My name is * * *, and I work in-. For more than ten years, I have been working hard in my ordinary bank post and made my due contribution to the development of the bank. Since work, I have been strict with myself from three aspects.
As a young worker, I always regard learning as the top priority in my life and work. As we all know, the quality of bank window staff determines customers' basic cognition of Postal Savings Bank. I realize that my quality directly affects the overall image of ICBC. So I studied etiquette both inside and outside, actively participated in various trainings, assiduously studied business knowledge and operational skills, actively participated in skill competitions organized by the unit, and actively participated in various new business trainings. The development of postal savings keeps pace with the times, and various new businesses and technologies emerge one after another. Be able to learn in time, always maintain a rigorous work attitude and meticulous work style, actively participate in the unified version project of electronic branches, the interconnection project of savings and remittances, the interconnection project of business and network transportation, the centralized remittance project of ICBC, and the centralized industrial and commercial system project, and earnestly implement them? Fast, accurate, safe and convenient? Our service policy is to be strict with ourselves and complete all tasks with high quality. I have neglected my family countless times because I went to school, forgot to eat because I was in class, and entrusted my young children to my elderly parents to study. I have been secretly sad for countless times in the face of my lovely child. But difficulties stopped me from moving forward. I believe that God rewards diligence. Through my persistence and hard work, I will be able to further master the latest financial knowledge, arm myself with knowledge and make greater contributions to the future of ICBC.
As an accountant, besides dealing with accounts quickly and accurately, I also insist on? Enthusiastic, polite and quick? Our service commitment, patient explanation of every customer's inquiry, answering questions, caring service and sincere and thoughtful service have enabled me to establish a good relationship with customers. I launched a marketing campaign against these potential customers, introduced the latest financial products of our bank, such as telephone banking and online banking, and did not hesitate to come to answer difficult questions after work. Hard work paid off. This year, I successfully marketed 20 corporate online banks and 30 telephone banks, with 65,438+00 employees waiting for payment, and completed 654,380+million transactions for our bank every month.
Since the reform and opening up, the whole country has undergone earth-shaking changes. Xiaolan's superior investment environment has attracted a large number of Hong Kong, Macao and Taiwan and foreign investors. With keen vision and positive thinking, I realize that a large number of new enterprises will be born. How to get more enterprises to open accounts in our bank and drive our bank to settle deposits? To this end, I made suggestions to the leaders. Under the leadership of the leaders, some of them launched on-the-spot investigation, organized bank-enterprise parties, and introduced the bank's settlement and capital advantages to enterprises. This series of work has not been done in vain, and enterprises have mushroomed to open accounts in our bank.
In order to stabilize customers and deposits, the branch adopted a customer-specific tracking service system. Considering my rich working experience and extensive interpersonal relationship for many years, the branch leaders assigned me a group of big customers. Government departments and financial offices are the main systems of our business department. I insist on following up their business needs and capital flow every day and providing them with one-to-one personalized service, which not only stabilizes deposits, but also maintains good cooperative relations, providing convenience and advantages for the development of some local businesses of the Bank.
Now I am engaged in the preparation of accounting statements. After collecting accounts this year, the workload has obviously increased. It is common to get off work after 7 o'clock every day, and I have to work overtime to make reports every month. Every year? New year's day? 、? May day? 、? National day? For most people, these are three legal holidays, and it is a day for people to get together with their relatives, lovers and family. On the first day of Golden Week, I still stuck to my post and carefully completed the report preparation of the whole branch. I haven't really spent my life since the tip-off? New year's day? 、? May day? 、? National day? I've never enjoyed overtime, but I don't have any complaints because it's my job. I know that the accuracy and documentation of the statements I am responsible for directly affect the statistics of the operating benefits of the whole branch and even the whole bank. What I consider is how to complete the report in time and accurately, and provide accounting information for leaders and superior departments to make decisions.
I have always regarded ICBC as my home since 18 years old. How I look forward to seeing my home become more beautiful and brilliant. I have said affectionately in my heart countless times: ICBC, I love you, and I am willing to dedicate my youth and blood to you in my ordinary post!
