For this kind of money transaction, it is best to find the industrial and commercial department 123 15, and the Ministry of Industry and Information Technology will handle technical complaints, such as infringement of personal privacy. At present, e-commerce provides official customer service consultation methods, such as telephone customer service and online customer service, and buyers can also complete the refund process by consulting customer service. At present, major online shopping platforms, such as Taobao, Tmall, JD.COM, Gome, Suning and so on. Most of them adopt the refund mode of "choose refund-return in the same way", and the e-commerce platform will directly refund the money to the bank account used by the buyer when paying.

App recharge can't be refunded, or you can find the Regulation Department of the Market Supervision Bureau.

In recent years, the popularity of internet plus's sales model has brought convenience to consumers' lives. However, it has become one of the main risks in the field of consumption that major online platforms launch the recharge consumption mode, which binds consumers and occupies consumers' funds. According to the provisions of the contract law, the non-refundable clause increases the responsibility of consumers, and the contract terms can be considered invalid.

Legal basis:

Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Article 4 When conducting transactions with consumers, business operators shall follow the principles of voluntariness, equality, fairness, honesty and credibility.

Article 9 Consumers have the right to choose their own commodities or services. Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services. Consumers have the right to compare, identify and choose their own goods or services.

Article 10 Consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.

Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.