1. Hotel Front Desk Work Self-evaluation
The lobby is the first "window" of the hotel, and the quality of waiters directly reflects the service quality and management level of the hotel. As a receptionist, I have to face a large number of guests every day, which has a great influence. Therefore, I should pay special attention to etiquette in the service work and leave a good impression on the guests. As a receptionist, I dress neatly, don't wear heavy makeup, don't wear expensive accessories, pay attention to personal hygiene, and avoid eating pungent food before going to work. In the standing service, always full of energy, smiling at the guests, positive and enthusiastic. Be professional, and don't just leave your job to do personal things. Don't chat with others during work hours, ignore guests. In any case, don't argue with guests, use polite language, don't laugh at or satirize guests, don't use vulgar language and behave rudely.
I have a warm and sincere service attitude. When a guest complains about the service, I listen patiently and accept it sincerely, without interrupting the guest's conversation or even ignoring it. I sincerely apologize to the guests and immediately start to solve the problem. Be sure to treat all guests equally and serve them warmly.
I can answer all my questions and take pains to ask them. Answer questions concisely, accurately and clearly. If you are in charge of the hotel's location, service hours and facilities, you don't have to use vague words such as "maybe", "maybe" and "probably" to answer the guests' inquiries. When guests ask questions, I am eager to be their good adviser. In addition to knowing and being familiar with our company, we are also familiar with other local service industries, such as tourist attractions, round-trip routes, means of transportation, shopping places and other related information, so as to provide services to guests at any time and avoid asking questions.
When a guest encounters difficulties, I will try my best to help and never refuse for any reason, such as repairing large and small items on behalf of the guest. If you can't meet the requirements of the guests, apologize to the guests in time for understanding, and don't make up excuses and prevaricate at will. I will keep my promise if I promise my guests, and I will not neglect it or even forget it.
When the guests left the store, they came to the front desk to check out. I am enthusiastic, quick and accurate, and don't delay the guests' time. Check the charges on the spot and settle the money face to face. Thank the guests after checking out. Welcome to visit again. Because I know the right farewell words can impress the guests and attract them to come again.
2. Hotel front desk work self-assessment
This internship at the front desk of xx Hotel is a valuable practical activity for me to leave my classmates and school in a real sense, and the front desk of the hotel evaluates itself. Not only did I feel a lot, but I also benefited a lot. First of all, in terms of professional skills, under the strict teaching and supervision of the master, from being completely unfamiliar with the job responsibilities and contents at the beginning to becoming familiar with them gradually, from reading the Operating Rules for Front Desk Service to actual operation, from "behind the scenes" to "in front of the curtain", it is not only the embodiment of improving one's skills, but also the responsibility for the guests. Among them, all the old employees took pains to help me, and I sincerely thank you. It is a new challenge for me to receive customers and answer the phone every time. I don't have rich reception experience and I'm not familiar with the business, so there are obvious shortcomings of low work efficiency in actual operation, and the operation is a bit blunt. I identify myself with "hotel front desk self-identification".
Secondly, I am deeply touched by xx's corporate culture, various types and levels of skills and hotel culture-related knowledge training, which shows me that an advanced enterprise is not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system of Golden Bay is also one of the areas I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary with personal performance and development potential, but also fully consider the occupancy rate and operating conditions of the hotel. There is also a culture called "problem solving", which is the ability to provide knowledge to help guests solve problems. The "golden key" is typical, and it is also my concern in this internship. Satisfied and pleasantly surprised, accomplish the impossible task.
On the other hand, xx Hotel is short of hardware facilities. It has been in business for more than ten years. The room is slightly narrow and the facilities are aging. Although some rooms have been newly renovated, the pattern is difficult to change. I believe that only by providing better service to guests can we make up for the defects of hardware facilities. Furthermore, through the internship at the front desk, it is found that employees are highly mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy to continuously train new employees.
Through this short-term internship at the front desk of xx Hotel, we can intuitively understand the operation process of the front desk, realize the importance of management practice, and lay the foundation for further theoretical study in the future. At the same time, during my internship, I also met many colleagues and friends, and they also gave me great help. I really appreciate them.
