us reach the peak.
1. Front desk reception
The receptionist is the first person to show the image of the company. Since joining the company, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant consulting room. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. In the past year or so, I have probably received a user once.
2. Telephone answering and transferring, fax copying and letter distribution
Seriously answer any incoming calls, be able to treat harassing calls wisely and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time;
3. Temporary incident handling
When there is not enough water in the drinking bucket, the drinking water company will be called to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. In short, when encountering problems, we will find ways to solve them in time;
Second, the direction of future efforts
Looking forward to the future, we still have a long way to go, and we will definitely work harder to jointly create more brilliant achievements for our enterprises. Adhering to the beautiful vision of "making women in the world more beautiful", we will bring better service to our customers.
1. Strive to improve the service quality, do things quickly and efficiently, try not to make mistakes, have a good service attitude, accumulate experience when receiving guests, and leave a good impression on them. No matter how to improve your language ability when you answer the phone, learn more relevant professional knowledge and read more books. Skillfully answer guests' questions and try to satisfy customers;
2. Strengthen the study of etiquette knowledge, such as studying etiquette knowledge and public relations in spare time. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, etc. , and the skills of answering customers;
3. Strengthen communication with various departments. Knowing the development of beauty salons and the work contents of various departments, with these knowledge reserves, on the one hand, we can answer customers' questions in time and transfer calls accurately, on the other hand, it also reflects the work efficiency of beauty salons. Each link is a part of the beauty salon, representing the overall impression of this enterprise;
4. Pay attention to the environmental sanitation around the front desk, observe it at any time, and keep it clean and generous at all times, which will bring comfortable working environment to employees and leave a good impression on visiting guests.
The development of enterprises can not be separated from the contribution of each of us. In the new year, I will continue to do well, actively improve my poor work, maintain a high attitude towards life and work, and work hard for the continuous development and personal improvement of a beauty salon!
Model essay on year-end personal work summary and plan at the front desk (3)
I have learned a lot and gained a lot since I joined the company in 20 19/month. When I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and the functions of various departments in the company in a short time, which made me make progress in my work and benefited a lot. In the past year, although there is no vigorous achievement, it has been tested and honed for a period of time. Now I would like to briefly report my work since I entered the company to all leaders and colleagues:
First, the daily work of the front desk
1, responsible for answering the front desk service hotline and telephone transfer, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel, without omission or delay;
2. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;
3. Be responsible for the sanitation and cleaning of the reception room and leadership office of the company, placing tables and chairs and keeping them clean and tidy;
4. Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; The collection and storage of newspapers and magazines and the collection and distribution of letters;
Second, the administrative work
The work is tedious, from copying, scanning, faxing, ordering food, sending express mail, printing business cards, subscribing newspapers and magazines, keeping documents, contacting cleaning company to clean carpets, making a list of office supplies to be purchased, checking and forwarding emails, coordinating the environmental maintenance of office facilities, assisting the sales department in printing, sorting, binding bids, temporarily keeping and counting inventory items, recording and sorting meeting minutes, and settling expenses. The completion of every job is a test of responsibility and working ability. How to simplify the complex, ensure foolproof, and how to get the highest efficiency at the lowest cost is not only a requirement for business personnel in modern enterprises, but also applicable to administrative personnel.
Third, personnel management.
1. When I first arrived at the company, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible, make attendance statistics as true as possible, make attendance statistics at the beginning of each month according to statistical data, and submit them to the finance department for payroll in time.
2. Personnel related information. In order to facilitate personnel work and standardize the situation of managers, the department has formulated relevant personnel forms according to the needs of the work and under the guidance of superiors, and unified the format with some aspects, including application registration form, employee resume form, vehicle approval form, leave application form, non-punching registration form and so on. , but also strengthen the communication and contact between departments.
3. Filing personnel files and updating the communication materials of brother companies and related units in time are very important for improving the business efficiency of the company, so it is necessary to update the address book in time and upload it to the group mailbox for the reference of company leaders and clerks. In addition, in the management of employee files, we should use cardboard and electronic versions for backup, strictly review all employee files, fill in all incomplete information and update the latest information in time. The employee file is a resource pool to know the basic information of employees in time, and it is also an important link to establish the talent pool of employees. It includes three parts: employee handwritten files, including on-the-job employee files, resigned employee files and applied employee files. The establishment and effective management of archives is conducive to the company's timely understanding of on-the-job personnel and personnel flow, and the establishment of the company's talent pool.
