Current location - Education and Training Encyclopedia - Resume - How to communicate effectively?
How to communicate effectively?
?

Last year, our company recruited a large number of sales engineers.

One Saturday morning, a subordinate invited someone over for an interview. I personally received him because of non-working days.

He handed me his resume, only one page. I took a quick glance and got a general understanding of him. I have worked for 2 years and have been doing sales work before. I exchanged a few pleasantries with him, and then started a formal interview.

"You mentioned in your resume that the sales you completed in your last company was 654.38+0 million. Can you share how this 654.38+0 million was completed? " I asked him.

"Yes!" He replied.

His voice is very small. So small that I can hardly hear. I thought he was not in the mood, so I asked him several questions one after another, but he was still in that state, even his voice was shaking.

I decided to end the interview and let him go back and wait for the notice.

He didn't stand up at once, but kept staring at me. I asked him, "Anything else?"

He thought for a moment and asked, "Do I have no chance?"

I didn't want to deceive him and nodded.

He's a little depressed. After a while, he looked up and suddenly said to me, "In fact, I am facing you today, and the pressure is quite great! The state of my speech today is not at all my usual state. I talked with some of my friends. I said loudly and confidently! "

I know, in fact, he was defeated by pressure today!

I think many people will encounter this situation:

When we pick up the phone and want to call a strange customer, we are afraid that the customer will swear. From the moment invisible pressure made us speak, we shrank back.

When we go to see a high-ranking senior, their aura will make us shrink back, so in the face of them, some people will shrink back and dare not speak;

When we face a menacing challenger, he speaks loudly to you, and some people will bow their heads in this situation.

It is not so much the pressure from the other side as our own discouragement.

Speaking is actually the transmission of energy and emotion.

We may find such an interesting phenomenon: when two people communicate face to face, if they can communicate face to face calmly, make eye contact with each other, and both sides express and listen well, indicating that their energy is equal, then their communication will be smooth; If one of them is strong and the other is weak, then there will be problems in communication. The end result is that the weak will have nothing to say and dare not speak, resulting in poor speech!

Facing the pressure of the audience, when our gas field and energy are insufficient, it is difficult for us to speak well! In fact, pressure is a positive communication force. Appropriate stress can keep our minds clear, our thinking is highly agile, and our speaking speed will be accelerated, so that we can maintain the coherence of our thinking. But excessive pressure will crush you, and you will fall into an embarrassing situation where your speech is getting worse and worse. To be an excellent speaker, you must learn to coexist with pressure. In order to achieve effective communication, we must do the following:

?

(1) Facing people who are better than you, be neither supercilious nor supercilious.

Whether it's an interview, meeting a client, or meeting someone better than you, if you want to conquer him with words, you must first be on an equal footing with him in self-cognition. Don't think that he is better than you, and you will shrink back.

Many people don't understand the language because it is difficult to keep their truest state in the face of a stranger, which leads to failure in speaking, either nervousness or saying the wrong thing.

A friend is a journalist by profession. Every interview, he is the boss of some enterprises. At first, he felt a little attached and always felt inferior, so every interview was ineffective. After a period of contact, he became good friends with some bosses and found that these bosses are actually no different from ordinary people, and they also have shortcomings. There is absolutely no need for us to treat ourselves differently from them. When he broke through this mindset, it suddenly seemed like a different person. In the face of those successful bosses, he dared to ask questions, so his communication with them was completely unimpeded.

It's not that you don't speak well, but that you were discouraged before communicating with others. Therefore, no matter who you face, you must learn to keep a normal heart and be neither humble nor supercilious, so that you can become an eloquent speaker.

(2) Pay attention to what the other person said, not to your own feelings.

Introverts generally have introverted energy, so they are more likely to pay attention to their inner feelings than extroverts. When introverts talk to others, they often think that the opposite person is staring at me. How does he evaluate me? If I am wrong, will he laugh at me? The more he thinks about it, the greater the pressure. Because he doesn't pay attention to the other party's speech, it is easy to fall behind the key content of the other party's speech, which leads to the failure of communication. At the same time, his nervous expression will make the other party feel bad, so our communication with others has entered an embarrassing cycle.

Learning to pay attention to what the other person says will relax you. Maybe at first, you can't completely concentrate on what the other person is saying, and occasionally you will be distracted, but it doesn't matter, just pull yourself back. Exercise yourself consciously and persevere, and you will gradually make yourself a master of speaking.

(3) Being prepared will make you more confident.

No matter how powerful the speaker is, he needs to be prepared. Be prepared, so that we can change with constancy. How to prepare? There are two ways, one is that if you have time, you can write the key points you want to say on draft paper; The other is careful drafting. Ma Yun once revealed that he speaks without rhetoric and makes a draft every time he speaks. So, get into the habit of memorizing manuscripts, and you will benefit a lot.

Reciting is not to think out all the ideas, but to think clearly about the goal of your speech, and then think about what to say around the goal in order to achieve the goal. In this way, you will not confine yourself to the rules and regulations, and at the same time ensure that you will not go astray. (End)