Service quality of tour guides

Service quality of tour guides

Issued by State Bureau of Technical Supervision 1995 65438+ approved on February 22nd, 2002.

Implemented on June 0 1996+0.

order

The technical requirements of this standard draw lessons from the practical work experience of tour guide service in the tourism industry for decades, the relevant rules and regulations of the state and some enterprises and the norms of tour guide work, and refer to relevant foreign materials.

Appendix A of this standard is the appendix of the standard.

This standard is proposed by the National Tourism Administration.

This standard is centralized and interpreted by the National Tourism Standardization Technical Committee.

Drafting unit of this standard: China International Travel Service Head Office.

The main drafters of this standard are Zhang, Fan Juling, Guan Li.