At the end of August last year, Ms. Li checked a sofa back to Jinan from Changfeng County, Anhui Province through Shentong Express. She thought she would arrive in a week, but half a year passed and the sofa hasn't arrived yet, which made her very anxious. She contacted her sister-in-law many times before she knew that the original shipper had quit, and her sofa was nowhere to be found.

The express bill when Ms. Li mailed the sofa.

There is no sign of the sofa being inspected.

Ms. Li, a citizen of Jinan, rented a house in Changfeng County, Hefei City, Anhui Province for several years because of her working relationship. In 20 14, her son and daughter-in-law gave birth to a baby granddaughter, so she left everything in Anhui and went back to Jinan to help them take care of their children. Besides clothes and bedding, the sofa is the most valuable thing in the rented house.

On August 26th, 20 14, Ms. Li mailed her clothes and bedding through Anmen Logistics and her sofa through Shentong Express. "Boss Liu of Shentong Express also said at the time that the sofa was so big that it was not easy to mail it. It is better to sell it to him. " Ms. Li said, but Liu's bid was a little low, so she made up her mind to ship the sofa back to Jinan. "I asked the boss if I could deliver the goods? The boss said yes, but the freight is a bit expensive and needs to be packed in a big box. " Subsequently, Ms. Li filled in the express delivery form and paid the freight to 600 yuan, whose boss was surnamed Liu.

After the inspection, on August 30th, 20 14, Ms. Li returned to Jinan by bus, followed by clothes and bedding. "She arrived in Jinan less than a week ago." However, to Ms. Li's surprise, the sofa mailed at the same time never came. She called the other party and got the answer that she wanted to wait.

The shipper can't be contacted.

It can be seen that a month has passed, and Ms. Li has never waited for the sofa. "I was a little anxious, so I looked for it separately with my siblings." Ms. Li found through online inquiry that her sofa is still in Changfeng's logistics center. Now Ms. Li is anxious. She called boss Liu again. On the phone, boss Liu said that the sofa was too big to mail. "slips and advised me to say, give you deal with? Put the processed money and freight on your card. " Upon hearing this, Ms. Li said to Boss Liu, "Please pass it on to my friend, and I also told him my friend's phone number."

However, a few days passed, and Ms. Li's friend never received a call from Boss Liu. Ms. Li asked her friend to take the initiative to contact Boss Liu. "He also answers the phone, but when it comes to the sofa, he always says that he is busy." Ms. Li said, "Why don't you tell me the address of the logistics center and I'll let my friends get it." But boss Liu said, "Your friend can't take it out, so I have to take it." I'll contact you later, so I won't answer the phone.

Some time ago, Ms. Li added her boss Liu's WeChat. After adding WeChat, she discovered that the boss Liu had quit.

Lawyer's point of view: You can claim compensation from Shentong Express.

During this period, Ms. Li and her sister-in-law went to the headquarters of Shentong, and the headquarters gave them a complaint phone number from Hefei, Anhui. They called the complaint number and the operator recorded their complaint, but so far, they have not given an answer. In order to protect their legitimate rights and interests, they called the complaint hotline 3 15 of Life Daily.

At about 4 pm on March 3, the reporter contacted Anhui Changfeng Express Company. The operator on the 5 th entered the express delivery number of Ms. Li and said, "There is no delivery record." Regarding boss Liu, operator No.5 said, "20 14 left at the end of August and took over as a new agent on September 7. Before that, our head office sent someone to clear the goods and didn't see anything big. " After checking the situation with Ms. Li herself, the No.5 operator said, "I will report this matter to my boss. I want Liu's mobile phone number and deal with it after I get in touch with him."

What Ke Li is worried about now is what to do with her sofa if her boss Liu Can can't get in touch. In this regard, Wang Xinliang, a lawyer of Shandong Xinliang Law Firm, said that no matter where the franchise points are, they all use unified Shentong Express. Then, if this person cannot be found, Ms. Li Can seeks compensation from Shentong Express Company.

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