The job responsibilities of the front office manager (hotel), the responsibilities of the workplace are determined according to each different position, so for us, here is the job responsibilities of the front office manager (hotel).

Responsibilities of Front Office Manager (Hotel) 1 1. Be responsible for the overall work of the front office and be responsible to the general manager.

2. Responsible for the management and training of staff quality, work efficiency and service level.

3. Be responsible for the budget, work plan and supervision of this department.

4, work planning:

(1) is responsible for planning the work of this department.

(2) to formulate the financial budget of the department.

(3) Preside over departmental business meetings and conduct business communication.

(4) to subordinate work indicators and tasks, and guide the work.

(5) Be responsible for business contact and communication with the hotel management system.

(6) Coordinate and correct the contradictions and deviations between departments.

5, work inspection:

(1) Check the appearance, behavior and work quality of the staff of all departments at the main service desk, and check whether the facilities at the main service desk are orderly, neat and beautiful.

(2) Check whether the appearance, appearance, manners and working procedures of the greeters and porters in the lobby and in front of the door are considerate, warm and polite to the guests, and take good care of their belongings.

(3) check the room reservation, understand and master the room status.

(4) Check whether the voice, tone and intonation of the telephone operator are clear, soft and polite, whether the service is thoughtful and whether the working equipment is cherished.

(5) Check whether the staff provide thoughtful and meticulous service for the guests, whether the things assigned by the guests are completed, and whether they can help the guests solve difficult problems.

(6) Check whether other personnel, such as employees who distribute newspapers and statements, have fulfilled their duties with good quality and quantity.

6, daily work:

(1) Attend ministerial meetings, business meetings and regular meetings. , and put forward work problems, work suggestions, work plans, etc. For the general manager to make a decision.

(2) Review the work reports and recorder reports of subordinate departments.

(3) Formulate and implement training plans, and conduct ideological education and on-the-job training for subordinate employees.

(4) Responsible for the supervision and command accompanied by distinguished guests in front of the door.

(5) Pay special attention to the safety and health work of this department.

(6) Report to the General Manager and the Director of Customer Service.

Responsibilities of Front Office Manager (Hotel) 2 1. Welcome VIPs on behalf of the hotel, handle major events, and record related matters of special VIPs and important guests.

2. Welcome and lead the distinguished guests to the designated room and introduce the room facilities and hotel situation.

3. Make VIP departure records and implement every detail of VIP reception.

4. Decide whether to accept the guest's check and handle the guest's check-out questions and other inquiries, and handle them according to the relevant regulations and authorization of the hotel.

5. Record and handle the work of changing locks and pins.

6. Deal with the room with errors between the room report and the reception desk, and lock the room personally.

7. Handle guest complaints and solve problems correctly according to the guest's psychology.

8. Understand the trend of room status on the day and after, and try to participate in the reception work.

9, patrol the hotel inside and outside, to ensure the normal operation of various facilities, timely eliminate the disadvantages that can be prevented.

10. When talking with guests, you can introduce the hotel facilities appropriately.

1 1. Keep close contact with the security department and the reception desk to obtain information and report "accidents" and "patients".

12. Check the alarm room with security personnel and engineering personnel.

13. Cooperate with the personnel of the finance department to collect the accounts owed by the guests who are still staying in the hotel.

14. In case of emergency, you must use the correct finger 7K.

15, when there is a dangerous accident without the leader's instructions, make a decisive decision and evacuate the guests if necessary.

16. Arrange to send the sick or accident guests to the hospital.

17, responsible for the handling of lost and found valuables.

18, check the items in the lobby that need maintenance, and urge relevant departments to maintain them in time.

19, do a good job of fire prevention and theft prevention within this scope.

20. Reflect the performance of relevant employees and the opinions of guests to the leaders.

2 1, insist on recording the events and complaint handling of the day in the duty book and report to the front office manager.

22, complete other work assigned by the leadership.