After giving up this job, Wang Dan's problem still exists and has not been solved. She will still encounter problems in other enterprises. The question is, after four years of study, does she really have strong communication skills? What do you mean by strong communication skills? Is there a standard? How many people did she convince? Did you convince the people above her? How many/much?

Let's look at her conversation with Manager Zhang first, and analyze every sentence. Let's look at Wang Dan's communication skills.

"Manager Zhang, for an enterprise, especially in the rising period, if you want to develop continuously, you must work hard on management. I have been in the company for almost a week. According to my current understanding of the company, I think the main problem of the company lies in the unclear definition of responsibilities; Employees' autonomy is too small, which makes employees feel that the company lacks trust in them; The formulation of employee salary structure and level is arbitrary, lacking scientific and reasonable basis, and the fairness and incentive of salary are low. "

You are a college student if you put forward your own opinions. Manager Zhang didn't ask what he thought at all.

Change this sentence:

"Manager Zhang, for an enterprise, especially in the rising period, if you want to develop continuously, you must work hard on management. I've been in the company for almost a week, and I've seen some things. The main problem existing in the company at present is that the responsibilities are not clearly defined; Employees' autonomy is too small, which makes employees feel that the company lacks trust in them; The formulation of employee salary structure and level is arbitrary, lacking scientific and reasonable basis, and the fairness and incentive of salary are low. What do you think of these problems? Which of these points do you think is more important What do I need to follow up and make constructive suggestions and make corresponding plans? "

Look at a dialogue:

"The problem you mentioned does exist in our company, but you must admit the fact that our company is profitable, which shows that the system currently implemented by our company is reasonable."

"However, the immediate development does not mean that it can be developed in the future. Many family businesses have lost in management. "

Manager Zhang is still very communicative, but only emphasizes rationality. Wang Dan didn't care at all and continued to emphasize his point of view.

Change this sentence:

"However, the immediate development does not mean that it can be developed in the future. Many family businesses have lost in management. "

Of course it is reasonable, otherwise our company would not develop so well. I think you must hope that the company will become stronger and more standardized, otherwise there is no need to set up a human resources department. Where do you think I should start?

The ball kicked back.

Is Wang Dan's communication ability really strong?

Reasons for communication failure:

1, I didn't understand the superior point of view.

2. No questions asked

3, it is a big event, many problems existing in the enterprise, without considering each other's feelings.

In this case, Wang Dan set the communication goal incorrectly, and what he sold to Manager Zhang was small change.

Correct communication goals

1, understand the expectations of superiors for the human resources department 2.

2, understand the key objectives

communication principle

Respect each other's position

Listen before you speak, listen more and talk less, think twice before you speak.

Hu weixiong original