3. Hotel front desk work self-assessment
After all, I attach great importance to this job, and naturally I don't want to disappoint the leader because of my negligence. Moreover, the front desk position needs to communicate with customers frequently and need to be taken seriously to avoid mistakes. In order to overcome the difficulties in working at the front desk of the hotel, I should make a self-evaluation of my recent performance. Ideologically, I attach importance to the service etiquette of the front desk staff to maintain the overall image of the hotel. You should know that the service quality brings different feelings to customers, so you can't let them down. So I can learn from the advanced deeds of hotel staff and do a good job in service etiquette. Whether it is reception at the front desk or answering customers' doubts, it better reflects the service level of hotel staff. Due to the accumulated experience in hotel work in the past, I can handle the questions raised by customers skillfully. However, because customers pay more attention to the service ability of employees when staying in hotels, they should naturally pay attention to it, not only to reflect their professional ethics in hotel work, but also to satisfy customers. Moreover, I am serious and responsible, and I can get customers' understanding while dealing with hotel work.
At work, I can keep in mind the instructions of the hotel leaders to perform the duties of the front desk staff. As a receptionist, I naturally have to answer questions for hotel customers and make detailed registration. Whether I keep the spare key or negotiate with the customer by phone, I will take it seriously. After all, the front desk work pays more attention to the improvement of employees' own quality, so I can't slack off, so I have been sticking to my front desk position in order to handle the required business for customers. In addition, I also make good use of the printing equipment in the front desk area to organize the required documents for the manager, and I will also check the front desk area of the hotel before.
In my life, I have established a deep network of contacts in the front desk work through mutual help with my colleagues. After all, only with the concerted efforts of Qi Xin can I go further in my career development. In addition, I can learn with an open mind, so my good attitude has been recognized by my colleagues. Considering the direction of career promotion, I pay attention to communication with other departments in my recent work. At least if I participate in all kinds of work, I can better adapt to the working environment of the hotel, and when I encounter difficulties in the front desk work, I can better put myself in the other's shoes. Maybe there will be more challenges in the future, so it is natural to cultivate the ability to solve problems independently in advance.
4. Hotel front desk work self-assessment
Only one year before graduation, I wanted to go to work to sharpen my temper, so I found a job at the front desk of the hotel. Became a receptionist and got a real job. There is a training period when you enter the hotel. Mainly learn some etiquette and rules that need to be followed in front desk work. Not long, that is, about five days. There are more than twenty people working together. After the internship, we were assigned to work in different areas. I was assigned to work as a receptionist in Hangzhou xx Hotel. Do some simple work.
The task of our front desk needs to answer customers politely, and at the same time, we should be able to solve some problems, such as arranging housing and contacting restaurants. Some details need to be realized at work before you know how to do it well. I am still very serious about this internship. Although I am only a small receptionist, I also know how heavy my task is now, so I have been studying.
Although trained, we still need to exercise and study in our posts, which tests all aspects of each of us. I also very much hope that I can do well in my post, but I have been scolded several times in my post, such as being scolded for my poor work and being punished for making mistakes. It makes me feel stressed. I didn't expect a simple front desk job to be so difficult. I was depressed when I couldn't even do the basic work well.
Fortunately, I am a strong person and can withstand pressure. Because I have made many mistakes, I will bow my head and listen carefully every time, and then correct it in time. Maybe I didn't do well, but it didn't prevent me from studying hard. Only by knowing shame and then being brave can we go higher. No matter how many setbacks there are, I can continue to find my own problems and then solve them. After correction, I won't make any more mistakes.
I have a good working attitude and strong adaptability. Even if I have to work overtime sometimes, I don't feel pressured, but I find it interesting. You can't run away from work. As long as you have a solid foundation, you don't have to worry about not doing well in other places. To put it bluntly, work is one thing. I don't need to worry too much about my ability. I don't have high expectations for my first job. The goal needs to be in line with your own situation, and you can't blindly increase the difficulty for yourself. Every time you improve a little, your ability will be stronger.
I am very satisfied with my work during this period, because I did a good job and was praised for not making any mistakes, and I am very happy to be an excellent employee of the hotel and was informed to become a full-time employee. But I also know that I can achieve results because there is nothing wrong with my working style. I need to refuel, otherwise it will easily fall. As a bottom-level employee, I have to do more and work harder than others in order to improve faster. No matter what happens in the future, I will always treat my work with a positive attitude and resolutely complete my daily tasks. Do a good job at the front desk, don't let the leaders down, and don't let yourself regret it.
5. Self-evaluation of hotel front desk work
First of all, in terms of professional skills, under the strict teaching and supervision of the master, it is not only the improvement of one's own skills, but also the performance of being responsible for the guests, from being completely unfamiliar with the job responsibilities and contents at the beginning to being familiar with them, from reading the operating specifications of the front desk service to actual operation, from "behind the scenes" to "before the curtain". Among them, all the old employees took pains to help me, and I sincerely thank you. It is a new challenge for me to receive customers and answer the phone every time. I don't have rich reception experience and I'm not familiar with the business, so there are obvious shortcomings of low work efficiency in actual operation, and the operation is a bit blunt.
