Annual work summary (1), manager of jewelry store, since joining xx jewelry in 20** years 1 year. In this year's work, I constantly challenged myself, worked diligently, strictly abided by the rules and regulations of shopping malls, honed my working ability in practice, and greatly improved my business level. I know that my progress in work was distributed with the help of everyone, and it was also highly recognized by the leaders of the mall. I was appointed as the head of the cabinet in April, 2065438+August *, which is the greatest affirmation of my work.

Looking back on the stormy course experienced in the past year, I made the following work summary:

First, moral cultivation and professional ethics.

Through the continuous study of newspapers, books and magazines, I love my job, have a strong sense of responsibility and dedication, have a correct working attitude, be serious and responsible, strengthen the study of professional knowledge and constantly recharge myself. This is a source of confidence in selling jewelry.

Second, the quality of work, achievements, benefits and contributions

Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.

Third, the experience in the work

Sales is an art. As a jewelry salesman, we should pay attention to language skills so that customers can buy satisfactory jewelry from time to time.

1. Greet customers 3 meters carefully. 1 meter asks. Smile service is the key to create a relaxed and happy shopping environment.

2. fully display jewelry. Because most customers lack jewelry knowledge, it is very important to display jewelry. The more customers know about jewelry, the stronger their satisfaction after buying it. As the saying goes; ? Satisfaction is the best advertisement for customers.

3. Promote transactions. Because the value of jewelry is relatively high, the customer is under great pressure before the final transaction, so the salesperson should take the method of distraction to reduce the pressure on the customer.

4. Be familiar with the wearing, maintenance, use, origin and quality of jewelry.

5. After-sales service, when the shop assistant's work is not finished after the customer buys, he should introduce the knowledge of wearing and maintenance in detail, and finally say some words of blessing to make the customer feel happy. Enhance the feelings with customers and look forward to the occurrence of secondary consumption.

6. Seize every sales opportunity, wait for the arrival of customers in the best mental state, pay attention to your appearance, wear clean and decent clothes, and insist on makeup every day.

Fourth, the shortcomings in the work and the direction of efforts

Summing up the work in the past year, although there is no small progress, there are still many improvements and shortcomings. For example, if you don't know enough about jewelry, you should strengthen your study, improve your sales skills and learn this knowledge. It is very important to learn from the successful experience of others. Sometimes bad sales can lead to negative thoughts, which is unacceptable. Negative thoughts are the enemy of sales. The summary of sales failure is not enough. Every sales failure has its reasons, such as whether the jewelry recommended by customers meets the needs of customers, and whether the attitude towards customers is blunt and leads to customer dissatisfaction. Is the jewelry fully displayed to customers? Wait, these all need to be considered. As a store manager, just like a squad leader who leads troops to fight, it is very important to rush to the front line to influence and infect members. As a store manager, we must first set an example and take the lead in setting an example. A store is a collective, and full unity can release the greatest energy. Learn from each other and make progress together.

Annual Work Summary of Jewelry Store Manager (2)

Time flies like water, time flies, a glorious year has passed in a blink of an eye, and a new year has ushered in the busy. In the past, there were pains and laughter, and sweat was more rewarding. Looking back on the course I have gone through in the past year, the leaders and sisters of the company gave me enough support and help, which made me fully feel the leadership? All rivers run into sea? Mind, feel the employees of the company? How can you see a rainbow without experiencing wind and rain? Heroism.

In the past year, with the care and help of leaders and colleagues, I successfully completed all the work and made further progress in all aspects. This year's work summary mainly includes the following items:

First, ideological and political performance, moral cultivation and professional ethics can conscientiously implement the party's basic line, principles and policies, and actively study political theory through newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.

Second, work attitude and hard work.

Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by work discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working time, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.

Three. Work quality, achievements, benefits and contributions

Finish the work with good quality and quantity, and the work efficiency is high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work performance has been greatly improved.

Fourth, experience in work.

Sales is an art. As a jewelry store manager, we should pay attention to language skills so that customers can always buy satisfactory jewelry. The following are several aspects that should be paid attention to when selling:

1, welcome customers with a good mental state.

When customers enter or prepare to enter the store, they should stand up politely and greet with a smile. They can also give some greetings, such as? Hello? ! ? Are you welcome? .