4. Do a good job in employee birthday statistics, remind leaders to prepare birthday gifts for everyone in time, and create a harmonious and warm environment for everyone, which is also a part of our company's corporate culture infrastructure.
5. Organize team activities every month. In Haidilao, Zuiqinfang and Grassland Pastoral, we organized dinners, sang and laughed, and celebrated employees' birthdays, all of which achieved good results, strengthened communication among colleagues and enlivened the company atmosphere.
6. Assist department leaders in drafting administrative documents, holiday notices and warm notices. The new year means new opportunities and challenges for us.
Model essay on year-end personal work summary and plan at the front desk (4)
My name is XXX, and I joined the credit union on 20 19 1 month. I feel very honored to work in a credit union. In this more than a year, I started from a layman, constantly learning the business knowledge and various system requirements of credit cooperatives, starting from the warehousing guide, starting from the simplest cleaning and binding statements, and now the front desk teller of pillow credit cooperatives. The most important training during this period was the service etiquette and skills I went to a company in 20 19 1 month, which educated me to a great extent. The situation in the past year is summarized as follows:
I. Performing duties
Under the careful training and teaching of the leaders of the Party organizations and associations in the district association, under the direct guidance of the department leaders, and with the care and help of my colleagues, I have made great progress and gained a lot in my thoughts, study and work through my continuous efforts. My work performance is summarized as follows:
Ideologically, he took an active part in political study, understood and mastered the important expositions of Deng Xiaoping Theory, Theory of Three Represents and Scientific Outlook on Development, supported the correct leadership of the CPC Central Committee headed by XXX, adhered to the Four Cardinal Principles, supported the party's principles and policies, observed social discipline and rules, demanded political progress, had a high political consciousness, and actively approached the party organizations.
In the work, I can be loyal to my duties, be strict with myself, work diligently, strictly implement the national financial and economic policies, abide by the rules and regulations of the provincial association and Linfen office, actively respond to the relevant calls of the superior association, and actively carry out all the work within the scope of authorization. I think of ideas and methods in many details of the work flow, simplify the process, improve efficiency and better complete the work requirements under the premise of complying with relevant rules and regulations.
In learning, I have never given up learning theoretical knowledge and business knowledge since I joined the work. I taught myself in my spare time as soon as I started working. I am not satisfied with the present situation, because I study hard and get good grades. Not only mastered and improved financial knowledge, but also possessed a certain theoretical level. While studying theory, we should study business more deeply, integrate the learned financial knowledge into our work, and constantly improve our business level.
Second, the achievements made last year.
Last year, I took the qualification examination for banking practitioners, got good results, and obtained the certificate of public basic courses.
Third, the main problems
First, study is not enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I sometimes lack the sense of urgency and consciousness to study.
Second, when you are tired from work, you will relax your mind. This is a sign that your political quality is not high, and that your world outlook, outlook on life and values cannot be well solved.
Third, the level of business skills is not skilled enough and needs to be strengthened.
In view of the above problems, my future efforts are as follows.
First, strengthen theoretical study and further improve their own quality. Familiarity with the front desk financial business cannot replace the pursuit of improving personal literacy at a higher level. We must learn market economy theory, national laws and regulations, financial business knowledge and related policies to enhance our ability to analyze and solve problems.
The second is to strengthen the overall concept, strive to overcome their occasional negative emotions, improve the quality and efficiency of work, and actively cooperate with leaders and colleagues to do a better job.
Third, in addition to strengthening their theoretical quality and professional level, as a front-line employee in a savings position, they should constantly strengthen their business skills, make themselves handy in their work, and better provide convenient, fast and accurate services to customers.
Fourth, the future vision.
The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post-holding ability, train myself into a comprehensive credit cooperative employee and plan my career better. To this end, I have signed up for the personal finance examination for bank employees in the first half of 20 19, and will take time out to study this course. Of course, I still have some shortcomings in handling and operating some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, give full play to my strengths and make up for my shortcomings.
In my future work, I will strive to cultivate myself into a professional, high-quality, adaptable, independent, energetic and ideal compound talent. "The value of life lies in dedication." On the way forward in the future, I will continue to dedicate my blood, wisdom and youth to my beloved credit union with my passion and enthusiasm for Du Yao.