Article 1: Service Star Deeds Materials
Sincere service and common harmony.
Xxx power supply company
What is life like? Life is like a swift river, flowing downstream, some people watch the magnificent scenery on both sides and feel the beauty of nature; Crossing the dangerous beach, spreading light and warmth with true feelings and sweat, you get experience, courage and strength.
I work in the customer service center business hall of xxx company. Since 19xx joined the work, with the care and encouragement of the company leaders, I gradually changed from a student who just entered the society to a professional and technical talent. Always adhere to the work attitude of emancipating the mind, seeking truth and being pragmatic, actively unite with every comrade around us, strive to improve the service quality, and be able to complete all tasks assigned by superior leaders with good quality and quantity.
First, seek truth from facts, strengthen self-construction and strive to improve their political quality and professional skills.
After taking part in the work, I always put the improvement of political quality in the first place, constantly strengthened theoretical study and improved the level of political theory. Strictly control political thought, persist in studying political theory and the major policies of the party and the state, make them regular and institutionalized, arm our minds with advanced ideas, and enhance our ability to resist all kinds of fallacies and heresies; At the same time, taking the construction of professional ethics education as a breakthrough, we should conscientiously study and implement the Outline of Civic Morality Construction, actively establish a correct world outlook, outlook on life and values, abide by the basic moral norms of "patriotism and law-abiding, courtesy and honesty, unity and friendliness, diligence and self-improvement, and willingness to contribute", and enhance our awareness of self-reliance, service, competition, efficiency, pioneering and innovation, and dedication.
I was deeply impressed by the good spirit of unity and cooperation, caring for the collective, stressing practical results, advancing despite difficulties and selfless dedication. In the spring of 20xx, I transferred from the grass-roots office to the customer center business hall to engage in comprehensive business such as electricity bill recovery, and officially started my beloved customer service career. I have always kept my business strictly confidential. In view of the nature of electricity charge recovery and the characteristics of direct service to customers, I constantly improve my business knowledge through closed training, pre-job examination, quarterly post assessment, annual comprehensive assessment, short-term study and other ways. , and deepened my professional ability to solve problems in practical work, accumulated some work experience for myself, and greatly improved my professional quality.
Second, blaze new trails and improve the quality of work in an all-round way.
In daily work, we can meticulously do a good job in the audit, recovery and customer service of electricity charges, and timely complete all kinds of electricity charges statistics and customer satisfaction rate of quality service required by superior leaders. Organize basic data such as electricity recovery rate, customer consultation and customer visit for superior business departments, administrative departments and departments and offices on time. At the same time, efficiently complete the annual electricity fee recovery work and strengthen the electricity fee recovery work.
Since I transferred to the customer center business hall of xxx Power Supply Company, I have been asking myself to improve efficiency by innovation, promote development by innovation, strictly abide by the work flow of this post, make customer service more standardized, strictly implement the relevant provisions of the Electricity Law, make the electricity fee recovery work procedural, the electricity fee collection work warm, the customer service intimate, and put an end to the randomness of paying electricity fees. Avoid the occurrence of arrears of electricity charges, make customers pay fees passively and take the initiative, and all businesses strictly follow the procedures. At the same time, constantly improve the quality and level of business.
I actively participated in the business census, accompanied the business census personnel to go deep into the business site to understand the current situation of customers' electricity consumption, and implemented household collection for some customers, which solved the corresponding difficulties for customers, truly reflected the connotation of quality service, and created conditions for the electricity fee recovery and zero payment in the current month.
Third, improve the quality service level and establish a good image of the power industry.
According to the working characteristics of the customer service center of xxx power supply company of our company, facing the test of service quality sensitivity, I insist on the service concept of "burning youth and illuminating thousands of households" to inspire all employees. Strictly implement the terms of service and service ban of electric power civilization. On this basis, we have successively promulgated the service code of conduct to continuously deepen the civilized service work. Based on the "code of conduct training", etiquette norms have been formulated and implemented, and employees' good behavior quality has been cultivated from the aspects of etiquette, dress, sitting, standing, walking, answering the phone and receiving guests, so as to gradually achieve the state of "unity of form and spirit".
It is the voice of every business window staff to worry about what users are anxious about and think about what users think. For the convenience of customers, we have implemented the duty system at noon. As long as the user comes to handle the electricity formalities at noon, all processes are running normally. One day in the autumn of 20xx, because a comrade who just joined the work neglected to check the customer's account name, the customer paid the electricity bill by mistake. Blackout customers according to the regulations without the knowledge of the power supply personnel. I remember it was my afternoon shift. In the face of customers' abuse, I resisted grievances and kept explaining. At the same time, actively contact the bank for reconciliation and notify the power supply station to verify the situation. Before going to the bank to check the accounts, the customer still couldn't understand. It seems that we took advantage of our position to steal the money from our customers and called us thieves. In the face of angry customers who are almost irrational, I can only turn around, quietly wipe away the wronged tears and appease the customers. In the customer's shoving, I feel wronged, angry and helpless, but more is my understanding of customers and my love for customer service. When I checked the accounts from the bank, I told the customer the actual situation, sincerely apologized, and informed the power supply station to resume power transmission. It was already night, and I remembered that children under 4 years old were still in kindergarten when I walked out of the bank. When I hurried to my son's side and picked up my crying son, my heart ached, but I knew it was my duty and my passion. About a week after this incident, the client and his children came to our business hall, held my hand and said, "Girl, I'm sorry these days. It's not your fault, but we almost ran into you that day. You can call me aunt so sincerely and kindly in the future. Aunt apologized to you. My son drives a taxi. I found a bag in the car today. As soon as we received your email, we sent it to you. " Hearing this, I smiled with relief. We not only represent ourselves, we represent the image of the enterprise, influence customers with our sincerity and influence society with our actions. Since the implementation of the noon duty system, nearly 10 units have gone through the relevant procedures of power installation and connection, received 56 people's electricity consultation, and answered the phone 19 times, which greatly saved the precious time and expenses of customers, really facilitated customers, persisted in starting from me and starting from bit by bit, improved service awareness, improved business skills, consolidated the work effect, and showed a new generation of ".
