Users need to take the faulty card to the designated customer service center to handle the formalities of transferring the faulty card into the balance. If the staff can read the balance in the card on the spot after checking the card, they can go through the balance transfer procedures on the spot. Otherwise, the staff will register the bad card for the user. After 7 working days, the user will transfer the balance to the customer service center with the bad card.

If the card is not artificially damaged, it can be replaced free of charge during the warranty period, and the number of electronic wallets and buses in the card can be transferred; If the card is damaged artificially, the user needs to provide a new card, and the staff will transfer the balance of e-wallet and bus times in the bad card to the new card.

Extended data

Instructions for use of Chengdu bus card:

Passengers swipe their cards, please don't shake them continuously, and stay away from the credit card machine after swiping their cards to avoid repeated deduction. The card reader gives a quick and continuous warning, and the red light flashes, indicating that the card is illegal. Please put in coins first, and then bring your card and certificate to the bus IC card service center or the city card service hall for processing.

If passengers are in doubt about the success of credit card swiping when they get on the bus, they can immediately ask the driver for the last ten consumption records, and the display screen of the credit card swiping machine will display the last five card numbers of the consumption card. If there is such a card number, it means that the consumption is successful; If not, it is unsuccessful.

Chengdu Tianfu Tong Financial Services Co., Ltd.-Card Return Process (the third point is to transfer the failed card to the balance)