"15 working days have passed, and no one has told me when to issue the certificate. I called them on my own initiative! It's been a month now. "It is said that the customer is God, but Ms. Wang feels that she has not received the respect she deserves.
Did you get into trouble for not paying commercial insurance?
Everyone else is in high spirits when they buy a car. Why do they hit a wall when it's their turn to buy a car? According to Ms. Wang's memory, when she bought a car, she had some unhappiness with the staff because she paid commercial insurance in the 4S shop. Since then, the attitude of 4S stores has changed a lot.
According to Ms. Wang, after 15 working days, she called the 4S shop several times to inquire, but the salesperson was arrogant and said, "Who told me that I didn't agree to pay commercial insurance at the beginning?" Looking back on the whole experience of buying a car, Ms. Wang wondered whether not buying commercial insurance at the beginning was the reason for the delay in issuing the certificate.
4S shop response: Give the certificate today!
After receiving the complaint, our reporter contacted Dongfeng Nissan Shenyang Dongling Road 4S shop. Regarding the question reflected by the reporter, a staff member responded: "Because the leader is in a meeting today, it is not convenient to reply to this, but the consumer complaint will be resolved today and will be dealt with as soon as possible."
As for the reason why the vehicle certificate purchased by Ms. Wang did not come down for one month, the staff responded that it was necessary to wait for the leaders to finish the meeting before explaining it to reporters.
Subsequently, the reporter contacted Ms. Qiao, a car consultant who had contact with Ms. Wang before. Ms. Qiao said to give Ms. Wang the vehicle certificate today! Regarding why the certificate was not sent to Ms. Wang, Ms. Qiao responded: No comment!
The principle of voluntary choice in commercial insurance.
Changjiang Sun, a senior lawyer, believes that insurance is characterized by the principle of voluntary purchase and consumers' voluntary choice. 4S stores can't force consumers to buy for their own benefit. If they do, they will infringe on consumers' right to choose independently. Macroscopically, it even leads to consumers' loss of trust in the insurance industry. On the other hand, it also discounts the quality of service and makes consumers suffer. In case of similar situations, consumers can complain to relevant departments.
Regarding the delay in sending the certificate to Ms. Wang, Mr. Changjiang Sun said that if the store fails to deliver the vehicle certificate within the time stipulated in the contract, then the store has breached the contract and should be liable for compensation to consumers.