Unit 2 Main Deeds She is ordinary, ordinary, but also simple and excellent.
Her name is Hu X, and she is 26 years old. She is quiet, delicate, dignified and delicate.
Hu X just walked into the gate of Agricultural Bank of China. She is a new member of the Agricultural Bank of China. On July 25th, 20 12, I worked as a teller in Jinsui Sub-branch of xx Branch of Agricultural Bank of China.
Hu X, young, has a special life experience, and his career channels and paths are facing many choices.
She used to be an excellent university student village official. After graduating from the School of Political Science and Law of xx Normal University in 2009, she took the Hubei University Student Village Officer Examination, was admitted with the fifth place in xx City, and was assigned to work in Changjiang Community in donghu street, xx City.
Three years later, in May, 20 12, Hu X, who finished his service, took the civil service recruitment examination in Hubei Province, applied for the township organs in xx county, and ranked first in the written examination for the positions of township organs in xx county. Hu X can become an enviable civil servant in the new era and new environment. However, she resolutely gave up the fashionable and well-known civil service career, and politely declined to open a long and broad road to politics for her.
Shocked and moved. What spirit and strength can make Hu X love ABC so much? Like it so much? So passionately and deeply in love and attachment?
Indifferent, beautiful and simple, Hu X has better ideals and dreams in his heart, and has more ambitious and lofty goals and pursuits. Make great achievements and be far-sighted; Between ideas, the heart is connected; Happiness falls from the sky, and opportunities follow. It was at this time that Hu X learned the information about the recruitment of tellers for university student village officials whose branch service in Hubei Province of Agricultural Bank of China expired. The grand mission and vision of ABC, positive core values and related concepts always move and deeply concern Hu X.
Affectionate call, the mountain is full of affection, and the water is smiling. Relatives, friends and relatives in my hometown, classmates, fellow villagers and companions around me all fully support Hu X's future career choice and role change. I especially like the Agricultural Bank of China, singing a nice song gently: work, career, future, colorful; Lucky, wishful, longing, winding path leading to a secluded place, open world. Choice, choice, in the journey of life, at the crossroads of life, in the coordinates of life orientation, on the new platform of life, Hu X took the most leisurely attitude and posture, aimed at the goal, grasped the direction, and independently changed the key life channels and trajectories in job hunting.
More strongly moved and shocked! Hu X did not hesitate to apply for the recruitment of college student village teller in Hubei Branch of Agricultural Bank of China, and was successfully admitted with the absolute advantage of the best comprehensive score. Golden ears indicate golden fields, rich ears of rice and wheat. The golden spike of ABC gives people hard daydreams, ideals and dreams, and gives people the deepest truth, passion and affection! I care about the Agricultural Bank of China. The girl in the countryside, the daughter of the farmer, returns to nature 1999: Yes, the Agricultural Bank of China connects the vast rural areas, agriculture and farmers, and feeds back agriculture and services? Agriculture, rural areas and farmers have a long way to go and are duty-bound.
? I love ABC! I love the Agricultural Bank of my hometown! ? This is the voice of Hu X. Put all your heart and wisdom into the cause of Agricultural Bank of China with infinite love and attachment! Young hearts and youthful feelings are jumping and colliding happily, proud and unrestrained in the nursery of China Agricultural Bank and in the vast rural areas of Yuan Ye. Hu X, like a blooming flower, conveys fragrance and brings fragrance to the golden ear symbolizing the lush garden.
Growing up with you. Hu X, a female college student teller who has a good relationship with college student village officials and civil servants, came to the Jinsui Branch of the xx Branch of the Agricultural Bank of China to report for duty, like an angel tireless middle school student, step by step, a new starting point.
