Personal advanced deeds of expressway toll collector 1 __, an ordinary expressway toll collector with 10 years' service. She waits at the three-foot booth every day, working simply and repeatedly, welcoming countless dawns and sending away countless dusk with the same greetings and actions. Travel with the moon and sleep with the stars every day. In the past ten years, he has collected more than 20 million traffic tolls and has not missed a penny. He has been rated as a five-star toll collector and technical expert for many times.
The position of toll collector is very boring. Working place is less than 3 square meters every day, sitting 12 hours. For many' post-80s' and' post-90s', just sitting in such a place is unbearable. However, all the colleagues who have worked with _ _ have this experience, and this person can sit still. In a normal 12-hour shift, others have to get up to drink water, go to the toilet and other chores, and someone needs to help cover several shifts. She only needs to cover once.
She started as a toll collector in 2003. She was a green hand when she first took office, and once received counterfeit money. In order to speed up the toll collection as much as possible and shorten the owner's stay at the crossing, she tried to distinguish between the vehicle type and the counting speed. No matter how tired she is at work, she insists on making full use of her spare time to practice charging skills such as counting and checking banknotes, and has developed the skills of charging steadily, accurately and quickly. No matter how busy the passing cars are, she can handle it calmly, not only charging quickly and accurately, but also ensuring no mistakes. In recent 10 years, her charging error rate is almost zero.
She is good at thinking in her work and summarizes the law of fast charging. She took a car and saw five cars. She can even see how much money the driver behind has prepared in advance, and prepared change in advance. The second is to collect quickly. When she works, she works with both hands, collecting money and change in one hand and preparing invoices in the other to save the charging time as much as possible; The third is to be prepared. If there are more cars, she will print a few more invoices at a time, and it will definitely be over; With fewer cars, she used her spare time to sort out the changes. In short, make full use of your working time.
_ _ Keep learning with her team and improve their skills together. She selflessly passed on all her experiences to others. At one time, there were a lot of counterfeit money in 20 yuan, and colleagues in the same team would remind each other. Be careful, these letters may start with counterfeit money; The green channel policy of agricultural products has been implemented, and some drivers want to muddle through. Cai Yuping and others will also remind each other, learn more policies and master skills. Under her exemplary leadership, all toll collectors worked hard to hone their charging skills and formed a good competitive atmosphere, which played a positive role in promoting the smooth completion of the charging task for the whole station.
This is _ _, an ordinary highway toll collector, without too many flowery words and touching stories. She constantly innovates and sets an example in her ordinary post, and has made extraordinary achievements in her ordinary post, showing her elegant demeanor!
Personal advanced deeds of high-speed toll collectors 2 No matter how ordinary flowers can dress up as spring, no matter how ordinary posts can make achievements. _ _ With the love of charging career and the pursuit of life ideal, we are creating something extraordinary in a small charging window. She is like a small paving stone, firmly embedded in the _ _ highway, and performing a wonderful chapter of her own with regretless youth and all her efforts!
There is an excellent employee at the toll station of _ _ _ main line of _ _ Expressway. Every day and night, she infects drivers and passengers in the past with civilized service and sincere smile in the three-foot pavilion, and shows the charm and greatness of touching service with actions again and again. She is _ _. Since she entered the toll collector industry of _ _ Expressway, she has been sincerely loving this job. Always be alert to yourself, do your own thing, love your own thing, specialize in your own thing, and improve your professional quality; In the simple and repetitive ordinary work, an impassioned life movement was played.
Strong personality, built a stage to display their talents.
In 2008, _ _ came to _ _ Expressway. At that time, she was still an ordinary person who knew nothing about the charging business. However, with a strong nature, she asked herself from the beginning: since she chose this job, she must do her best! In order to achieve her goal, she carefully honed the skills of filling and issuing cards at work, and practiced smiling, counting, checking and reciting the system, methods and requirements in her spare time; Colleagues were surprised to find that her speed and accuracy are increasing day by day, even better than shine on you's, surpassing several excellent old employees who taught her to charge. Tao Li didn't say anything and went her own way. Thousands of exercises in the cold wind season and thousands of efforts in the hot summer season finally made her succeed. Whether it is _ _ or the operation of Shandong system, she has reached the level of almost blind typing, and won the first place in the 20 1 1 full-post training competition, becoming a veritable charging champion.
It can be said that _ _ has completed the transformation from a layman to a business elite in a very short time under the almost harsh self-requirements.
_ _ In the process of charging, I also summed up and explored a set of my own charging methods, which was named "_ _ Operation Law" vividly; Colleagues at the station all said, "Watching charging is like appreciating art. It looks fast and rhythmic, and it's not messy at all." In her own words, "any job has its own fun, and I just found such a special rhythm in charging work, found happiness in work and improved in happiness."
Build a bridge to resolve contradictions with intentional communication
Our toll collectors are actually small paving stones on the expressway. No matter whether it is cold or hot outside the window, we should send a consistent spring breeze. In this simple way, it is the working principle of the service company.
At work, she always regards the difficulties of drivers and passengers as her own difficulties and helps others as her own happiness. She often said: "I do ordinary work, although there is no scientific content, but it is not easy to do simple things well", which can help every driver and make my ordinary work convenient and convenient for drivers. It is the greatest happiness for _ _. When some vehicles are stranded at the station due to bad weather, she will send them hot water and food at the first time; Take pains to show the way to the lost driver; Take the initiative to help the driver repair the car and so on.
