You can log on to the website of the Measures for the Administration of Payment and Settlement of Banking Financial Institutions to inquire about the reasons for the failure. The specific operation method is: after logging in to the website, select payment institution management-payment institution filing management-payment institution filing application inquiry, enter the filing application number and the name of the filing applicant, and inquire about the audit results and failure reasons, or contact the relevant departments of the People's Bank of China for consultation and inquiry.