Diary of College Students' Summer Social Practice (1)
Before social practice, the most important thing for us students who come out together is to solve the accommodation problem. In a strange place, as a girl, renting a house is only a short month. It's really not easy to find a house, dragging a heavy suitcase, looking for a suitable and cheap house in the hot sun, bargaining with the landlord, sitting and resting in the street when you are tired, and even reluctant to buy an ice cream to save money in hot weather. When I was looking for a house, I saw some beds for rent. Among those rented beds, I saw more than 20 young people crowded into a house, and some even lived in a house shared by men and women. This messy and crowded environment suddenly made me feel the ant life I saw in vocational classes. I saw it on the video before, and I felt very moved. When I saw this scene with my own eyes, it was still shocking, and I seemed to feel it. In big cities, a house is the dream of many people, even a lifelong effort, while some people have multiple houses. It is hard to imagine whether their life after graduation is the same as it is now.
Diary of College Students' Summer Social Practice (Ⅱ)
On the first day, I was assigned to Chongqing supermarket as a cashier. The store manager and the supermarket supervisor told me that the cashier is the simplest and easiest position for them here. When I was still hesitant to be a cashier, they tried their best to make me choose the cashier's job. They also said that it is the position that is most closely related to my major and can exercise me the most. I was soon persuaded by them, but later I got to know the cashier's sisters. The cashier in their mouth is the most tiring job, and there are many things to face. Sometimes there will even be verbal disputes and physical conflicts with others. They told me that those executives said this because the cashier was the most needed in the supermarket ... the management and the bottom employees had completely different perceptions of the job. This difference makes me understand that when I encounter many things in the future, I should learn to distinguish and think about the information provided by others. No longer just look at and analyze problems from the surface of things, everyone will look at problems from their own standpoint. To fully understand a person and a thing, we must observe carefully, listen more, think more and see more. Only in this way can we make any decision and not be easily decided by other people's ideas.
Diary of College Students' Summer Social Practice (Ⅲ)
I saw a shocking scene in the supermarket today. It is realistic to educate my society on the first day of internship. This afternoon, due to system reasons, the items that should have enjoyed the discount in the supermarket were displayed at the original price of the cashier. Because of the discount promotion, there was a dispute between the customer who bought the goods and the cashier, but it was not the cashier's fault. The customer has a bad temper, and may be impulsive, so he quarreled with the cashier. The cashier did not show weakness, and the customer slapped the receiver in the face. Later, the two men scuffled. Later, after mediation by all parties, things calmed down. However, if we look back and look at this matter from another angle, it can be completely avoided. If the cashier can have a better attitude, he can't take it for granted that it's not his own fault and has nothing to do with himself, but patiently explain it to customers because it's not the employee's personal fault. But this is the company's fault. As a member of the company, we should also have a sense of responsibility and learn to take the initiative to make up for the company's mistakes. If the customer is not so unruly and willful, understand the ignorance of the grassroots.
Nai, if you are not convinced, you can go to the management for compensation or return the goods. To put it mildly, will such a thrilling scene happen again?
The fourth diary of college students' summer social practice
Later, for some reasons, I was assigned to the department store, and the work was arranged by manager Tang and manager He, who were in charge of jewelry. The two managers told me a lot of life and life truths based on their struggle experience, which will benefit me for life. I am very grateful to them. I was lucky to meet them. They brought some interns, and now they are developing well. I have to admit that they teach well. The arrangement they gave me was to work as a clerk in various jewelry brand counters first, to hone my endurance and communicate more with people. Next, I will participate in the work of managers in various groups and learn how they handle customer disputes in shopping malls and how to manage grassroots personnel. After that, I will go to the office and follow them to learn how they deal with people and how to talk about business with customers. This arrangement is a gradual deepening from the grassroots to the management, which allows me to participate in the whole process of their work. I have to say that this arrangement bothers them. In their words, even if you only stay here for a short month, we will teach you as much knowledge as possible responsibly, which is a kind of responsibility for you and a good explanation for myself. After listening, I think I will certainly gain a lot of knowledge from them next.
The fifth chapter of college students' summer social practice diary
I made a deal today, and I am in a good mood. I stood in front of the counter as usual in the morning. A few days ago, I was watching how other sisters introduced goods, how to communicate with customers, and how to study hard while listening and observing. At this moment, a customer came over and asked me to entertain them because my sister next to me was entertaining them. I'm still a little nervous because I haven't entertained my customers myself these days, but I still have to face it. I first carefully recalled what I saw and heard these days. I received her warmly first and told her that I was an intern. I still don't know much about some places. I hope she will forgive me if my service is not good. After that, I tried my best to serve her, introduced her products, helped her try on the belt and patiently helped her compare. Finally, with my sincere and enthusiastic service, this order was finalized. That kind of mood is. However, I have learned more about being sincere and patient with others ... not only with customers, but often this sincere and patient attitude can make you gain a lot, whether at school or later. I silently told myself not to lose this attitude.
