The general staff of the sales center are divided into first-line and second-line staff. The duties of front-line personnel are mainly divided into two aspects: they must be responsible for carrying out telephone sales business and completing sales tasks; The second is to provide customers with fast, accurate and professional inquiry and sales services.

If the signing position of the telemarketing center is backstage work, the general staff will be involved in the work of inputting insurance policy information and issuing insurance documents, and may also be involved in simple data analysis and document filing management. In addition, the delivery of insurance documents is generally entrusted to the local courier company, and the staff generally do not participate in the delivery. The headquarters distributes the customers who make consultation calls to local branches, and then the customers will come to consult. The telemarketing post will wait for this part of the customers to come before making orders for them.

The difference between electricity sales insurance and traditional insurance

Both electricity sales insurance and traditional insurance are aimed at the purchase mode of insurance. Traditional insurance is also called direct selling insurance, and there are significant differences between them in the way of issuing auto insurance documents and insurance prices. In the way of getting out of danger, telemarketing insurance can let insurance companies swipe their cards to take orders by phone, or they can also swipe their cards at home to take orders; Traditional insurance can only be obtained by the applicant himself to the insurance company to swipe his card. In terms of price, electricity sales insurance is lower than traditional insurance, with a discount of 15%.

As far as the nature of service is concerned, the salesmen of telemarketing insurance are generally only responsible for persuading customers to take out insurance, and rarely participate in the later risk guidance service and claim settlement service; In addition to helping customers insure, the salesman of traditional insurance is also responsible for the follow-up insurance guidance service and claim settlement service. As far as the scope of customers is concerned, the scope of telephone sales insurance customers is narrow, mainly selling ordinary cars; Traditional insurance covers a wider range, including not only ordinary cars, but also large operating vehicles.

(2) Is telemarketing insurance reliable?

1, check with the insurance company

If you think the insurance products promoted by the salesman are good and want to check the authenticity of the insurance products, you can call the customer service hotline of the insurance company for consultation.

2. Is the insurance product filed?

Regular insurance products, no matter how they are sold, will be approved and filed by the CBRC. Don't buy products without filing.