For me personally, this year is of far-reaching significance! Over the past year, under the correct leadership of the brigade leader and the company, and with the cooperation of other comrades, we have adhered to high standards and set strict demands on ourselves, conscientiously completed our own work, successfully completed various tasks assigned by the leaders, greatly improved our personal work ability and achieved certain work results. First of all, I want to take my watch to all the members of my car group and thank the leaders for giving us the honor. At the same time, thank the leaders for their affirmation of our work. Looking back, I have mainly done the following work: on the basis of doing my job well, I have adhered to high standards and strict requirements, and made great progress in mastering the knowledge of financial escort. As a conductor, always keep in mind the heavy responsibility he shoulders and unite and organize the daily work and life of crew members. In the process of carrying out the task, the drivers of our car group keep a high degree of concentration and operate in strict accordance with the operating rules, banknote transport regulations and road traffic rules, so as to be foolproof. Do a good job in vehicle maintenance, so as to achieve "diligent inspection, diligent maintenance and diligent maintenance", handle problems in time when found, and ensure the safe operation of vehicles. In addition to carrying out escort tasks, it is also necessary to ensure that escort vehicles are on call and truly become a qualified armored vehicle driver. In my usual work, I can seriously study political theory and traffic law knowledge, so that my thoughts can keep pace with the times. Secondly, after work, I gradually developed the habit of reading and watching TV, and learned the advanced deeds of the heroes of the escort forces. On the other hand, seriously study business skills, constantly improve business level, improve labor efficiency, reduce the occurrence of errors and accidents, enhance self-control ability, plug loopholes, and prevent problems before they happen. And won the honor of advanced driver at 10. No matter the other members of the same car group are salesmen or escorts, I ask them to unite as one, and the second is to establish a strong sense of professionalism. Only by recognizing the profession of escort from the deep heart can we start from small things in our daily work and life and constantly explore new working ideas and methods; The third is to know the basic situation of bank staff in time. Only by calling the other person's name, position, etc. Fluent in a very short time can quickly close the distance between them. I summed up two small methods. First, pay attention to the address of the bank staff to each other. Second, carefully read the contents of the handover register and the public notice board hung by the bank. Fourth, take the initiative to help banks do something within their power. Let customers feel that you regard bank outlets as your workplace; Fifth, in case of special circumstances in the service, the bank staff should be informed in advance. As the saying goes, "I can't see my fingers", there are many factors that affect the service delay. If you explain the reasons in advance, customers will feel that you attach great importance to them and care about them, and they will understand; Sixth, don't refuse the customer's request in person. If you encounter problems that cannot be solved within the customer's own ability, you should report them to your superiors in time. No matter whether the effect is good or not, we should feedback the information to the customer at the first time. Don't let your customers point fingers at you and think you are embarrassing them. Seventh, give appropriate emotional input. For example, send them short messages such as blessings on holidays, warmly invite them to participate, and call them "brothers and sisters" in daily communication to create a relaxed and harmonious working environment. The trust of company leaders and the support of comrades have won me the honor as long as a car. I care about the life of the car crew, try my best to coordinate all aspects and work in combination with reality. The following is my work experience and understanding in the past year: 1. Work in strict accordance with company regulations and 100% system requirements to ensure the safe and effective completion of escort tasks. 2. Automobile assembly meeting. Held once a week, after work on Sunday, mainly to comment on the work of the week. 3. Establish a regular learning system. The crew of this car group will learn business theory twice a month. Through theoretical study, let them realize their own shortcomings, improve their paralyzed thoughts after a long time, and fully mobilize the enthusiasm of the crew. 4, timely, safe and punctual to complete the assigned tasks, to ensure the smooth development of normal work. 5. Load, unload and wipe the gun of the escort every month to ensure the normal use of the gun by the escort. 6. Democratic selection of outstanding individuals of crew members every quarter, and oral recognition of comrades who performed well in the crew members who reported to the brigade. 7. Heart-to-heart system Talk with the players regularly, keep abreast of the players' ideological trends, do a good job in ideological education in a targeted manner, and mobilize the enthusiasm of each player. Be considerate in life and help the team members solve their worries to the greatest extent. Accept the opinions and suggestions of crew members with an open mind, and strive to create a good working atmosphere of unity and enterprising. 8. Major situation reporting system. When performing escort and security tasks, it is necessary to strengthen the situation report. Traffic accidents, traffic jams, vehicle breakdowns during escort, all kinds of situations when arriving at the destination, suspicious people and things around, and all kinds of situations when performing escort tasks should be reported to superiors in time and obeyed.