First of all, I am running a homestay inn, which has been in operation for four years. In fact, what is a successful homestay is definitely controversial.

Take myself as an example. At that time, two months after I quit my last job, I couldn't help but want to do something.

One day, a friend invited him to play in his new shop, so he drove with his wife to this small fishing village by the sea. Oh, my God, it was such an unintentional move. I didn't expect to take it in this village for several years. At that time, I went to the village with my wife and instantly fell into such a noisy and comfortable small fishing village far from the city. Chickens, ducks and dogs on the road are not afraid of people, sitting at home playing cards, weaving fishing nets and drinking tea. This is simply Tao Yuanming's Peach Blossom Garden.

When things are done, my wife and I go directly to this small fishing village to find a facade to do something. At that time, I felt I had to leave the village without thinking about what to do, and soon I saw a building for rent, which is where the inn is staying now.

The contract was signed on the same day, and the price was not even mentioned, so our B&B began. At that time, I was going to open a B&B without even checking in, which was no less than a fool to others, but it was the truth, mainly because my wife had traveled all over the country for many years and was familiar with B&B inns.

In this way, B&B began to build. The most amazing thing is that no worker was hired for the whole decoration, and my wife and I built it ourselves.

Four years in the blink of an eye. I have really experienced all the ups and downs in the business process. At first, no customers were in a hurry. After continuous improvement, today, the room is full every day, and guests from all over the country become friends with you. The feeling of drinking with you can only be known after experience.

Briefly talk about the matters needing attention in the hotel operation.

1, regardless of the style and grade of your homestay, the most important thing is that it must be clean. For example, I washed my bedding myself, and I don't want to send it to the factory for washing, for fear that it won't be clean. Whether it is old or new, it must be replaced every six months. Only clean, can have the initial satisfaction and reputation of the guests.

2. Be sure to think of the guests. It is necessary for guests to find a store to pick up. No matter what needs the guests have, they should try their best to meet them, not to mention the service attitude of Haidilao, but it is similar. Let me tell you a little thing. The guest caught a cold and had a fever in the early morning, and the cold medicine in the shop didn't work well. They should also buy other medicines for guests to eat after driving for more than ten kilometers. Customers can't be dissatisfied with such service.

Remember not to be too smart or too dishonest in the business process. Once a guest was critical and dissatisfied after checking in, and finally moved the guest with our smile and service. Finally, the guests were not impressed, and later too many guests were introduced to play.

4. When guests go out, there must be many precautions. As long as you serve the guests sincerely, the guests must always know the guests' itinerary after they arrive at the store, so as to provide them with the required services at any time.

You can come into contact with all kinds of guests with different personalities in your daily business, so don't get angry and quarrel with them. After all, the service industry is greeted with smiles.

6. Now is the Internet age. All e-commerce platforms must do a good job in sales and comments. Remember, there can be no bad reviews. If there are bad reviews, we should actively communicate with the guests to solve them. We shouldn't use emotional language to communicate with guests or leave them alone.

7. The current market situation is that young people are the main force, so all kinds of operating platforms should be done. Whether it's Weibo or Tik Tok, reaching a certain fan base will be of great help to supplement customers in the business process.

8. All expenses in the daily operation of the store should be recorded in detail. Only in this way can we know the comparison of revenue and make a business plan.

9. Have close emotional communication with practitioners in related industries. Once you have established good emotional communication with many industries, there will be unexpected traffic blessings! ! !

That's all I want to say. The management of a hotel can't be summarized in a few simple words. As long as you remember to serve every guest attentively in your business, I believe that running a hotel business will not be bad.