Because Leica is an agent system, agents place orders from Leica and buy back a batch of machines with real money to invest in their own agent market, so after-sales service is done by agents. Except that the recalled products are free, Leica officials only accept paid maintenance by individual users in principle (excluding licensed parallel imports). Even the machines that were manufactured six months ago will not be repaired for individual users free of charge. Only by sending them back to Leica for repair through agency channels can they enjoy the service of free warranty.
Leica is represented by Xinghua in Chinese-speaking areas and Xinghua Development in China. Therefore, boxes licensed in China must have Xinghua labels or seals, otherwise they are parallel imports. In addition, you can log in to Xinghua official website and enter the serial number to verify whether it is Xinghua's goods.