1. Workers are "social people", not just "economic people".

2. There are informal organizations in enterprises, which should be paid attention to.

3. The worker's morale or mood is an important factor to determine the production efficiency.

4, enterprise managers must have the ability to deal with personnel management.

Mayo's interpersonal relationship theory regards organization as a social system including individuals, informal groups, inter-group relationships and formal organizational structure, thus further expanding management research into a new field of interpersonal behavior. Under the impetus of interpersonal relationship theory, more and more sociologists, psychologists and anthropologists actively participate in the research of management theory.

Extended data:

Creative background:

Mayo conducted a nine-year experimental study in Hawthorne Factory, an electrical appliance company in the western United States, which really opened the prelude to studying human behavior as an organization.

From 1924 to 1932, Hawthorne's experiment was divided into four stages. The original intention of this experiment is to try to find ways to improve labor productivity by improving external factors such as working conditions and environment.

Hawthorne experiment marks the birth of interpersonal relationship theory? . At the same time, the influence and function of people's enthusiasm on improving labor productivity has gradually emerged in production practice, which has attracted the attention of many enterprise management scholars and industrialists, but it has carried out special and systematic research and formed a relatively perfect and complete new management theory.

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