Customer service self-assessment (1)

Cheerful, modest, steady and energetic, sincere and enthusiastic. Strong organizational skills, practical skills, teamwork spirit and communication skills. Have high technical level and on-site management experience. Can bear hardships and stand hard work, adapt to various environments and blend in.

Able to work efficiently, rigorous and self-responsible; Have a sense of responsibility and keep promises; Good at learning, strong adaptability, high enthusiasm for new technology, willing to accept new challenges, team spirit and collective honor; There are some innovations in doing things.

Familiar with the management process of customer service system, rich experience in communicating with customers, and mastered many communication skills; Strong sense of responsibility, excellent customer service awareness and high customer service skills and training experience; Be good at handling malignant complaints, find problems in work and put forward corresponding solutions; Familiar with foreign exchange verification knowledge and operation process; Proficient in using Windows and various office software, strong writing skills and document writing skills, cheerful and lively personality, good communication skills and teamwork skills, proactive, and usually like to expand knowledge through self-study.

Have strong dedication, professionalism and good communication and expression skills, master customer sales and relationship maintenance skills! With the development of the company, I will have a development mentality to treat my work.

Self-evaluation of customer service application (2)

I am cheerful and optimistic, positive, honest, frank, kind and helpful, and I can get the trust and support of my colleagues in two years' work experience. Strong sense of responsibility, although I have worked at night shift for foreign customers for two years in HSBC Group, I am not afraid of hard work and fatigue, and can solve various difficult problems for customers with good mental outlook and meticulous and thoughtful service; Work attitude is practical, earnest and careful. In the process of serving customers, we found many mistakes in filling in information, and actively communicated with customers to help customers reduce difficulties and losses. Hard-working, continuous learning, strong learning ability and awareness, although the English level in the school education process is average, but two years of customer service practice and long-term English training in foreign banks, with good listening, speaking, reading and writing skills; Organized, able to distinguish key points and grasp methods, able to handle multiple affairs at the same time, with high work efficiency, and praised by department leaders many times; Have a strong sense of teamwork. Through training new employees and business coordination with various departments, I have a certain sense of teamwork and a strong sense of the overall situation. For the new job, I am good at learning from my predecessors, mastering it in time, having strong adaptability and independence.

Self-evaluation of customer service (3)

1. I have worked in the industry for at least five years to understand the market situation, customer needs and some business operations and service channels.

2. High personal accomplishment, high level of knowledge, bachelor degree or above, familiar with product knowledge and knowledge of machinery, devices and equipment used to sell products.

3, good personal communication skills, good oral expression skills, polite to people, know when and where to face what kind of situation is suitable for expression in what language, know how to deal with certain relationships, or have rich handling experience, have a certain personality strength, and a good first impression can give customers trust.

4, flexible mind, strong adaptability to the scene, able to go to the scene to use the site conditions to solve the problem immediately.

5. Appearance is neat and generous, words and deeds are decent, and there is the demeanor of corporate image ambassador and product spokesperson. It doesn't have to be beautiful, but at least it should be worthy of the audience's crooked nose, crooked mouth, crooked clothes, blowing beard and glaring, which will damage the company's image.

6. Good working attitude, enthusiasm, initiative, timely service for customers, regardless of personal gains and losses, dedication.

Extended reading

Apply for customer service resume

Basic information

Gender: Female

Working years: 2 years

Ethnic group: Han nationality

Highest education: junior college

Date of birth: 1990.5

Major: Electronic Marketing

Native place: Zhejiang

Current residence: Zhejiang

Marital status: unmarried

Mobile phone: * * * * * * * * * *

E-mail: * * *

working strength

Expected position: Taobao customer service

Expected industry: trade industry

Estimated location: Ningbo

Expected monthly salary: above 2500.

Nature of work: full-time/part-time

Arrival time: anytime

work experience

2013-11zhuan 20 14-03-0 1

Ningbo * * * * Co., Ltd. (private enterprise/less than 50 people/household appliance industry)

Taobao pre-sales customer service

Job description: communicate with customers through Ali Want Want, answer all kinds of questions raised by customers and reach a deal. Responsible for collecting customer information, understanding and analyzing customer needs; Publish product information on various portal websites, pay a return visit to customers regularly or irregularly, and check the maintenance of customer relations; Responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

20 12-09-0 1 to 20 13-08-0 1

Ningbo * * * * Co., Ltd. (private enterprise/less than 50 people/Internet/e-commerce)

Taobao pre-sales and after-sales customer service (full-time)

Job description: Job content:

Communicate with customers through Ali Want Want, answer all kinds of questions raised by customers and reach a deal. Responsible for collecting customer information, understanding and analyzing customer needs; Responsible for effective customer management and communication; Responsible for establishing customer service team and training customer representatives and other related personnel; Visit customers regularly or irregularly to check the maintenance of customer relationship; Responsible for developing and maintaining good customer relationship; Responsible for organizing after-sales service of the company's products; Establish customer files, quality tracking records and other after-sales service information management systems. Responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction. Sometimes after-sales and delivery processes should be considered.

20 12-04-0 1 to 20 12-07-0 1

* * * Ningbo Branch (private enterprise/more than 500 people/computer service)

Sales Department-Business Development Specialist (full-time)

Job Description: Engaged in the application development and operation promotion of electronic payment network, providing third-party professional services such as cashier management integration, fund settlement, data management and e-commerce integration, including bank card receipt, for commercial retail, professional wholesale market, logistics industry and large (chain) groups.

Education experience

September 2009 -0 1 to 20 12-06-0 1

* * Vocational College of Information Technology

Major: Electronic Marketing

Education: junior college

Professional description: market research and forecast, marketing planning theory and practice, marketing. Introduction to enterprise management, marketing and advertising. Protel. AutoCAD, EDA, PLC programmable control technology, analog electronic technology, digital electronic technology, computer application foundation. My school record: the top 30%

Language proficiency/skill certificate

Certificate: AutoCAD

self-assessment

Personality belongs to neutral personality, good at communication and exchange, strong knowledge of marketing and enterprise management, and master certain marketing knowledge. Can be completely proficient in practical application, careful, confident, optimistic, self-motivated, good at finding and solving problems, able to work under great pressure, able to humbly ask things that I don't understand, have certain communication skills, not afraid of hardship and fatigue, treat people sincerely and be good at making friends. Good interpersonal care, serious and responsible for things, strong sense of responsibility and team, with a certain sense of innovation and creativity.