1. negotiation: it means that the parties agree to make concessions to each other without going through the court, so as to terminate the dispute or prevent the occurrence of the dispute.

2. People's Mediation: A mediation agreement is reached under the auspices of the People's Mediation Committee.

3. Civil and commercial arbitration: If both parties have an arbitration agreement or an arbitration clause, they can go to an arbitration commission above the city divided into districts for arbitration.

4. Litigation: Litigation means that the victim or other parties to a case bring a lawsuit to the people's court according to law in order to safeguard their legitimate rights and interests. The litigation channels include criminal litigation, civil litigation and administrative litigation.

First, how to safeguard their legitimate rights and interests.

1. How to protect your legitimate rights and interests is as follows:

(1) To protect yourself and safeguard your rights through the law, you must first know the law. Only by knowing what rights you should enjoy can you protect yourself by legal means and safeguard your rights from infringement. Understand that the law regulates people's behavior by stipulating rights and obligations, and safeguards citizens' legitimate rights and interests by resolving disputes and punishing illegal crimes;

(2) The exercise of rights must be carried out in a legal way and in accordance with legal procedures, and illegal means cannot be adopted;

(3) The legitimate rights and interests of citizens are various. The Constitution and laws protect citizens' legitimate rights and interests, and the law protects citizens' legitimate rights and interests by resolving disputes over rights and obligations among citizens and punishing illegal crimes. Any citizen has the right to seek legal protection from relevant departments, organs and organizations in accordance with legal provisions and legal procedures when his legitimate rights and interests are illegally violated;

(4) Respect the law, respect rights, enhance the concept of rights and obligations, correctly exercise power according to law, earnestly perform obligations, do not do anything that violates the law, and safeguard their legitimate rights and interests according to law;

(5) The law regulates people's behavior by stipulating their rights and obligations. The law stipulates what rights citizens enjoy, what obligations they should perform, and sanctions those who fail to perform their obligations. Make citizens know what to do and what not to do in social life; What to do and what not to do. Standardize people's behavior;

(6) When providing commodities or services, fair trade operators must ensure that the quality and price are reasonable and the measurement is correct, and must not violate the market norms of equality, voluntariness and fair trade, or force transactions against consumers' wishes.

Second, what are the legitimate rights and interests of citizens?

The lawful rights and interests enjoyed by China citizens:

1, right to equality;

2. Political rights and freedoms;

3. Freedom of religious belief;

4. Right to personal freedom;

5. The right to criticize, make suggestions, appeal, accuse and expose state organs and their staff, and obtain compensation;

6. Educational, scientific and cultural rights and freedoms;

7. Women's rights, marriage, family, children and the elderly are protected by the state;

8. The lawful rights and interests of overseas Chinese, returned overseas Chinese and their relatives are protected by law.

Legal basis:

People's Republic of China (PRC) Civil Procedure Law

Article 2 The task of People's Republic of China (PRC)'s Civil Procedure Law is to protect the litigants from exercising their litigation rights, ensure that the people's courts find out the facts, distinguish right from wrong, correctly apply the law, hear civil cases in time, confirm the relationship between civil rights and obligations, punish civil violations, protect the legitimate rights and interests of the litigants, educate citizens to consciously abide by the law, maintain social and economic order, and ensure the smooth progress of socialist construction.