Because of hard work, I was rated as "advanced worker" by xxx power supply company in 19xx, and was rated as "excellent Communist Youth League member" and "advanced worker" by our company for many years. He has participated in many quality service and marketing skill competitions and achieved excellent results. In 2009, he won the "Personal Charm Award" in the province's power supply system quality service competition, and because he usually takes care of lonely old people, 65438+. In the future work, I will take the theme of "Dedicating love, creating harmony, ensuring safety and promoting development", take the goal of promoting power grid safety, enterprise stability and social harmony, actively participate in all the work with a high degree of work enthusiasm, and show the passionate feelings of electric power employees who love the country, family and society and the precious spirit of "striving for Excellence" to contribute to the development of electric power industry! ! !
The second part: service star deeds materials.
Since the 20xx planning and construction window entered the "center", I have become a member of the administrative center. Under the correct leadership of the party group of the administrative service center and the strong support of our unit, we will adhere to the service tenet of "convenience, efficiency, honesty and standardization" and the work goal of "administration according to law, efficient work, excellent service and satisfaction of the masses" and do better with the cooperation of our colleagues.
As a window worker, I love my job, adhere to principles, act according to law, strictly abide by legal procedures and time limit for completion, and put the satisfaction of the masses first. The service attitude should be polite, polite and enthusiastic, giving the organizers a feeling of being at home. In terms of work efficiency, we should simplify the procedures as much as possible and shorten the working time. We would rather trouble ourselves for a hundred times than let the masses trouble once, and wholeheartedly provide warm and high-quality services for the handling personnel. There are many kinds of items in the central window, complicated procedures and heavy workload. In terms of work, it is mainly engaged in the preliminary acceptance and certification of "one book and two certificates" for town site selection, land use and planning. In my work, I closely focus on the service tenet of "convenience, efficiency, honesty and standardization" and adhere to the work goal of "administration according to law, efficient work, quality service and people's satisfaction".
In the future, I will keep pace with the times, blaze new trails, work hard and make positive efforts and my due contribution to Pinghu, a beautiful city.
Tang Liping's deeds in the police window;
This month, I was named as the service star of the public security window in the west hall of the center. Thank you for your attention and comrades' support for my work. Our police window is a big family of solidarity and mutual assistance, and has many honors such as the national demonstration post of women's civilization.
I am a worker who handles the second-generation ID card. I always set myself a party member standard in my work, standardize all my words and deeds with system and discipline, strictly abide by various rules and regulations, respect leaders, unite with comrades, be modest and prudent, take the initiative to accept opinions from all sides, constantly improve my work, insist on not doing things that are not conducive to the image of the window, and actively maintain the good image of the window. This year, 5,267 second-generation ID cards were completed, and 15 second-generation ID cards were collected from different places.
In the future, I will study business knowledge harder, improve my business level, serve the people wholeheartedly and contribute to a harmonious and civilized society.
Shen Jianying's deeds in the labor window;
In XX, I came to the window of the Labor and Social Security Bureau and became a member of the administrative center. As a staff member of the labor window of the administrative service center, although my work is monotonous, I pay more attention, ask more questions and think more in my daily work, and strive to create a good window image.
Over the past year, under the correct leadership and cordial care of the municipal administrative service center, with the tacit cooperation and strong support of colleagues at the window, I have always adhered to the service tenet of administration according to law and served the masses and units with full enthusiasm and high professionalism. Take "convenience for the people" as the starting point and end result of our work, take helping the masses solve problems as the goal, and strive to do our work well. In my usual work, I always think about what the masses think and worry about what the masses are anxious about, try my best to simplify the procedures and shorten the time, and wholeheartedly provide warm and high-quality services for the case handlers.
Being awarded the honorary title of "Service Star" this time is inseparable from the affirmation and encouragement of the leaders. I am the same in the small window, but there are people of all kinds, different backgrounds and different levels outside the window. Facing them, how do we do a good job is really a university question. I will be strict with myself, correct my shortcomings, make up for my shortcomings, constantly improve my quality, accumulate experience, and strive for more and better job recognition in my future work.
Liu Junxiang's deeds in the window of environmental protection;
In the last month of 20xx, I devoted myself to my work with full enthusiasm. In line with the purpose of "serving the masses wholeheartedly", we actively cooperate with the daily work and central work of the environmental protection window with a sincere attitude. First, warm service, and strive to do a good job in consulting, accepting and approving daily projects in the environmental protection window. Warmly receive the people who come to consult and handle the examination and approval projects, and seriously answer their questions. This month, about 30 EIA documents of construction projects were accepted, and 20 EIA approval documents were drafted.
The second is to assist the person in charge of the window to draft the relevant documents for project approval, summarize and report the weekly and monthly routine approval data, and undertake other work assigned by some bureau leaders.
Third, actively do a good job in the daily sanitation and cleaning of the office, insist on cleaning once a week, and simply tidy the house before going to work every day to keep the office environment clean and tidy.
Of course, we still have shortcomings and defects, and we will try our best to overcome them. In the new year, I will work harder and strive to do better in my future work.
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