Secondly, what impressed me deeply was the corporate culture, various types and levels of skills and hotel culture-related knowledge training in Golden Bay, which made me see a progressive enterprise, not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system of Golden Bay is also one of the areas I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary with personal performance and development potential, but also fully consider the occupancy rate and operating conditions of the hotel. There is also a culture called "problem solving", which is the ability to provide knowledge to help guests solve problems. The "golden key" is typical, and it is also my concern in this internship. Satisfied and pleasantly surprised, accomplish the impossible task.
On the other hand, xx Hotel is short of hardware facilities. It has been in business for more than ten years. The room is slightly narrow and the facilities are aging. Although some rooms have been newly renovated, the pattern is difficult to change. I believe that only by providing better service to guests can we make up for the defects of hardware facilities.
Furthermore, through the internship at the front desk, it is found that employees are highly mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy to continuously train new employees.
Through this short-term internship at the front desk of Golden Bay Hotel, I can intuitively understand the operation process of the front desk and realize the importance of management practice, thus laying a further foundation for future theoretical study. At the same time, during my internship, I also met many colleagues and friends.
6. Self-evaluation of hotel front desk work
I have been in the hotel for several days, and my work experience during this time has enriched my life a lot. For example, some of my own progress and changes these days have brought me some inspiration and thinking. Gradually, I began to have some ideas and methods about this job. So in this job at the front desk, I feel that I have complete control now. After graduating last year, in this society, I have been stumbling, encountered many difficulties, but also encountered some things that can hit me. At first, I was disappointed and lost. It was not until I had a rest and remembered what I was suitable for, that I found that I had forgotten one part that I was best at, that is, communication. I have been a very lively person since I was a child, and I also like to communicate and chat with others. In this respect, I feel that I have some advantages, so after repeated thinking, I want to work as a hotel front desk. Because I majored in hotel management in university, combined with my own factors, I think it is a very good choice to do the front desk work myself, so I am very grateful to the enterprise for giving me such an opportunity and a platform for growth and progress. I am very grateful!
I have been studying hard since I entered the enterprise for half a year, especially in the first three months. I squeezed out a lot of time to study. I know that any job is not easy. At first, I thought I should be able to do this job well, but I didn't know until I entered it that it would be so simple to do a good job at the front desk. So it also tells me that without a correct attitude, we will miss many opportunities for growth. Therefore, during this period, I always told myself to sink my heart and learn from it. It's not enough to do it well. I still need to be close to perfection. This is my goal and the direction I will always work hard for.
I am very grateful to my colleagues in our department for taking care of me during this time, and also to several hotel leaders for taking care of me. Everyone is a warm person, with requirements and goals. I have learned a lot from you, and I have made many changes and progress. I think this will be a beautiful beginning of my career. I will cherish this opportunity to work in the hotel, show myself to the greatest extent in the future, make myself successful, create a good image for our hotel, and let me grow and progress together with the enterprise!
7. Self-evaluation of hotel front desk work
In a blink of an eye, three months of hotel life is coming to an end. Since work, under the careful training and guidance of the unit leaders and through my own continuous efforts, I have made great progress and gained a lot in my thinking, study and work. Consciously abide by the rules and regulations of the hotel and insist on attending every training in the hotel. I want to be positive, cherish every brick and tile of the hotel, and always devote myself to my study and work with rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.
In learning, I strictly demand myself, and with the strong pursuit of professional knowledge and skills, I correct my work attitude and integrate theory with practice. In addition to learning professional knowledge, we also pay attention to the expansion of knowledge in all aspects, and extensively dabble in the knowledge of other departments and disciplines, so as to improve our own specialties and ideological and cultural quality, including learning to develop good living habits in life, living a full and orderly life, having a rigorous attitude towards life and a good life style, being warm and generous, honest and trustworthy, helpful, having their own good principles, and being able to live in harmony with colleagues.
At work, from * * to now, I have worked in the catering department, front desk, room service center and other departments. Before I went to work in the room service center, I also attended the hotel's own training when the hotel was renovated. I was learning the operation skills of the room at that time. No matter which department I am in, I am strict with myself and study hard. It is with such a firm belief that I became an expert. It laid a good foundation for the smooth development of my future work.