In a short 10 day, in a beautiful lobby and a simple and hurried counter, I started from scratch, starting from every detail around me. Customer, service, honesty, concept, management and transformation are all so strange, so familiar and so skilled; Management, standardization, high quality, high efficiency, stability and safety, so far, so close and so cordial; Lobby managers, account managers, tellers and tour guides are all love. Savings deposits, credit assets, wealth management products, intermediary business, electronic channel diversion, product projects, one after another, novelty, curiosity, surprise. Hu X is enthusiastic and lively, elegant and generous, careful and willing to learn. Every day, every day, every ray of sunshine, every ray of wind and rain, every new semester, every new business, every new product and every new customer inspires Hu X to be full of vitality.
Even the remote and winding country roads left Hu X's cloak in the rain. Even the wide, newly built wide roads have left a beautiful style for Hu X to trudge forward.
Kind words, hearty laughter, walking into the countryside, walking into farmers, visiting farmers, and serving farmers' homes. Service from xx Branch of Agricultural Bank of China? The convenient telephone transfer at the contact point of agriculture, countryside and farmers has reached the hands of simple, generous, simple and heavy villagers who are closely related to each other; From the great benefits brought by the Agricultural Bank of China's agricultural card to the hometown folks, to the dialogue between university student village officials and village officials; From the famous high-yield tea garden in Bi Sheng's hometown to the increasingly rich, healthy, happy, lovely and beautiful new countryside, the new XX; From returning to the workshop of Tian Guihua Embroidery Co., Ltd., Baizhanghe Village, Wenquan Town, xx County, which is famous all over the country, to having a cordial exchange with Wang, a representative of the National People's Congress and secretary of the Party branch of Baizhanghe Village, which is famous all over the country, Hu X was firm and persistent, full of confidence and fully expressed his lofty aspirations.
Golden ears are full of love, showing dazzling style. From today to tomorrow, we will strive for self-improvement, perseverance, courage to challenge, courage to compete, tenacious struggle and courage to innovate. Hu X, pour out his feelings, let go of his dreams, thoughts and passions, write sincerely, sincerely and loyally, and interpret romance, purity, holiness and sublimity.
Career-oriented, youthful, showing different feelings. This is a series of deep and shallow footprints, this is a plain poem, this is a set of high and low notes, this is a pays photogenic picture.
University student village official, civil servant, teller of Agricultural Bank of China, this is Hu X's choice with no regrets. This is Hu X's ordinary, ordinary, simple and excellent growth experience and story in his work and life. This is also the representative and epitome of the vigorous growth of a new generation of new people in the new era, new period and new situation.
As a comprehensive teller in the sales department, I can do a good job in service with the customer first and consistent service concept. Conscientious, hard-working, always maintain a positive working attitude, full of work enthusiasm and good mental state, learn all kinds of new business, and better serve customers.
First, keep in mind the risk concept of ABC's corporate culture concept, avoid illegal operations in my work, handle every business seriously, study hard in time as long as it is new business, and handle all businesses more rigorously and meticulously, which provides strong technical support for me to do my daily work well.
Second, warm service and win customers in good faith.
To provide customers with all-round, thoughtful, convenient and efficient services, and win the respect and trust of customers with sincere services. In the process of serving customers, meet operational standards. The standard service, polite language and decent manners left a good impression on customers. Usually, I always arrive at my post ahead of time and greet every customer who comes to handle business with full enthusiasm. For individual customers with bad attitudes, we never refute them directly, but try our best to make every customer happy and satisfied.
Third, strengthen business knowledge learning and enhance the awareness of compliance management. As a counter clerk, I know the importance of counter work, because it is a window for customers to directly understand our bank and plays a bridge role between customers and banks. Therefore, in the counter work, learn all kinds of business with an open mind, improve your skills with your heart, handle business patiently, and treat customers warmly. I cherish my job and handle more than 200 business transactions every day. When I encounter difficulties, I don't flinch or complain, but face them directly. More importantly, I solve every problem with strong fighting spirit and confidence to overcome difficulties. Faced with the praise and encouragement of leaders and comrades, I am not satisfied, and I have not stopped moving forward. Improve their own quality in an all-round way and contribute to the reform and development of ABC. I believe that in the years to come, I will make further progress, make new achievements and make new contributions!