Diary of College Students' Summer Social Practice
I was in a good mood because I sold a silver jewelry yesterday. Today, I silently told myself that I would try to sell two orders. With this positive attitude, I warmly welcome every customer. With my warm hospitality and patient and meticulous service, a girl is going to buy pendants and necklaces. I am in a good mood that this order was successfully completed. My sister, who was at the same counter with me, came over later, and I was happy to tell her. I just sold a sum of money. My sister said, oh, by the way, sister, which one do you sell? I described it to her and gave her the list. She looked at it and suddenly frowned, and then said seriously, Sister, you made a mistake just now. You made a mistake. Pendant is the price of pendant, necklace is the price of necklace, but you just calculated a price, although I didn't tell you.
I have to ask, my mood suddenly fell to the bottom. On the one hand, I feel a little strange that my sister didn't tell me. On the other hand, I think, how can I blame others? Obviously, I can make such a low-level mistake without careful observation. Well, now my main concern is how to reduce and make up for my mistakes. I whispered to my sister. What should I do now? Is there a chance to make up for the mistake? Sister said, what else can I do? I can only pay for the unpaid part. Another way to make up for it is that the customer is now in front of you again. You talk it over with her, and then ask her to make up the money. I think I'd better make it up myself. Who told me that I made a mistake? How do customers appear? Even if she shows up, she may not be willing to make up the money.
Diary of College Students' Summer Social Practice Chapter VII
When I got up in the morning, yesterday's events greatly reduced my mood, but I said to myself in the mirror, adjust my mentality, remember the lesson, and a new day has begun. I go to work as usual. At 3 pm, yesterday's customer and her friend appeared at our counter. She greeted me warmly as soon as she arrived. She smiled and said to me, do you remember what my sister bought here yesterday? My friend said that the necklace I bought was beautiful. The price is not very expensive, so she also wants to buy one. Please help me choose another one. I was surprised, happy and tangled. Surprisingly, she appeared in front of me. What's bothering me is whether I should tell her. What if she doesn't admit it or make up the money after saying it? Everyone knew it, and maybe she would be scolded by the manager. I persuaded myself to calm down first and chose one for her friend with a smile. Then when we talked about the price, we also talked about the mistakes we made yesterday. At first, she was not very willing to make up the money. I am sensible, and my sister next to me has been speaking for me, saying that I am an intern of a college student. Just a few days ago, maybe his friends liked the chain he was going to buy and even put in a good word for me. Finally, the customer agreed. What a surprise!
Diary of College Students' Summer Social Practice Chapter 8
Almost every counter in the shopping mall is square, which is similar jewelry products of four different brands, but there is not much difference in appearance and style. Under the current salary mode of basic salary plus commission, when I worked as a salesperson at the counter, I felt that kind of infighting, that kind of war without smoke, and the invisible competitive pressure driven by people's interests ... and these are not the realities we will face after graduation two years later. During my days as a shop assistant, I gradually realized that it is very important to have a careful and observant mind. In a new working environment, we must first understand the interpersonal relationship, superior-subordinate relationship and interest relationship here, and then we can learn how to deal with people tactfully, otherwise we may make a big mistake carelessly. Just like those days when I first came here, I was as simple and simple-minded as I was at school. I was told by others that my internship at the counter had more or less violated the interests of some competitors, but I didn't know it myself. It was not until today that a sister kindly told me some so-called rules that I realized that I was actually quite stupid. I will stand here with a new attitude tomorrow.
Diary of College Students' Summer Social Practice
This morning, a strange face appeared in front of our counter. Later, I learned that this was a new interview. The new girl came for an interview but failed. Everyone didn't like her very much. It suddenly occurred to me that I would face this interview problem in two years. It is said that interview is an important part before taking office. Many people miss their favorite jobs because they failed in the interview. In the afternoon, I communicated with our team leader Zhou Jie, who interviewed new employees. I humbly asked Zhou Jie why people failed in the interview this morning, what problems should be paid attention to in the interview and what should be paid attention to in the future work. Zhou Jie is a very nice person. She answered my question seriously. She said that the girl failed in the interview this morning, and her behavior made people feel rude. I don't say "hello" when I meet people. Although this is only a detail, these details are very important in the service industry. Sister Zhou told me a lot of knowledge. She told me not to ignore the details in the future interview, and to pay attention to gfd in the interview, so as to make people feel simple, clean and generous. She also told me that no matter where I work in the future, I must remember not to cross the line, not to speak ill of my colleagues behind their backs, and try not to say anything when it is unavoidable.
Diary of College Students' Summer Social Practice
Under the arrangement of the manager, I need to hold a small morning meeting for his employees. Last night, the manager gave me a meeting theme and asked me to concentrate on it. Other content should be developed by yourself, and the language should be organized by itself. Although I prepared for a small morning meeting for a long time last night, I was still very nervous before the meeting started this morning. I will face some older sisters who have much more work and life experience than me. Some are even queens. Before the meeting, Zhou Jie told me that I was quite nervous. Zhou Jie encouraged me to say it's okay. No matter what the result is, the most important thing is to put your mind right in order to bring your level into play. With my full preparation and Zhou Jie's encouragement and help, the result is not bad. This morning's meeting will let me know that one should be confident, generous and enterprising at all times. A small morning meeting is also a great exercise for me, and we grow up slowly in this kind of exercise again and again.
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