8. Self-evaluation of hotel front desk work
Although the front office is not the main business department of the hotel, it has a vital impact on the hotel's market image, service quality, management level and operating efficiency. The lobby is the crowning touch of hotel management. I have benefited a lot from my internship in Phoenix Hotel in the past four months. Hotels are the epitome of a society. This internship is undoubtedly an important opportunity for me to enter the society in the near future. 1, improve communication skills: As a receptionist, as a front-line employee of the hotel, the contact with guests is face-to-face and the most direct. Often a word from the receptionist can affect the overall impression of the hotel and even the mood of the guests all day. As a receptionist, it is a compulsory course to learn how to make guests feel comfortable and happy in the language they speak. Of course, communication is not limited to guests, but also exists among colleagues, even to superiors. People inevitably have no mood swings, but such mood swings often affect other people's moods. How to adjust my mentality, face guests with a brand-new mentality, face colleagues and even bosses, and how to bring a brand-new smile to others is a problem that I have to seriously think about every day. In this internship, I not only improved my communication skills, but also learned how to adjust my mentality.
2. Improve emergency response capability: work at the front desk and reception desk, and prepare for battle every day. Because as a receptionist, I have to receive different guests and face different events every day. It is inevitable that there will be some impolite guests among the guests who check in, and even swear at the receptionist. In the face of such a clean situation, it is another test for me how to appease the mood of the guests and protect the interests of the hotel and its own safety.
3. Improve the ability to handle work independently: Through this internship, I deeply understand that I must learn to be able to do things myself. Only by cultivating one's independent ability can one make progress in one's work. At work, when you encounter problems, you should boldly ask your colleagues if you don't understand them, instead of pretending to understand them. Work independently, accumulate experience, and finally get what suits you best.
4. Improve service awareness: As a receptionist, I always represent the hotel. No matter at work or on the road, as long as you wear hotel clothes, you should always have the meaning of providing services to your guests. We are the messengers of the smiling city, all for the guests, all for the guests, all for the guests.
9. Self-evaluation of hotel front desk work
When life is full, time always becomes inexplicable. I didn't do very well at the front desk. After a year of hard work and tempering, I am now a qualified xxx hotel receptionist. Can have such a change, not only because of my own efforts, my colleagues, is my teacher and role model during this period! Looking at a very good person next to you at work, can't you work hard? Although this is not my motivation to improve myself, it has given me great inspiration. I've been working for a year now, and I got suggestions from my colleagues. I am writing a self-evaluation here to see my improvement and change during this period, but this is not my end, but the starting point of my future work. I hope I can constantly surpass myself in my work! My self-evaluation is as follows: 1. Improvement of service.
Working at the front desk of a hotel means that we must have a set of excellent etiquette services. Although we all participated in the training, I can see that my colleagues did better than me. Every time he receives a customer, he smiles, but the customer I receive never changes. Fortunately, she is not only a "top student", but also a very enthusiastic person. She often teaches me manners in her spare time and tells me how to talk to customers. Although she is still very young, her warm-hearted personality directly leads us to give her an image nickname-"Warm Sister X". However, perhaps such a warm personality is also one of the reasons why he can be favored by customers at work.
Second, the change of life.
Since I came here a year ago, I have looked around and only my colleagues at the same time can talk. At that time, I was a quiet person myself, which caused my interpersonal circle to suddenly shrink. It's terrible, but occasionally I talked with other colleagues and found that people here are actually very enthusiastic, which also makes me feel that I communicate with others after work. As the front desk, I can greet my colleagues in various positions early every day, which also makes me more cheerful.
Moreover, with the interpersonal communication at work, I am more familiar with our hotel and have a deeper understanding of the hotel, and I can get more highlights when recommending to customers.
Third, summary.
After working for so long, I think the most important thing in my work is to get on well with my colleagues in the company. No matter who the other person is, he will have something you don't know. Having a good relationship with him will make you feel more comfortable at work and make more friends.
10. Self-evaluation of hotel front desk work
In the past X months, under the guidance of the Office Affairs Administration and the specific leadership of Director Li of the reception center, we earnestly performed our service duties and creatively carried out reception work around the work center, which won unanimous praise from most guests, colleagues and leaders and successfully completed all tasks assigned by the leaders. At the same time, individuals have also made some achievements in different aspects, mainly in the following aspects, and made the following comments: First, raise awareness.
As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. The front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive guests from all directions seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.
Second, work hard.
In the past x months, I have been diligent and down-to-earth in my work, strictly following the regulations and requirements of the front desk work, earnestly fulfilling the duties of the front desk service and actively carrying out various tasks. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.
Third, strengthen study.
At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.
Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.
In short, at the end of X, with the care and help of leaders and colleagues, I made some achievements. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and work creatively to contribute my light and enthusiasm to the all-round development of the reception center.