2. Receive customers in time.

When customers come to your counter, you should look at them with a smile and try to create a relaxed shopping environment for them.

3. fully display jewelry.

Because most customers lack jewelry knowledge, it is very important for salespeople to show jewelry.

4. Take the opportunity of customers' questions to introduce jewelry knowledge as much as possible.

The more customers know about jewelry, the more satisfied they will be after buying it. As the saying goes; ? Satisfied customers are the best advertisements? ,? The most influential advertisement is the people around you? . Therefore, timing is very important. Seize the opportunity in the whole sales process, use the questions raised by customers, and seize the opportunity to introduce jewelry knowledge as much as possible.

5. Promote transactions.

Because the value of jewelry is relatively high, the experience is a big expense for customers. Therefore, they often feel stressed and depressed before the final transaction, and even are temporarily placed. Look around again? May never come back. This requires salespeople to take distracting methods to reduce the pressure on customers, such as talking about jewelry fashion to colleagues or customers' peers, and taking out several grades of jewelry boxes for customers to choose from.

6. After-sales service.

When the customer decides to buy and pay, the clerk's work is not over. Fill in the after-sales service first, introduce the knowledge of wearing and maintenance in detail, and spread some new jewelry knowledge, such as? If you don't wear it, please put this jewelry alone and don't pile it up with other jewelry. ? Finally, it's better to use some words of blessing instead of the usual ones? Welcome to visit next time? , for example? May this diamond bring you a bright future. ,? May this ring bring you a happy life. Wait, what? Love? Words are always integrated into sales.

Verb (verb's abbreviation) Shortcomings in work and the direction of efforts Summarize the work in the past year. Although some progress and achievements have been made, there are still some shortcomings, and some work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study various policies, rules and regulations and professional knowledge, strive to make my ideological consciousness and work performance reach a new level in an all-round way, report hot ideas, and make greater contributions to the development of our store. Finally, I wish our store better and better!

Jewelry Store Manager's Annual Work Summary (3)

How to do a good job in jewelry marketing is the common wish of every jewelry salesman. If you want to do a good job in jewelry sales, you must first do your own brand taste, brand positioning should be accurate, do not misplace business, and do a good job in positioning. Then jewelry sales staff should be professional and high-quality, properly guide consumption and find reasons for customers to buy.

First, to do a good job in jewelry sales, we must first master the characteristics of jewelry.

Fall in love with your goods, fall in love with your goods, be familiar with her characteristics, conceptualize the details of jewelry, and have rich language. For example, the crown-shaped diamond ring can be said to be a classic crown-shaped inlay as soon as it is launched. Seven delicate claws tightly surround this crystal of hundreds of millions of years, which is even more noble and elegant. Adding a certain modifier can highlight the exquisiteness of jewelry. Describe beauty.

Second, we should extend the after-sales service, so that customers can see hope, buy things first and then send things, and get gifts in future festivals after buying this time. Extend after-sales service to spiritual enjoyment and let customers enjoy spiritual enjoyment.

Third, cultivating customers is the best marketing.

Let customers know professional knowledge, customers can know much more than others after buying it, and teach customers how to look at diamonds, so that customers can tell what brand of jewelry they bought, what content, what benefits, what grade, clarity, color, weight and what technology they came from when showing off. How to identify the authenticity of diamonds and so on. Let the customer talk is to make him feel that he knows more than others. Spreading a good word of mouth is better than doing any kind of advertising.

Annual Work Summary of Jewelry Store Manager (4)

Looking back on this year, it was a year of sowing hope and harvesting fruitful results. Under the correct guidance of superior leaders, with the concerted efforts of all departments in the company and with the joint efforts of all my colleagues in XXX, my resume has achieved considerable results.

As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.

The specific summary is as follows:

1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.

2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.

3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.

4. Lead by example and set an example for employees. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.

5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, so that employees can change from passive to active? Let me do it? Think positively? I want to do it? . In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work.

First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers;

Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.

6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude. Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will run our store with more exquisite and skilled business.

Facing the work next year, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:

1. Strengthen daily management, especially the management of basic work;

2. Increase the training of employees internally, and comprehensively improve the overall quality of employees;

3. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company.

4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, remove discordant notes, give full play to employees' greatest work enthusiasm, and gradually become an excellent team.