The problem of becoming a regular employee aims to affect your work performance. Customer service is a boring job. First of all, you should stick to it for two years.
After two years of good performance, I have the opportunity to become a regular employee, and my income and benefits will be more after becoming a regular employee.
The development of customer service is first within the system: monitor or counselor-site management/dispatcher/supervisor, and there is another line for other departments: administration/personnel/risk control department.
Because the entry is a walk-in student, you have to make more efforts.