"Her driveway is the most worry-free driveway." The monitor of Class Two, where _ _ is located, commented like this. The toll lane where _ _ is located is rarely abnormal. Her serious attitude, skillful business and sincere smiling face have solved many contradictions invisibly. She always said that it is not easy to trust each other. As long as our work is in place, drivers and passengers will certainly understand.
I remember one day in July, 20 1 1, when an overloaded agricultural vehicle drove into the toll lane of a non-green passage, it not only refused to pay the toll, but also deliberately made trouble, using foul language to find someone to judge, and even the drivers and passengers stuck in adjacent lanes and adjacent lanes "wanted to say something". Caused a serious traffic jam. At that time, as an instructor, _ _ immediately stepped forward to assist the monitor, directed the driver to stop at the toll plaza, and then patiently and meticulously cooperated with the monitor to do the driver's ideological work. The hot weather in July, coupled with the scorching sun on the road, made the temperature as high as 40 degrees, especially sultry, and the flowing sweat almost soaked their whole bodies. However, in order to prevent the situation from expanding and the contradiction from escalating, she warned herself again and again to be calm and not impatient! No matter what the driver says, no matter what the driver says or doesn't say, always keep a friendly attitude, adhere to the principle of legal expropriation, give up every inch of land and seriously persuade the driver. Finally, after nearly 30 minutes of explanation and persuasion, the driver was finally influenced and paid according to the regulations. When the car started, a piccolo and the driver's embarrassed smiling face gave her the greatest affirmation and understanding of her work. She has encountered many such things. In any case, she has always insisted on handling disputes in a humble way and resolving contradictions in a reasonable way. Over time, some cart drivers who always make things difficult for others met _ _, not only stopped finding fault, but also made a few jokes, and even moved some fresh fruits from their cars to ask her to taste, but she declined politely.
When some colleagues complain about drivers and passengers, she always says that we should put ourselves in the driver's shoes and put ourselves in their shoes. As long as we serve attentively and put ourselves in the other's shoes, we will get respect and a kind smile instead of complaining.
The monument of honor is a ladder to inspire people to progress. Since the star evaluation, _ _ has obtained 6 five-star toll collectors and 4 four-star toll collectors 14, and the error-free toll has reached 558,474,850 yuan. And successively won the honorary titles of _ _ _ _ main toll station advanced individual in 2009, management office advanced individual in 20 10, group cadre in 2010, management office advanced individual, and senior management bureau advanced individual.
_ _ In her ordinary post, she describes her extraordinary life with bits and pieces of life and work. Like a small paving stone, she is firmly embedded in the expressway of _ _, and plays her own wonderful chapter on the stage of the toll window with regretless youth and all her efforts!
I am a young girl who has just joined the toll collector team for a few days, so I am not familiar with the toll collector business, and I have not made any sensational achievements in my work. Compared with many colleagues, they stick to their ordinary posts for a long time and dedicate their warm and intimate smiles and words to drivers and passengers from all over the world, which makes me moved and educated! After several days of study, under the careful guidance of the monitor and the old toll collector, I was still nervous at first, and now I can skillfully operate the charging procedure. Now let me sum up my working experience and feelings during this period:
Smile service is the focus of expressway window image and the key to improve window service. The toll collector keeps smiling at work, which is not only a respect for others, but also a beautiful performance of caring and sincerity. I have to deal with all kinds of drivers at work every day. Sometimes you will meet irrational drivers and be dissatisfied with the charging standard. I feel terrible when I make rude remarks and complaints. I have never been scolded like this, but I still have to keep a peaceful mind, sweet smile, excellent service and patiently explain everything to the drivers! So that they can understand our work and cooperate with us. Of course, there were moments that moved me. When some high-quality drivers and passengers pass by, they will see you smiling so sweetly and ask: What happened today? What a sweet smile. These are also affirmation and encouragement for my work.
I remember once when I was working in the green channel, I lost 20 yuan because of carelessness. I was really upset at that time, and I kept thinking about it in my mind. At that moment, I realized that my business level was not enough. I was ashamed of my negligence, so I made up my mind to study hard, improve my business and prevent and reduce mistakes.
With the last lesson, I study hard in the charging work, and ask if I don't understand. Now you can skillfully operate the process. Proficient in the charging nature of various models, so that each car can verify the model, count the money skillfully, find the money carefully, and ask the monitor for help if you don't understand the problem, which effectively reduces the error rate and improves the work efficiency with the passage of time.
In my opinion, the toll collector is actually repeating civilized expressions day after day, busy collecting fees and issuing cards. Breathing a lot of automobile exhaust every day, I also smile and welcome colorful and various vehicles, and welcome drivers and passengers who are sent to all corners of the country. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day.
In the eyes of outsiders, highway toll collectors have desirable jobs, good working conditions and decent and beautiful scenery, which are enviable and fascinating. As everyone knows, it also has its own hardships and difficulties. Due to the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of the expressway. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!
I know that there is a big gap between me and the efficiency requirements in any aspect, but I will actively cooperate with the monitor, improve my business ability and quality through continuous learning, and be a qualified toll collector with assured leaders and satisfied drivers.
People who read "Personal Advanced Deeds of High-speed Toll Collectors" also read:
1. Summary of toll collectors in expressway toll stations
2. Model essay summarizing the work of expressway toll collectors
3. Experience of expressway toll collectors
4. High-speed toll collector's year-end summary
5. The toll collector work summary model essay